Installation with new SSD and Operatiing System

Any issues, problems or troubleshooting topics related to installing the Prepar3D client application or it's installer.
bvanhout_59
Posts: 19
Joined: Tue Nov 26, 2013 12:19 pm
Location: Valdosta, GA

Installation with new SSD and Operatiing System

Postby bvanhout_59 » Tue Jul 28, 2020 7:39 pm

I am trying to install P3Dv5 after having acquired a new SSD with new operating system.
P3Dv5 was installed on a separate SSD namely V:\
I followed the process of removing the Client and installing on the new SSD, which didn't work. It gave the error Content/Scenery not found. Only Client was visible in the Program and Features window of Control Panel.
I then installed the Scenery and Content. Only Client,Scenery and Contentwere visible in the Program and Features window of Control Panel. P3D loaded but there are no visuals or aircraft, the screen is black.
I then unistalled Client, Scenery and Content in order to do a full reinstall keeping V:\ as the main drive for P3D.

When I try and install P3D I continually get a "Setup Failed" when installing Client error which creates a log file. The error code reads: 0x80091007 - The hash value is not correct.

At this point all I can do is close the installation process.
As I am unable to attach a file here I have added the last lines of the log file.

[1CC4:1060][2020-07-28T15:21:21]i304: Verified existing payload: payFAC315A6F814CF208FCC8DC6507D00B4 at path: C:\ProgramData\Package Cache\9FD00F3BB8A870112DAE464F555FCD5E7F9200C0\redist\Apr2006_xinput_x86.cab.
[1CC4:1060][2020-07-28T15:21:21]e000: Error 0x80070002: Failed to find payload: MSXML6_x86 in working path: C:\WINDOWS\Temp\{B42482B6-3B5D-43FA-8A03-91B723018BB9}\MSXML6_x86 and unverified path: C:\ProgramData\Package Cache\.unverified\MSXML6_x86
[1CC4:1060][2020-07-28T15:21:21]e000: Error 0x80070002: Failed to cache payload: MSXML6_x86
[1838:06C8][2020-07-28T15:21:21]e314: Failed to cache payload: MSXML6_x86 from working path: C:\WINDOWS\Temp\{B42482B6-3B5D-43FA-8A03-91B723018BB9}\MSXML6_x86, error: 0x80070002.
[1838:06C8][2020-07-28T15:21:21]e349: Application requested retry of payload: MSXML6_x86, encountered error: 0x80070002. Retrying...
[1CC4:1060][2020-07-28T15:21:21]i305: Verified acquired payload: MSXML6_x86 at path: C:\ProgramData\Package Cache\.unverified\MSXML6_x86, moving to: C:\ProgramData\Package Cache\{A43BF6A5-D5F0-4AAA-BF41-65995063EC44}v6.10.1129.0\msxml6_x86.msi.
[1838:06C8][2020-07-28T15:21:21]i338: Acquiring package: Prepar3D, payload: Prepar3D, copy from: V:\Prepar3d Files\Prepar3D_v5_Academic_5.0.24.34874\Install_Client.msi
[1838:06C8][2020-07-28T15:21:21]i000: Setting string variable 'WixBundleLastUsedSource' to value 'V:\Prepar3d Files\Prepar3D_v5_Academic_5.0.24.34874\'
[1CC4:1060][2020-07-28T15:21:22]e000: Error 0x80091007: Hash mismatch for path: C:\ProgramData\Package Cache\.unverified\Prepar3D, expected: 598287B5B42CF231858AEF268967CC770C98984E, actual: 694E343EDCDCBF4944C89D2F30CAC69A63632EF6
[1CC4:1060][2020-07-28T15:21:22]e000: Error 0x80091007: Failed to verify hash of payload: Prepar3D
[1CC4:1060][2020-07-28T15:21:22]e310: Failed to verify payload: Prepar3D at path: C:\ProgramData\Package Cache\.unverified\Prepar3D, error: 0x80091007. Deleting file.
[1CC4:1060][2020-07-28T15:21:22]e000: Error 0x80091007: Failed to cache payload: Prepar3D
[1838:06C8][2020-07-28T15:21:22]e314: Failed to cache payload: Prepar3D from working path: C:\WINDOWS\Temp\{B42482B6-3B5D-43FA-8A03-91B723018BB9}\Prepar3D, error: 0x80091007.
[1838:06C8][2020-07-28T15:21:22]e349: Application requested retry of payload: Prepar3D, encountered error: 0x80091007. Retrying...
[1838:06C8][2020-07-28T15:21:25]i338: Acquiring package: Prepar3D, payload: Prepar3D, copy from: V:\Prepar3d Files\Prepar3D_v5_Academic_5.0.24.34874\Install_Client.msi
[1CC4:1060][2020-07-28T15:21:26]e000: Error 0x80091007: Hash mismatch for path: C:\ProgramData\Package Cache\.unverified\Prepar3D, expected: 598287B5B42CF231858AEF268967CC770C98984E, actual: 694E343EDCDCBF4944C89D2F30CAC69A63632EF6
[1CC4:1060][2020-07-28T15:21:26]e000: Error 0x80091007: Failed to verify hash of payload: Prepar3D
[1CC4:1060][2020-07-28T15:21:26]e310: Failed to verify payload: Prepar3D at path: C:\ProgramData\Package Cache\.unverified\Prepar3D, error: 0x80091007. Deleting file.
[1CC4:1060][2020-07-28T15:21:26]e000: Error 0x80091007: Failed to cache payload: Prepar3D
[1838:06C8][2020-07-28T15:21:26]e314: Failed to cache payload: Prepar3D from working path: C:\WINDOWS\Temp\{B42482B6-3B5D-43FA-8A03-91B723018BB9}\Prepar3D, error: 0x80091007.
[1838:06C8][2020-07-28T15:21:26]e349: Application requested retry of payload: Prepar3D, encountered error: 0x80091007. Retrying...
[1838:06C8][2020-07-28T15:21:29]i338: Acquiring package: Prepar3D, payload: Prepar3D, copy from: V:\Prepar3d Files\Prepar3D_v5_Academic_5.0.24.34874\Install_Client.msi
[1CC4:1060][2020-07-28T15:21:30]e000: Error 0x80091007: Hash mismatch for path: C:\ProgramData\Package Cache\.unverified\Prepar3D, expected: 598287B5B42CF231858AEF268967CC770C98984E, actual: 694E343EDCDCBF4944C89D2F30CAC69A63632EF6
[1CC4:1060][2020-07-28T15:21:30]e000: Error 0x80091007: Failed to verify hash of payload: Prepar3D
[1CC4:1060][2020-07-28T15:21:30]e310: Failed to verify payload: Prepar3D at path: C:\ProgramData\Package Cache\.unverified\Prepar3D, error: 0x80091007. Deleting file.
[1CC4:1060][2020-07-28T15:21:30]e000: Error 0x80091007: Failed to cache payload: Prepar3D
[1838:06C8][2020-07-28T15:21:30]e314: Failed to cache payload: Prepar3D from working path: C:\WINDOWS\Temp\{B42482B6-3B5D-43FA-8A03-91B723018BB9}\Prepar3D, error: 0x80091007.
[1CC4:1060][2020-07-28T15:21:30]i351: Removing cached package: MSXML6_x86, from path: C:\ProgramData\Package Cache\{A43BF6A5-D5F0-4AAA-BF41-65995063EC44}v6.10.1129.0\
[1838:188C][2020-07-28T15:21:30]e000: Error 0x80091007: Failed while caching, aborting execution.
[1CC4:03F8][2020-07-28T15:21:30]i372: Session end, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{e9e611bf-89e0-4cf6-b540-bd452d7e5eeb}, resume: None, restart: None, disable resume: No
[1CC4:03F8][2020-07-28T15:21:30]i330: Removed bundle dependency provider: {e9e611bf-89e0-4cf6-b540-bd452d7e5eeb}
[1CC4:03F8][2020-07-28T15:21:31]i352: Removing cached bundle: {e9e611bf-89e0-4cf6-b540-bd452d7e5eeb}, from path: C:\ProgramData\Package Cache\{e9e611bf-89e0-4cf6-b540-bd452d7e5eeb}\
[1CC4:03F8][2020-07-28T15:21:31]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{e9e611bf-89e0-4cf6-b540-bd452d7e5eeb}, resume: None, restart initiated: No, disable resume: No
[1838:188C][2020-07-28T15:21:31]i399: Apply complete, result: 0x80091007, restart: None, ba requested restart: No

bvanhout_59
Posts: 19
Joined: Tue Nov 26, 2013 12:19 pm
Location: Valdosta, GA

Re: Installation with new SSD and Operatiing System

Postby bvanhout_59 » Tue Jul 28, 2020 9:49 pm

I installed everything again on the new SSD with V:\ still as the main P3D drive.
On launch P3D asks about activating sceneries but once the programme launches the aircraft window is black and no aircraft can be selected.
When I try and change aircraft P3D closes.


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