Prepar 3D don’t want to start

[32270362]

Hi
I have a big problem because i can’t use P3D
When i Launch P3D.exe i have the screen scenario start up and the program is blocked
I close the program with Ctrl alt suppr
Windows 10 professionnel
P3d V5.4
Nvidia 2070RTX
Is anyone can help me
Thank you

[JorgenSA]

What is your CPU and RAM?

Did it work before, or is it a new installation?

Jorgen

[32270362]

Hi
My Processor is AMD Ryzen 73700X 8Core Processor 3.59 Ghz
Ram 32,0 Go
The installation worked very well before
I don’t know what’s happened

[32270362]

It’s not a new installation

[32270362]

I formated my hard drive and reinstalled P3d V5.4 and it’s the same
I don’t know why

[JorgenSA]

Did you:

1. Install to a different drive than C:, or, if you only have one drive, then to something like C:\P3D instead of the default location, and

2. Run the installer as Administrator?

Jorgen

[32270362]

Thank you for your response
I tried all you write me but the problem is still there
I don’t know how to do anymore

[32270362]

With P3d you can stay with your problem because there is no support for the customers
Only the forum and you spend your time to read all the posts but yours is not resolved

[JorgenSA]

You are, of course, aware of the EULA that you agreed to when you installed P3D.

See section 6 of the EULA.

So, now that is out of the way, let's take another look at your issue. In your first post, you said:

"When i Launch P3D.exe i have the screen scenario start up and the program is blocked"

How do you mean "blocked" - what exactly happens when you get to that screen?

Jorgen

PS: the EULAs can be found here: https://prepar3d.com/product-overview/e ... ment-eula/

[32270362]

thank yoyu for your help
when i have the scenario screen i can't choose the plane or the airport because the program don't respond and with Ctrl Alt Suppr the processor is at 0%
on the other hand if i want to close the scenario screen i can't and i do it with task manager

[JorgenSA]

Try this:

With P3D shut down, delete your prepar3d.cfg file. When you then start P3D the next time, a new default file will be generated.

Jorgen

[32270362]

I done that but the problem is still there

[32270362]

I delete also all files generated by P3d but the problem is not resolved

[JorgenSA]

It might be UAC (User Account Control) that is causing this. Could you maybe turn that off, for the experiment? You can always turn it back on.

Jorgen

[32270362]

Nothing works😩