P3D HF2 desapears

[mpni]

Hi,
I just bought P3Dv5 Academic (5.0.31.35253)
Installation and activation went well.
I launch P3D in admin, the scene index is created and after a few minutes the screen disappears and I have nothing.
I did a repair of the P3Dv5 Academic.
I had the Prepar3D.cfg redone. No more success.
Installation is done as follows :
F: \ Lockheed Martin \ Prepar3D v4
F: \ Lockheed Martin \ Prepar3D v4 SDK
F: \ Lockheed Martin \ Prepar3D v5
F: \ Lockheed Martin \ Prepar3D v5 SDK

Any idea ???
Regards
Michel

[Simbol]

Check the event viewer, are there any errors there? if so can you post them here?

S.

[mpni]

Erreur 24/06/2020 07:07:26 .NET Runtime
Application : Prepard3D.exe
Version du Framework : v4.0.30319
Description : le processus a été arrêté en raison d'un exception non gérée
Informations sur l'exception : code d'exception c0000005, adresse d'exception 0000000010002413
*****************************************************
Erreur 24/06/2020 07:07:27 Application Error
Nom de l'application défaillante Prepar3D.exe, version : 5.0.31.35253, horodatage : 0x5eebf566
Nom du module défaillant : EZFDR64.DLL, version : 0.0.0.0, horodatage : 0x20b03bf9
Code d'exception : 0xc0000005
ID du processus défaillant : 0x988
Heure de début de l'application défaillante : 0x01d649e538b17d3e
Chemin d'accès de l'application défaillante : F:\Lockeed Martin\Prepard3D v5\Prepar3D.exe
Chemin d'accès du module défaillant: C:\Program Files (x86)\Trust GXT\555\EZFRD64.DLL
ID de rapport : ca37c0d1-6197-4faa-9c45-1113fa66a735

[JorgenSA]

Michel,

For this error we will need your system specifications, including all hardware add-ons, and the version of your Windows 10.

Jorgen

[mpni]

Système d'exploitation 64 bits, processeur x64
Windows 10 Famille version 2004
Version du sytème d'exploitation 19041.329
Expérience Windows feature experience pack 120.2202.130.0


MSI GeForce GTX 1080 Gaming X - 8 Go
Intel Core i7 8700K (No OC)
G.Skill Ripjaws V Red DDR4 2 x 8 Go 2666 MHz CAS 15
MSI Z370 SLI PLUS
Crucial MX300 - 525 Go (périphérique SATA, Partition GPT)
Seagate BarraCuda 2 To (périphérique SATA, Partition GPT)
SAMSUNG SSD 2.5" 850 EVO 1 TO (périphérique SATA, Partition MBR) (Logiciels Prepar3D v4 et v5)

Clavier et souris logitech sur port USB
Graveur DVD - SATA 22x
Corsair Hydro Series - H75
Cooler Master G750M
Be Quiet Silent Base 800 - Silver

IIYAMA GB2760QSU-B1 27IN FHD 2560*1440 QHD 144HZ
SAMSUNG S22C450F 21.5IN LED FHD VGA DVI HDMI

[mpni]

Hi
For information, all works fine with P3D v4.5 HF3
regards
Michel

[mpni]

Trust Gaming GXT 555 Joystick Predator

[JorgenSA]

Michel,

From this I can see no logical explanation why P3D (and you have the latest HF2 version) should not work on your system.

But please confirm this: you say you run the program as an Administrator, but did you also run the installer as an Administrator? I would imagine you did, but I need you to confirm that.

Other than that, what might be the problem is this: EZFDR64.DLL - as far as I can find out, this is a 3rd-party device driver, which may be outdated.

For fixing that, and for updating device drivers on your motherboard in general, you might want to find a driver updater, if you don't have one already. Personally, I use one called Driver Booster, and that is available in a free and in a paid version. I had the free version first, and liked it so much that I bought it and now maintain drivers on 3 system with it. But there are several other driver updaters out there.

Jorgen

[Simbol]

Your event viewer suggest the problem is your Joystick.

Can you remove the GXT 555 Predator temporally and see if V5 launches?

Regards,
Simbol

[mpni]

I just do it.
When the joystick is desabled, P3Dv5 launch.

[JorgenSA]

Great!

Next step, talk to the joystick manufacturer about v. 5 compatibility.

Jorgen

[mpni]

Thank you very much Jorgen.
I found the last driver and now P3Dv5 can be launched.
But I have another problem now : I can't go to the options page.
If the flight is not launched, when I click on the options button, P3D launch the flight and no possibility to go to options page.
If I am in flight, when clincking on Options, the page is black and P3D crahes.
I try with and without the joystick with the same result.
I try also to rebuilt the P3D.cfg with no more luck.

Nom de l'application défaillante Prepar3D.exe, version : 5.0.31.35253, horodatage : 0x5eebf566
Nom du module défaillant : KERNELBASE.DLL, version : 10.0.19041.292, horodatage : 0x84cd251b
Code d'exception : 0xc0020001
décalage d'erreur : 0x0000000000023e49
ID du processus défaillant : 0x273c
Heure de début de l'application défaillante : 0x01d640b9599d99e
Chemin d'accès de l'application défaillante : F:\Lockeed Martin\Prepard3D v5\Prepar3D.exe
Chemin d'accès du module défaillant: C:\WINDOWS\System32\KERNELBASE.dll
ID de rapport : 51acaf21-0b20-4ddb-9346-d61866ca6846

[JorgenSA]

For this one, I would like to see 2 sections from your Prepar3D.cfg:

[STARTUP] and

{USERINTERFACE]

Jorgen

[mpni]

[STARTUP]
LoadAllObjectCategories=False
DEMO=0
STARTUP_DEMO=
LOAD_SCENARIO_TOOLS=1
LoadCorePlugins=1
LoadVirtualReality=1
EnableViveProEyeTracking=1
EnableVirtualRealityOnStartup=0
EnableVoiceControl=0
EnableVoiceControlDebug=0
LoadWindow=1

[USERINTERFACE]
SHOW_SCENARIO_WINDOW=1
SHOW_MISSION_CAPTIONS=1
PAUSE_ON_LOST_FOCUS=1
PROMPT_ON_EXIT=1
RestoreTimeOnMove=1
ScreenshotImageFormat=2
ShowMessageText=True
UIHardwareAcceleration=True
IgnoreLowResolutionWarning=False
Map_Orientation=2

For information, I have not Virtual Reality

[JorgenSA]

And those 2 sections look like mine... so I am running out of ideas, for now at least....

Do you have any add-ons installed, so that if necessary, you could do a complete uninstallation and reinstallation?

I do not like to suggest this, but if that is possible, I can send you instructions on how to really uninstall everything and then do a virgin install.

Jorgen