New Hardware

[charlesallsop]

Hello, I had to send my computer in as it refused to boot; I suspected the power supply but it was the motherboard which was replaced.
Are there any specific steps to take to reinitialize the license?

[Chris Metel]

Hello,
As you were unable to uninstall Prepar3D before making the hardware changes, you will need to contact licensing@prepar3D.com to get the previous installation deactivated. You will need to provide your customer ID and license ID.

Cheers,
Chris