P3DV5 HF2 random CTD after sim loading

Any issues, problems or troubleshooting topics related to installing the Prepar3D client application or it's installer.
Damien
Posts: 3
Joined: Mon Oct 17, 2011 8:27 am

P3DV5 HF2 random CTD after sim loading

Postby Damien » Thu Jul 09, 2020 7:55 pm

Hi,

I experience some CTD with my P3DV5, mostly after sim loading : P3DV5 is loading to 100%, I get a black screen, I can hear the sound of the aircraft for a few seconds, then I can see the mouse pointer with a circle then I get back to Windows 10 desktop.

Sometimes, I can load the sim 4-5 times without CTD and the 6th loading, I get a CTD with the same aircraft and at the same airport. I get CTD everywhere in France in P3DV5.

I also experienced CTD when selecting the aircraft ; there was a black screen instead of the default aircraft.

Last week, I did a fresh reinstallation of Windows 10 Pro 19041. I reinstalled P3DV5 without any add-on and I began to get CTD. I deleted shaders folder and Prepard3d.cfg file. I reinstalled one more time P3DV5, nvidia latest drivers, same problem ...

i9-9900K 3,60GHz
32 Go DDR4 2666MHz
GeForce GTX 1070 ti 8GB

I also fly with P3DV4.5 without any CTD or problem.

Any help ? Thank you.

Regards,

Damien.

Damien
Posts: 3
Joined: Mon Oct 17, 2011 8:27 am

Re: P3DV5 HF2 random CTD after sim loading

Postby Damien » Thu Jul 09, 2020 8:35 pm

Nom de l’application défaillante Prepar3D.exe, version : 5.0.31.35253, horodatage : 0x5eebf566
Nom du module défaillant : g2d.dll, version : 5.0.31.35253, horodatage : 0x5eebf4f0
Code d’exception : 0xc0000005
Décalage d’erreur : 0x000000000072f582
ID du processus défaillant : 0x1990
Heure de début de l’application défaillante : 0x01d65627add0cab4
Chemin d’accès de l’application défaillante : E:\Lockheed Martin\Prepar3D v5\Prepar3D.exe
Chemin d’accès du module défaillant: E:\Lockheed Martin\Prepar3D v5\g2d.dll
ID de rapport : 0e8ec663-730b-4557-89ac-3f93e47e51df
Nom complet du package défaillant :
ID de l’application relative au package défaillant :
Nom de l’application défaillante Prepar3D.exe, version : 5.0.31.35253, horodatage : 0x5eebf566
Nom du module défaillant : KERNELBASE.dll, version : 10.0.19041.292, horodatage : 0x84cd251b
Code d’exception : 0xc0020001
Décalage d’erreur : 0x0000000000023e49
ID du processus défaillant : 0x117c
Heure de début de l’application défaillante : 0x01d655c02b5999d9
Chemin d’accès de l’application défaillante : E:\Lockheed Martin\Prepar3D v5\Prepar3D.exe
Chemin d’accès du module défaillant: C:\Windows\System32\KERNELBASE.dll
ID de rapport : 3fd6cd8c-fcb3-4b45-99ed-b0b499fecbe3
Nom complet du package défaillant :
ID de l’application relative au package défaillant :
Nom de l’application défaillante Prepar3D.exe, version : 5.0.31.35253, horodatage : 0x5eebf566
Nom du module défaillant : facilities.dll, version : 5.0.31.35253, horodatage : 0x5eebf4d5
Code d’exception : 0xc0000005
Décalage d’erreur : 0x00000000000203a2
ID du processus défaillant : 0x21a4
Heure de début de l’application défaillante : 0x01d652e2faf9723f
Chemin d’accès de l’application défaillante : E:\Lockheed Martin\Prepar3D v5\Prepar3D.exe
Chemin d’accès du module défaillant: E:\Lockheed Martin\Prepar3D v5\facilities.dll
ID de rapport : 3110fa99-6ada-40b3-b499-82611ec134ba
Nom complet du package défaillant :
ID de l’application relative au package défaillant :

JorgenSA
Posts: 2726
Joined: Sun Mar 11, 2018 7:17 am
Location: 5 NM NE of EDXF

Re: P3DV5 HF2 random CTD after sim loading

Postby JorgenSA » Fri Jul 10, 2020 7:24 am

Damien, there could be several things that could solve this.

First of all, is Windows 10 version 2004 available in French? If so, I would urge you to update to that version, as it contains fixes to DX12.

Second, only a few minutes ago nVidia notified me that a new nVidia driver version is available. That update might also be useful.

And third - and most complicated - nVidia does not sell their graphics cards directly, but through what is called OEM vendors, such as ASUS, MSI and others. Some of these OEM vendors overclock the cards they sell slightly, and in other threads I have seen that ending that overclocking fixes the problem.

Jorgen
System: i7-7700K @ 4.66 GHz, ASUS Z170-A motherboard, 16 GB 3200 MHz DDR4 RAM, nVidia GTX 960 w/ 4 GB DDR5 VRAM, Windows 10 Home.

All views and opinions expressed here are entirely my own. I am not a Lockheed-Martin employee.

Damien
Posts: 3
Joined: Mon Oct 17, 2011 8:27 am

Re: P3DV5 HF2 random CTD after sim loading

Postby Damien » Fri Jul 10, 2020 10:27 am

Hi Jorgen,

Thank you for your answer.

It seems that my Windows 10 version is the latest, 2004.

I’ll see for new nvidia drivers.

Regards.


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