Search found 1249 matches
- Wed Feb 03, 2021 2:44 am
- Forum: Prepar3D Client Application Questions
- Topic: P3D UI Directly Loading into Scenario
- Replies: 18
- Views: 33819
Re: P3D UI Directly Loading into Scenario
Hello Kayla Thank you for your response. Can you please be more specific about the addons that aren't compatible? Can you please provide an example? I have executed most of the debugging steps several times and it actually deleted all my P3D Files the first time around. I will look into this furthe...
- Tue Jan 26, 2021 3:01 am
- Forum: Prepar3D Client Application Questions
- Topic: P3D UI Directly Loading into Scenario
- Replies: 18
- Views: 33819
Re: P3D UI Directly Loading into Scenario
Hello, Have you gone through the general debugging steps? https://www.prepar3d.com/forum/viewtopic.php?f=6312&t=123246 If this issue occurs when you’re installing addons, you might have addons that aren’t compatible with each other. You could try installing them one by one and seeing which one c...
- Fri Nov 27, 2020 9:45 pm
- Forum: Miscellaneous
- Topic: Changing address on account
- Replies: 1
- Views: 10082
Re: Changing address on account
Hello,
You can log in through your customer portal to change any contact information.
The customer portal can be accessed via the link on your invoice, or you can click here: https://secure.prepar3d.com/solo/customers/Default.aspx?
Regards,
Kayla
You can log in through your customer portal to change any contact information.
The customer portal can be accessed via the link on your invoice, or you can click here: https://secure.prepar3d.com/solo/customers/Default.aspx?
Regards,
Kayla
- Mon Oct 05, 2020 8:09 pm
- Forum: Prepar3D Installation and Installer Questions
- Topic: P3D license key questions
- Replies: 7
- Views: 11988
Re: P3D license key questions
hi ! I can`t ativate P3D v5 academic version. I already sent an email to licensing@prepard3d.com and no one responds. Error 5013 ID License-3259703 Hello, We have not received an email from the email address we have on file for you. Please re-send your email to licensing@prepar3d.com with your Lice...
- Wed Sep 30, 2020 7:53 pm
- Forum: Prepar3D Installation and Installer Questions
- Topic: P3Dv5.
- Replies: 5
- Views: 11440
Re: P3Dv5.
Hello,
Have you gone through the general debugging steps?
https://www.prepar3d.com/forum/viewtopi ... 2&t=123246
Regards,
Kayla
Have you gone through the general debugging steps?
https://www.prepar3d.com/forum/viewtopi ... 2&t=123246
Regards,
Kayla
- Mon Sep 28, 2020 12:10 pm
- Forum: Miscellaneous
- Topic: How To Unsubscribe
- Replies: 2
- Views: 9069
Re: How To Unsubscribe
Hello,
You can log in through your customer portal to cancel your payment plan.
The customer portal can be accessed via the link on your invoice, or you can click here: https://secure.prepar3d.com/solo/customers/Default.aspx?
Regards,
Kayla
You can log in through your customer portal to cancel your payment plan.
The customer portal can be accessed via the link on your invoice, or you can click here: https://secure.prepar3d.com/solo/customers/Default.aspx?
Regards,
Kayla
- Thu Sep 17, 2020 11:16 am
- Forum: Prepar3D Installation and Installer Questions
- Topic: Reactivation
- Replies: 1
- Views: 5816
Re: Reactivation
Hello, Please email licensing@prepar3d.com with your license ID to have your activations reset. All emails to licensing@prepar3d.com will be addressed in 1-2 business days. Business days do not include weekends or holidays. If you have received an auto-response, that means your email was successfull...
- Wed Aug 05, 2020 2:05 pm
- Forum: Prepar3D Website and Download Questions
- Topic: Please, please help - no answer
- Replies: 16
- Views: 38300
Re: Please, please help - no answer
Hello,
I can confirm we have received your email. Your request will be addressed ASAP.
Thanks,
Kayla
I can confirm we have received your email. Your request will be addressed ASAP.
Thanks,
Kayla
- Tue Aug 04, 2020 8:08 pm
- Forum: Prepar3D Website and Download Questions
- Topic: Please, please help - no answer
- Replies: 16
- Views: 38300
Re: Please, please help - no answer
Hello,
We aren't able to find any emails in our inbox from you.
Did you receive any email confirming that your email had been received?
Please double check your spelling. The address for licensing is licensing@prepar3d.com
Regards,
Kayla
We aren't able to find any emails in our inbox from you.
Did you receive any email confirming that your email had been received?
Please double check your spelling. The address for licensing is licensing@prepar3d.com
Regards,
Kayla
- Wed Jul 01, 2020 10:48 pm
- Forum: Prepar3D Installation and Installer Questions
- Topic: Problèmes avec mon jeu (P3D V5)
- Replies: 14
- Views: 30670
Re: Problèmes avec mon jeu (P3D V5)
Hello,
Is your graphics driver up to date?
Do you have any addons installed?
Have you deleted your generated files?
Regards,
Kayla
Is your graphics driver up to date?
Do you have any addons installed?
Have you deleted your generated files?
Regards,
Kayla
- Wed May 20, 2020 1:04 am
- Forum: Prepar3D Installation and Installer Questions
- Topic: Problèmes avec mon jeu (P3D V5)
- Replies: 14
- Views: 30670
Re: Problèmes avec mon jeu (P3D V5)
Hello,
Have you gone through the general debugging steps?
https://www.prepar3d.com/forum/viewtopi ... 2&t=123246
Regards,
Kayla
Have you gone through the general debugging steps?
https://www.prepar3d.com/forum/viewtopi ... 2&t=123246
Regards,
Kayla
- Fri May 08, 2020 11:40 am
- Forum: Prepar3D Client Application Questions
- Topic: Summed up some TrueSky issues
- Replies: 3
- Views: 9282
Re: Summed up some TrueSky issues
Hello,
Thanks for the report.
Most of these issues are currently known and we are looking into a fix.
Regarding the performance impact from Medium to High, Low/Medium use 512 texture resolution for the clouds, while High/Ultra use 1024 texture resolution.
Regards,
Kayla
Thanks for the report.
Most of these issues are currently known and we are looking into a fix.
Regarding the performance impact from Medium to High, Low/Medium use 512 texture resolution for the clouds, while High/Ultra use 1024 texture resolution.
Regards,
Kayla
- Thu May 07, 2020 11:41 am
- Forum: Miscellaneous
- Topic: P3D v5 HF1 Enhanced Atmosphere 'effects'
- Replies: 1
- Views: 12339
Re: P3D v5 HF1 Enhanced Atmosphere 'effects'
Hello,
Please see the following post:
http://prepar3d.com/forum/viewtopic.php?f=6314&t=137547
Thanks,
Kayla
Please see the following post:
http://prepar3d.com/forum/viewtopic.php?f=6314&t=137547
Thanks,
Kayla
- Thu May 07, 2020 11:35 am
- Forum: Other Support Questions
- Topic: cancel of refund
- Replies: 1
- Views: 6517
- Mon May 04, 2020 11:34 am
- Forum: Other Support Questions
- Topic: Is the licensing email still active because of Covid?
- Replies: 2
- Views: 7881
Re: Is the licensing email still active because of Covid?
Hello, All emails to licensing@prepar3d.com will be addressed in 1-2 business days. Business days do not include weekends or holidays. If you have received an auto-response, that means your email was successfully delivered. If you have sent an email, please do not send another. In the future, if you...