DOWNLOAD ISSUE - 403 ERROR THE REQUEST COULD NOT BE SATISFIED.

Any issues, problems or troubleshooting topics related to the Prepar3D website and web apps.
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Brogan02
Posts: 1
Joined: Thu Sep 21, 2023 9:19 pm

DOWNLOAD ISSUE - 403 ERROR THE REQUEST COULD NOT BE SATISFIED.

Post by Brogan02 »

Heya, I am having this problem when trying to download version 5.4. I've tried using VPN but still no joy, any ideas?

https://imgur.com/a/MQ9yWIt
mpni
Posts: 1098
Joined: Thu Aug 09, 2018 10:37 am
Contact:

Re: DOWNLOAD ISSUE - 403 ERROR THE REQUEST COULD NOT BE SATISFIED.

Post by mpni »

Hi
Have you tried using another Internet Explorer?
Regards
Michel
Chris Metel
Lockheed Martin
Posts: 105
Joined: Thu Aug 11, 2011 6:59 pm

Re: DOWNLOAD ISSUE - 403 ERROR THE REQUEST COULD NOT BE SATISFIED.

Post by Chris Metel »

Hi Brogan02 -
Sorry, you are seeing this issue. We are working with our CDN provider to determine why you are experiencing the issue. It does not appear to be widespread. In order to help us debug the issue, please try accessing the download from multiple different browsers and let us know the exact Date/Time. That'll allow us to visit the logs at that specific moment.

Cheers,
Chris
Chris Metel
Prepar3D® Product Owner
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