Hello, I had to send my computer in as it refused to boot; I suspected the power supply but it was the motherboard which was replaced.
Are there any specific steps to take to reinitialize the license?
New Hardware
Re: New Hardware
Hi charlesallsop
If necessary, you have to contact LM with your License ID and Invoice Number:
licensing@prepar3d.com
(https://www.prepar3d.com/contact/)
Describe your issue. It Needs 2 workings days for having an answer.
https://www.prepar3d.com/frequently-asked-questions/
(Why can I no longer activate after I have reinstalled Prepar3D, updated software, updated hardware, or installed Prepar3D on a new machine?)
Depending on the license you have, it is likely that you have reached the limited number of activations for your specific license. While the licensing software does recognize that the installs are being done on the same computer, if enough of the computer’s information changes (operating system, external hardware, graphics cards, etc.), it will flag your setup as a different computer. If you need an additional activation, because of a hardware change or you are moving the license to a new computer, please e-mail licensing@prepar3d.com with your License ID and a very brief explanation of the reason you need your license reactivated. Your request will be fulfilled within two business days.
Regards
Michel
If necessary, you have to contact LM with your License ID and Invoice Number:
licensing@prepar3d.com
(https://www.prepar3d.com/contact/)
Describe your issue. It Needs 2 workings days for having an answer.
https://www.prepar3d.com/frequently-asked-questions/
(Why can I no longer activate after I have reinstalled Prepar3D, updated software, updated hardware, or installed Prepar3D on a new machine?)
Depending on the license you have, it is likely that you have reached the limited number of activations for your specific license. While the licensing software does recognize that the installs are being done on the same computer, if enough of the computer’s information changes (operating system, external hardware, graphics cards, etc.), it will flag your setup as a different computer. If you need an additional activation, because of a hardware change or you are moving the license to a new computer, please e-mail licensing@prepar3d.com with your License ID and a very brief explanation of the reason you need your license reactivated. Your request will be fulfilled within two business days.
Regards
Michel
