Can’t open v5.2 HF

Any issues, problems or troubleshooting topics related to installing the Prepar3D client application or it's installer.
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Mb944
Posts: 64
Joined: Mon Jun 15, 2020 1:56 am
Location: Cyyz

Can’t open v5.2 HF

Post by Mb944 »

Hi when I finished downloading the HF I can’t open the file. It’s tells me it is corrupt and the download took all night to download. So I’m downloading again today and it said it’s going to take 8hrs.is there a lot of people on the sever? Is that why?
Msi z490 motherboard HIFI I7-10700k, 64gb ram. Sapphire nitro+ 6800xt. Windows 10, 3 ssd 1tb
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JorgenSA
Posts: 6014
Joined: Sun Mar 11, 2018 7:17 am
Location: 5 NM ENE of EDXF

Re: Can’t open v5.2 HF

Post by JorgenSA »

From here, the northernmost tip of Germany, it takes about 25 minutes to download the complete install, no matter what the time of day is.

Where are you located, and what kind of connection do you have?

Jorgen

Edit: Sorry, only saw now that you are at CYYZ - if your connection is supposed to be good, then you might need to talk to your ISP about this.
System: i5-12600K@4.9 GHz, ASUS ROG STRIX Z690-I motherboard, 32 GB 4800 MHz DDR5 RAM, Gainward RTX 3060 w/ 12 GB DDR6 VRAM, Windows 10 Pro.

All views and opinions expressed here are entirely my own. I am not a Lockheed-Martin employee.
Mb944
Posts: 64
Joined: Mon Jun 15, 2020 1:56 am
Location: Cyyz

Re: Can’t open v5.2 HF

Post by Mb944 »

My ping for the internet is between 2-5 and I also have a wifi extender so I don’t lose the connection.
Msi z490 motherboard HIFI I7-10700k, 64gb ram. Sapphire nitro+ 6800xt. Windows 10, 3 ssd 1tb
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JorgenSA
Posts: 6014
Joined: Sun Mar 11, 2018 7:17 am
Location: 5 NM ENE of EDXF

Re: Can’t open v5.2 HF

Post by JorgenSA »

When I do a "ping prepar3d.com" from here, I get a minimum response time of 158 ms and maximum of 161 ms, average 160 ms - this is nominally a 400 Mb/s connection.

Jorgen
System: i5-12600K@4.9 GHz, ASUS ROG STRIX Z690-I motherboard, 32 GB 4800 MHz DDR5 RAM, Gainward RTX 3060 w/ 12 GB DDR6 VRAM, Windows 10 Pro.

All views and opinions expressed here are entirely my own. I am not a Lockheed-Martin employee.
Mb944
Posts: 64
Joined: Mon Jun 15, 2020 1:56 am
Location: Cyyz

Re: Can’t open v5.2 HF

Post by Mb944 »

I got the HF installed now. I restarted my modem
Msi z490 motherboard HIFI I7-10700k, 64gb ram. Sapphire nitro+ 6800xt. Windows 10, 3 ssd 1tb
User avatar
JorgenSA
Posts: 6014
Joined: Sun Mar 11, 2018 7:17 am
Location: 5 NM ENE of EDXF

Re: Can’t open v5.2 HF

Post by JorgenSA »

Ah that is usually a very good idea! Glad to hear it works.

Jorgen
System: i5-12600K@4.9 GHz, ASUS ROG STRIX Z690-I motherboard, 32 GB 4800 MHz DDR5 RAM, Gainward RTX 3060 w/ 12 GB DDR6 VRAM, Windows 10 Pro.

All views and opinions expressed here are entirely my own. I am not a Lockheed-Martin employee.
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