Re-Activation Response Time

Any issues, problems or troubleshooting topics related to installing the Prepar3D client application or it's installer.
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Hawaiianstyle78
Posts: 116
Joined: Thu Mar 08, 2018 4:26 am

Re-Activation Response Time

Post by Hawaiianstyle78 »

How long does it take to get an email back for re-activation response?

I sent my email in yesterday 4pm PST. Have not received email back .

waiting to acitivate.

Had a full Windows 10 OS crash with no ability to reboot on sunday. Had to reinstall from flash drive yesterday.

thanks
Brad Shiver
Lockheed Martin
Posts: 361
Joined: Fri Mar 17, 2017 3:58 pm

Re: Re-Activation Response Time

Post by Brad Shiver »

I can confirm that we received your email, but it can take up to two business days for our licensing team to get to your request. Business days do not include weekends or holidays. Thanks for your patience.

-Brad
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