[RESOLVED] My downloads not on the downloads page

Any issues, problems or troubleshooting topics related to installing the Prepar3D client application or it's installer.
erjdriver
Posts: 15
Joined: Wed Mar 20, 2019 4:27 pm

[RESOLVED] My downloads not on the downloads page

Postby erjdriver » Thu Aug 06, 2020 10:22 pm

I logged into

https://www.prepar3d.com/purchased_downloads/

but my downloads (products that I purchased) was not there.

Is there a separate link?

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Martyson
Posts: 10051
Joined: Sun Mar 25, 2012 11:08 am

Re: My downloads not on the downloads page

Postby Martyson » Thu Aug 06, 2020 10:28 pm

@ erjdriver ,

Which one did you log into?
Best Regards,
Vaughan Martell (KDTW)

erjdriver
Posts: 15
Joined: Wed Mar 20, 2019 4:27 pm

Re: My downloads not on the downloads page

Postby erjdriver » Thu Aug 06, 2020 10:33 pm

Disregard - thanks.

Why did they make it 2 separate logins AND also the login page doesn't tell you whether it was a successful login or not - just nothing found for that login entry. also I was entering an email address for the license id - no check on that either.

How about having just one customer login like most websites!!!

Thankfully won't have to deal with this antiquated interface for too long - good bye.

User avatar
Martyson
Posts: 10051
Joined: Sun Mar 25, 2012 11:08 am

Re: My downloads not on the downloads page

Postby Martyson » Thu Aug 06, 2020 10:35 pm

@ erjdriver ,

Glad to hear your problem is resolved.
Best Regards,
Vaughan Martell (KDTW)


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