Problem with new install

[skykng08]

I have just downloaded the current edition of Prepar3d v.5 and installed as normal. Upon opening the program, I could not see a picture in the space usually showing the f22 startup nor did the page load for viewing. I got the noise and could operate the aircraft but could not see the aircraft nor did the pulldowns show up.
Any help on this would be helpful.

skykng08

[skykng08]

Made an error on the post-should be Prepar3d version 4.5.

skykng08

[JorgenSA]

You did, of course, check the system requirements first:

https://www.prepar3d.com/system-requirements/ (be sure to look at the v. 4 requirements).

Did you run the installer as Administrator?

Jorgen

[skykng08]

Yes and I have tried running the repair function several times but to no avail.

skykng08

[JorgenSA]

What are your system specs?

Jorgen

[skykng08]

No problem with system requirements as I have used the program for years. I only experienced this issue after the last W10 update last week. I thought that I needed to redownload the program so I went through the normal steps. The result was it still didn't work as it used to do. I am baffled by what is going on since I have a brand new GPU AMD 5700xt and should be happy but not today.

skykng08

[JorgenSA]

Ah I understand, and I will apologize for my question about the specs, but the behavior you describe is very similar to if P3D is installed on a system below specs.

Did you recently change the GPU, and if so, did you deactivate P3D before and reactivate after swapping GPUs?

Jorgen

[Martyson]

@ skykng08 ,

“I only experienced this issue after the last W10 update last week.”

That tells me :

All you need to do is uninstall your Add-ons, Uninstall P3D, Install the full version of P3Dv4.5HF3 and test it.
Then install your Add-ons that are ready for P3D4.5HF3 one at a time and testing each one.

"No problem with system requirements as I have used the program for years."

No system specs here?

Did you build your own PC or did you purchase a name brand PC from a store?

Note:
General debugging steps are here:
https://www.prepar3d.com/forum/viewtopi ... 2&t=123246

[skykng08]

Jorgen,
I did deactivate and reactivate after the new GPU was installed. I was able to run for a couple of days before the current problem started. I just tried deactivating and reactivating for the 5th time and the problem still exists.

skykng08

[Martyson]

@ skykng08 ,

Sounds like you have an older PC which is starting to have problems.

Or possible your new GPU AMD 5700xt is failing (under warranty)?

Still have you old video card?


Did you build your own PC or did you purchase a name brand PC from a store?


Note:
General debugging steps are here:
https://www.prepar3d.com/forum/viewtopi ... 2&t=123246