Please, please help - no answer

Any issues, problems or troubleshooting topics related to the Prepar3D website and web apps.
jamessburgess
Posts: 3
Joined: Tue Aug 04, 2020 5:29 pm

Please, please help - no answer

Postby jamessburgess » Tue Aug 04, 2020 5:36 pm

Good afternoon
I have an issue with my licence and have described the issue in two separate emails both to the licensing address and the enquiries address but alas I have had no response. Both mails date back more than seven days.

Can someone reach out to me please?

Thanks

James

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Kayla Kinzel
Lockheed Martin
Posts: 1316
Joined: Mon Aug 01, 2016 5:59 pm

Re: Please, please help - no answer

Postby Kayla Kinzel » Tue Aug 04, 2020 8:08 pm

Hello,

We aren't able to find any emails in our inbox from you.

Did you receive any email confirming that your email had been received?

Please double check your spelling. The address for licensing is licensing@prepar3d.com

Regards,
Kayla
Prepar3D® Software Engineer

jamessburgess
Posts: 3
Joined: Tue Aug 04, 2020 5:29 pm

Re: Please, please help - no answer

Postby jamessburgess » Wed Aug 05, 2020 1:50 pm

Kayla,

I will send the email again to the address you provided in your post.
licensing@prepar3d.com

Thank you
James

jamessburgess
Posts: 3
Joined: Tue Aug 04, 2020 5:29 pm

Re: Please, please help - no answer

Postby jamessburgess » Wed Aug 05, 2020 1:54 pm

Automated response received:


Hello,



Thank you for contacting the Prepar3D licensing team. We have received your request for licensing support and our team will respond back to you within two business days. (Business days do not include weekends or observed holidays.)





Many download and activation problems are addressed on our FAQs page: http://prepar3d.com/frequently-asked-questions/



We’re privileged to have you with us – thanks for being part of the Prepar3D community!

The Prepar3D Team



Frequently Asked Questions: http://www.prepar3d.com/frequently-asked-questions/

Prepar3D Support Forum: http://www.prepar3d.com/forum/



[THIS IS AN AUTOMATIC RESPONSE]

User avatar
Kayla Kinzel
Lockheed Martin
Posts: 1316
Joined: Mon Aug 01, 2016 5:59 pm

Re: Please, please help - no answer

Postby Kayla Kinzel » Wed Aug 05, 2020 2:05 pm

Hello,

I can confirm we have received your email. Your request will be addressed ASAP.

Thanks,
Kayla
Prepar3D® Software Engineer


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