P3Dv4.5 crash on "main screen" - AS

Other problems or issues not covered by other troubleshooting topics.
mhstardk
Posts: 2
Joined: Sat May 11, 2019 11:45 am

P3Dv4.5 crash on "main screen" - AS

Postby mhstardk » Tue Jun 04, 2019 7:10 pm

Hello.
I've recently had (and of course still have) a problem on P3Dv4.5. the problem is that every time I load in (double tap p3d to play it) it loads normal, but when the p3d screen pops up (forgot its name, but it is the screen after when you load in and shall select the plane you will fly on, the airport, time ect. ect.) it freezes right when it pops up, then stops freezing for like 0.0^100 seconds, and then freezes and a bit later crashes. I have no idea what happen because right before it started it worked normally, and after I i closed the application and later in the day opened the game again, it crashed and had been like this since like 1 June (2019). I've had tried re-installing the game, but its the same thing i get over and over. maybe I am doing something wrong? I have also tried searching, looking at some similar issues and trying fixing it like they did (from the P3D forums), and I didn't have time to write this before now.

PS. forgot to say that this is the first time that had happen, and again it worked completely fine right before the problem.

Please help.
-Marcus H

dmatthieu2
Posts: 6
Joined: Wed Nov 29, 2017 6:49 pm

Re: P3Dv4.5 crash on "main screen"

Postby dmatthieu2 » Tue Jun 04, 2019 10:13 pm

It's probably most likely your AS Connectors ...I had that problem with Active Sky. They don't have a working update yet. If you're using any kind of weather or AI traffic uninstall them ...then try to see if P3DV4 loads fine. If it does then one of those isn't compatible with v4.5 and you may have to check with the vendor. I'm still waiting on Active Sky's update since the OpenBeta isn't working correctly. Now if that still doesn't work ....then you may have an issue with your add-ons with the new version. You can try this below:

You'll have to go to your hidden application folders and completely delete the folder "Prepar3d 4" folder in each of these locations:

%ProgramData%/Lockheed Martin
AND
%AppData%/Roaming/Lockheed Martin
AND
%AppData%/Local/Lockheed Martin

Start up Lockheed Martin again it will rebuild them clean. PLEASE NOTE: You will have to install all your add-ons including aircrafts again from scratch if you do this, but at least it will be clean.

mhstardk
Posts: 2
Joined: Sat May 11, 2019 11:45 am

Re: P3Dv4.5 crash on "main screen"

Postby mhstardk » Wed Jun 05, 2019 8:53 am

Thanks, it works now, I deleted AS, but now how do I make it worked with AS installed?

User avatar
downscc
Posts: 1386
Joined: Mon Dec 01, 2014 5:46 pm
Location: KCRP

Re: P3Dv4.5 crash on "main screen"

Postby downscc » Wed Jun 05, 2019 3:05 pm

Thanks, it works now, I deleted AS, but now how do I make it worked with AS installed?
You need to download the latest beta version of ASP4 to work with P3Dv4.5, which is what dmatthieu2 was referring to when he said AS Connectors. Install the latest and also run the AS Connect (simconnect).
Dan Downs
KCRP

washingtonexpress
Posts: 7
Joined: Sat May 14, 2016 3:06 pm
Location: Wellington, Florida USA

Re: P3Dv4.5 crash on "main screen" - AS

Postby washingtonexpress » Tue Jun 11, 2019 2:18 pm

Version=1
EventType=APPCRASH
EventTime=132047299780600358
ReportType=2
Consent=1
UploadTime=132047299786378366
ReportStatus=268566528
ReportIdentifier=21b68300-5176-4d0b-88cc-ed755679f564
IntegratorReportIdentifier=c05fb9ef-e5d4-42b3-bce7-f79744205e02
Wow64Host=34404
NsAppName=Prepar3D.exe
OriginalFilename=Prepar3D.exe
AppSessionGuid=00002aec-0001-0022-96e6-74e64e20d501
TargetAppId=W:0006f17a29e44e197e95eb3c9a73a9197a0300000904!0000b97d9fe164fefac7318ea1161301cb1b8e75b29a!Prepar3D.exe
TargetAppVer=2019//05//09:19:08:29!2da95e!Prepar3D.exe
BootId=4294967295
TargetAsId=6104
UserImpactVector=321925392
IsFatal=1
EtwNonCollectReason=1
Response.BucketId=8f84b23f7cf4bd934a5d71bd364a1bbd
Response.BucketTable=4
Response.LegacyBucketId=1899799675293801405
Response.type=4
Sig[0].Name=Application Name
Sig[0].Value=Prepar3D.exe
Sig[1].Name=Application Version
Sig[1].Value=4.5.12.30293
Sig[2].Name=Application Timestamp
Sig[2].Value=5cd47aad
Sig[3].Name=Fault Module Name
Sig[3].Value=KERNELBASE.dll
Sig[4].Name=Fault Module Version
Sig[4].Value=10.0.17763.475
Sig[5].Name=Fault Module Timestamp
Sig[5].Value=69a188f0
Sig[6].Name=Exception Code
Sig[6].Value=c0020001
Sig[7].Name=Exception Offset
Sig[7].Value=0000000000039129
DynamicSig[1].Name=OS Version
DynamicSig[1].Value=10.0.17763.2.0.0.256.48
DynamicSig[2].Name=Locale ID
DynamicSig[2].Value=1033
DynamicSig[22].Name=Additional Information 1
DynamicSig[22].Value=f250
DynamicSig[23].Name=Additional Information 2
DynamicSig[23].Value=f250b6f844b895bd26f6fc5911f907eb
DynamicSig[24].Name=Additional Information 3
DynamicSig[24].Value=7df9
DynamicSig[25].Name=Additional Information 4
DynamicSig[25].Value=7df9925711dff9560a68482a6e057616
UI[2]=E:\Program Files\Lockheed Martin\Prepar3D v4\Prepar3D.exe
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LoadedModule[105]=C:\Windows\SYSTEM32\CRYPTBASE.DLL
LoadedModule[106]=C:\Windows\SYSTEM32\RTWorkQ.DLL
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LoadedModule[203]=E:\Program Files\Lockheed Martin\Prepar3D v4\EyeData.dll
LoadedModule[204]=E:\Program Files\Lockheed Martin\Prepar3D v4\SimDirector.dll
LoadedModule[205]=C:\Users\Owner\AppData\Local\Orbx\FTXCentral\v3.3.8.0\Orbx_ObjectFlow_x64.dll
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LoadedModule[207]=E:\Program Files\Lockheed Martin\Prepar3D v4\Modules\FSUIPC5.dll
LoadedModule[208]=C:\Windows\System32\PSAPI.DLL
LoadedModule[209]=C:\Windows\SYSTEM32\SHFolder.DLL
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LoadedModule[225]=C:\Windows\SYSTEM32\gpapi.dll
LoadedModule[226]=C:\Windows\SYSTEM32\cryptnet.dll
LoadedModule[227]=C:\Windows\system32\msctfui.dll
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LoadedModule[233]=C:\Windows\SYSTEM32\NETAPI32.dll
LoadedModule[234]=C:\Windows\system32\XAudio2_7.dll
LoadedModule[235]=E:\Program Files\Lockheed Martin\Prepar3D v4\Gauges\PMDG_737NGX_2.dll
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LoadedModule[237]=C:\Windows\SYSTEM32\WINSPOOL.DRV
LoadedModule[238]=C:\Windows\SYSTEM32\OLEACC.dll
LoadedModule[239]=C:\Windows\SYSTEM32\icmp.Dll
LoadedModule[240]=C:\Windows\system32\napinsp.dll
LoadedModule[241]=C:\Windows\system32\pnrpnsp.dll
LoadedModule[242]=C:\Windows\System32\winrnr.dll
LoadedModule[243]=C:\Windows\system32\NLAapi.dll
LoadedModule[244]=C:\Windows\system32\wshbth.dll
LoadedModule[245]=C:\Windows\SYSTEM32\msadp32.acm
LoadedModule[246]=C:\Windows\SYSTEM32\sxs.dll
LoadedModule[247]=C:\Windows\System32\ieframe.dll
LoadedModule[248]=C:\Windows\System32\WKSCLI.DLL
LoadedModule[249]=C:\Windows\SYSTEM32\msIso.dll
LoadedModule[250]=C:\Windows\System32\mshtml.dll
LoadedModule[251]=C:\Windows\System32\srpapi.dll
LoadedModule[252]=C:\Windows\SYSTEM32\WLDP.DLL
LoadedModule[253]=C:\Windows\System32\ieapfltr.dll
LoadedModule[254]=C:\Windows\System32\vaultcli.dll
LoadedModule[255]=C:\Windows\SYSTEM32\MLANG.dll

washingtonexpress
Posts: 7
Joined: Sat May 14, 2016 3:06 pm
Location: Wellington, Florida USA

Re: P3Dv4.5 crash on "main screen" - AS

Postby washingtonexpress » Tue Jun 11, 2019 2:20 pm

PART 2 OF REPORT


State[0].Key=Transport.DoneStage1
State[0].Value=1
OsInfo[0].Key=vermaj
OsInfo[0].Value=10
OsInfo[1].Key=vermin
OsInfo[1].Value=0
OsInfo[2].Key=verbld
OsInfo[2].Value=17763
OsInfo[3].Key=ubr
OsInfo[3].Value=503
OsInfo[4].Key=versp
OsInfo[4].Value=0
OsInfo[5].Key=arch
OsInfo[5].Value=9
OsInfo[6].Key=lcid
OsInfo[6].Value=1033
OsInfo[7].Key=geoid
OsInfo[7].Value=244
OsInfo[8].Key=sku
OsInfo[8].Value=48
OsInfo[9].Key=domain
OsInfo[9].Value=0
OsInfo[10].Key=prodsuite
OsInfo[10].Value=256
OsInfo[11].Key=ntprodtype
OsInfo[11].Value=1
OsInfo[12].Key=platid
OsInfo[12].Value=10
OsInfo[13].Key=sr
OsInfo[13].Value=0
OsInfo[14].Key=tmsi
OsInfo[14].Value=47394
OsInfo[15].Key=osinsty
OsInfo[15].Value=2
OsInfo[16].Key=iever
OsInfo[16].Value=11.503.17763.0-11.0.125
OsInfo[17].Key=portos
OsInfo[17].Value=0
OsInfo[18].Key=ram
OsInfo[18].Value=8144
OsInfo[19].Key=svolsz
OsInfo[19].Value=237
OsInfo[20].Key=wimbt
OsInfo[20].Value=0
OsInfo[21].Key=blddt
OsInfo[21].Value=180914
OsInfo[22].Key=bldtm
OsInfo[22].Value=1434
OsInfo[23].Key=bldbrch
OsInfo[23].Value=rs5_release
OsInfo[24].Key=bldchk
OsInfo[24].Value=0
OsInfo[25].Key=wpvermaj
OsInfo[25].Value=0
OsInfo[26].Key=wpvermin
OsInfo[26].Value=0
OsInfo[27].Key=wpbuildmaj
OsInfo[27].Value=0
OsInfo[28].Key=wpbuildmin
OsInfo[28].Value=0
OsInfo[29].Key=osver
OsInfo[29].Value=10.0.17763.503.amd64fre.rs5_release.180914-1434
OsInfo[30].Key=buildflightid
OsInfo[31].Key=edition
OsInfo[31].Value=Professional
OsInfo[32].Key=ring
OsInfo[32].Value=Retail
OsInfo[33].Key=expid
OsInfo[34].Key=containerid
OsInfo[35].Key=containertype
OsInfo[36].Key=edu
OsInfo[36].Value=0
FriendlyEventName=Stopped working
ConsentKey=APPCRASH
AppName=Prepar3D exe
AppPath=E:\Program Files\Lockheed Martin\Prepar3D v4\Prepar3D.exe
NsPartner=windows
NsGroup=windows8
ApplicationIdentity=307144C65D3B6C539960E145BE59F2CD
MetadataHash=-1185383790

This is my error can somebody help me.

Jose Washington Carbon
Intel Core i7-7700 CPU @3.60GHz
Installed memory 8.00GB
system type x64 based processor

Email:washingtonexpress@gmail.com

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downscc
Posts: 1386
Joined: Mon Dec 01, 2014 5:46 pm
Location: KCRP

Re: P3Dv4.5 crash on "main screen" - AS

Postby downscc » Tue Jun 11, 2019 6:06 pm

Google kernelbase errors. There are many many things that can cause this. My number one item to check is the display driver but there are other things that can cause it.
Dan Downs
KCRP

washingtonexpress
Posts: 7
Joined: Sat May 14, 2016 3:06 pm
Location: Wellington, Florida USA

Re: P3Dv4.5 crash on "main screen" - AS

Postby washingtonexpress » Fri Jul 12, 2019 3:24 pm

I am testing a flight with out RWX and is not crashing. could that be the problem???

washingtonexpress
Posts: 7
Joined: Sat May 14, 2016 3:06 pm
Location: Wellington, Florida USA

Re: P3Dv4.5 crash on "main screen" - AS

Postby washingtonexpress » Fri Jul 12, 2019 3:27 pm

that was without REX SkyForce

User avatar
downscc
Posts: 1386
Joined: Mon Dec 01, 2014 5:46 pm
Location: KCRP

Re: P3Dv4.5 crash on "main screen" - AS

Postby downscc » Fri Jul 12, 2019 3:48 pm

I've seen many problems reported after the v4.5 hotfix associated with REX products. Check that you have the latest updates from them.
Dan Downs
KCRP


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