P3D v5.1 Crashes randomly

[carlosespinosa]

Hi all,
yes, another guy with the same issue, I already re-installed ( 5th time in this year) and the same thing: just starting a flight and sometimes after 20 minutes or more or less it crashes to desktop.

any clue? Thanks!!!

PC config is here and errors log:

Hardware
--------
CPU Intel(R) Core(TM) i9-10850K CPU @ 3.60GHz
GPU NVIDIA GeForce RTX 2080 SUPER ()
GPU Driver 461.92
GPU NVIDIA GeForce RTX 2080 SUPER (1920 x 1080 x 4294967296 colors)
GPU NVIDIA GeForce RTX 2080 SUPER (1920 x 1080 x 4294967296 colors) SLI
GPU Driver 461.92
RAM 128GB @ 2133MHz

Microsoft Windows
-----------------
Windows 10 2004 April 2020 Update 64-bit

User Profile and Document Folders
---------------------------------
User Profile Location:
Environment.GetFolderPath = C:\Users\carlo
Volatile Environment\USERPROFILE = C:\Users\carlo

Documents Folder:
Environment.GetFolderPath = C:\Users\carlo\Documents
Shell Folders\Personal = C:\Users\carlo\Documents


Microsoft .NET Framework 1.0 - 4.0
----------------------------------
.NET Framework DF
.NET Framework 2.0.50727 Service Pack 2
.NET Framework 3.0 Service Pack 2
.NET Framework 3.5 Service Pack 1
.NET Framework 4
.NET Framework 4.0

Microsoft .NET Framework 4.5+
-----------------------------
.NET Framework 4.7.2 or later (only latest version is shown)

Microsoft Flight Simulator X & Lockheed Martin Prepar3D
-------------------------------------------------------
Prepar3D v5.x (5.1.12.26829) found at: E:\Prepar3D v5\
Prepar3D v4.x not installed
Prepar3D v3.x not installed
FSX Steam Edition not installed
FSX SP2/Acceleration not installed

X-Plane 10 & 11
---------------
X-Plane 11 not installed

X-Plane 10 not installed

Microsoft XAudio2
-----------------
XAudio2_9.dll found: 10.0.19041.1 (WinBuild.160101.0800)
XAudio2_8.dll found: 10.0.19041.1 (WinBuild.160101.0800)
XAudio2_7.dll found: 9.29 (DXSDK_JUN10.100602-0421)
XAudio2_6.dll found: 9.28 (DXSDK_FEB10.100204-0932)
XAudio2_5.dll found: 9.27 (DXSDK_AUG09.090904-1620)
XAudio2_4.dll found: 9.26 (DXSDK_MAR09.090316-1354)
XAudio2_3.dll found: 9.25 (DXSDK_NOV08.081027-0939)
XAudio2_2.dll found: 9.24 (DXSDK_AUG08.080731-0600)
XAudio2_1.dll found: 9.23 (DXSDK_JUN08.080530-1349)
XAudio2_0.dll found: 9.22 (DXSDK_MAR08.080305-1539)


Simconnect, SDKs and Visual C++ Redistributables
------------------------------------------------
Microsoft Flight Simulator SimConnect Client v10.0.61259.0 - (Version Data: 10.0.61259.0)
Microsoft Visual C++ 2005 Redistributable - (Version Data: 8.0.56336.0)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 - (Version Data: 9.0.30729.0)
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.30319 - (Version Data: 10.0.30319.0)
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030 - (Version Data: 11.0.61030.0)
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030 - (Version Data: 11.0.61030.0)
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005 - (Version Data: 12.0.21005.0)
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005 - (Version Data: 12.0.21005.0)
Microsoft Visual C++ 2019 X64 Additional Runtime - 14.27.29016 - (Version Data: 14.27.29016.0)
Microsoft Visual C++ 2019 X64 Minimum Runtime - 14.27.29016 - (Version Data: 14.27.29016.0)
Microsoft Visual C++ 2019 X86 Additional Runtime - 14.28.29325 - (Version Data: 14.28.29325.0)
Microsoft Visual C++ 2019 X86 Minimum Runtime - 14.28.29325 - (Version Data: 14.28.29325.0)
Prepar3D v5 Academic Client - (Version Data: 5.1.12.0)
Prepar3D v5 Content - (Version Data: 5.1.12.0)
Prepar3D v5 Scenery - (Version Data: 5.1.12.0)

and application error:

Log Name: Application
Source: Application Error
Date: 4/10/2021 7:47:08 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: FlightSimulator
Description:
Faulting application name: Prepar3D.exe, version: 5.1.12.26829, time stamp: 0x5fb44f72
Faulting module name: as_connect_v5.dll, version: 20.2.1.60, time stamp: 0x5fc465a1
Exception code: 0xc0000005
Fault offset: 0x0000000000099fbc
Faulting process id: 0x850
Faulting application start time: 0x01d72e635f2e9428
Faulting application path: E:\Prepar3D v5\Prepar3D.exe
Faulting module path: C:\Users\carlo\Documents\Prepar3D v5 Add-ons\ActiveSkyP5\as_connect_v5.dll
Report Id: 814e7b0e-c559-4517-a300-0c2c0c2cec48
Faulting package full name:
Faulting package-relative application ID:
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>100</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2021-04-10T23:47:08.2719378Z" />
<EventRecordID>2624</EventRecordID>
<Correlation />
<Execution ProcessID="0" ThreadID="0" />
<Channel>Application</Channel>
<Computer>FlightSimulator</Computer>
<Security />
</System>
<EventData>
<Data>Prepar3D.exe</Data>
<Data>5.1.12.26829</Data>
<Data>5fb44f72</Data>
<Data>as_connect_v5.dll</Data>
<Data>20.2.1.60</Data>
<Data>5fc465a1</Data>
<Data>c0000005</Data>
<Data>0000000000099fbc</Data>
<Data>850</Data>
<Data>01d72e635f2e9428</Data>
<Data>E:\Prepar3D v5\Prepar3D.exe</Data>
<Data>C:\Users\carlo\Documents\Prepar3D v5 Add-ons\ActiveSkyP5\as_connect_v5.dll</Data>
<Data>814e7b0e-c559-4517-a300-0c2c0c2cec48</Data>
<Data>
</Data>
<Data>
</Data>
</EventData>
</Event>

[mpni]

Hi carlosespinosa
Is your Active Sky up to date?
Can you desabled Active Sky and make a test without this?
Regards
Michel

[Martyson]

@ carlosespinosa ,

Your WIN10 is not up to date:
Windows 10 2004 April 2020 Update 64-bit

My WIN10 is 20H2 19042.906


Your error report shows :

Faulting module name: as_connect_v5.dll, version: 20.2.1.60, time stamp: 0x5fc465a1


As mpni mentioned you need to verify your Active Sky product.

[carlosespinosa]

thanks so much, I updated win10 to 20H2 19042.867 and updated Activesky to version 7668. I did a testing flight without Activesky and it worked and now I'll do it with it, I'll keep you guys posted.

Thank you so much guys, I really appreciate your help.
Carlos E.

[Martyson]

thanks so much, I updated win10 to 20H2 19042.867 and updated Activesky to version 7668. I did a testing flight without Activesky and it worked and now I'll do it with it, I'll keep you guys posted.

Thank you so much guys, I really appreciate your help.
Carlos E.

@ carlosespinosa ,

You are welcome.


Active Sky has two versions available.

7638 the Official version . I use this one.

7668 the Open Beta test version.

Are you sure you want to be a Beta tester for Active Sky and possibly have problems with P3D ?

[carlosespinosa]

Good to know that, I'll go back to 7638.

Thanks a lot!!!
Carlos E.

[Martyson]

Good to know that, I'll go back to 7638.

Thanks a lot!!!
Carlos E.

@ carlosespinosa,
Carlos E.

You are welcome.

[carlosespinosa]

Hi Martyson

Last week I did ksfo to kjfk without any issues, but today the pc crashed with the next errors, at this point I don't know what else to do:

Faulting application name: Prepar3D.exe, version: 5.1.12.26829, time stamp: 0x5fb44f72
Faulting module name: ntdll.dll, version: 10.0.19041.844, time stamp: 0x60a6ca36
Exception code: 0xc0000005
Fault offset: 0x0000000000025bb6
Faulting process id: 0x1a10
Faulting application start time: 0x01d7337aa93ef802
Faulting application path: E:\Prepar3D v5\Prepar3D.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: 1c387e1a-e410-402a-98aa-65c3444e0a5f
Faulting package full name:
Faulting package-relative application ID:

----------------------------------------------------------------------------------------------------------------------------------------------------------------------------
Application: Prepar3D.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: exception code c0000005, exception address 00007FFF81615BB6
----------------------------------------------------------------------------------------------------------------------------------------------------------------------------
thanks!!
Carlos E.

[AUA9085]

I am having exact the same error in 5.2 sometimes too.
No idea here it comes frome or what is causing this.

Sometimes I can do 2-3 flights in a row and the next time, it crashed after 20min of flight.. Annoying :)

[JorgenSA]

System specifications and the error report from Windows Event Viewer would be nice.... ;-)

Jorgen