Prepar3d V5 Sucessfully Loading Then Closes

Any issues, problems or troubleshooting topics related to installing the Prepar3D client application or it's installer.
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paulosbrumbosmofo
Posts: 3
Joined: Wed Mar 31, 2021 6:22 pm

Prepar3d V5 Sucessfully Loading Then Closes

Post by paulosbrumbosmofo »

Hi There.

Firstly I will apologize for my lack of knowledge with the program. This is my father in Laws Setup so I have limited program and interface experience but work in IT so PC stuff ok.

I want to try and give the picture but letting you know what the issue is and with the info needed for someone to spot the issue and everything great again.

So, Father in Law use's

Prepar3D v5 Professional, Content, Profession Client, Scenery and has v5 sdk 5.1.12.26829 and Aerosofts - Honeycomb P3DV5
He Also uses Orbx which from what I can work out handshakes with MFS and uses the scenrecy and content within Prepar3D.....is this correct?

I has ran this without issues but approx 3 weeks ago this started happening. the sequence the the same, it produces 3 event error logs ( below )........after getting to 100%, progress bar vanishes, screens do look as though loading with white and blue cloud like effect, but then just crashes.....creating these error logs. All his runtime and .nets are up to date and a pc more than capable........specs also below.

These are the 3 Error's in order in event log, ( top being the 1st in the sequence )

Log Name: Application
Source: SideBySide
Date: 31/03/2021 16:46:13
Event ID: 33
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: DESKTOP-C016VKL
Description:
Activation context generation failed for "C:\Program Files (x86)\12bPilot\SODE\SimObjectDisplayEngine.exe". Dependent Assembly Microsoft.FlightSimulator.SimConnect,processorArchitecture="x86",publicKeyToken="67c7c14424d61b5b",type="win32",version="10.0.61259.0" could not be found. Please use sxstrace.exe for detailed diagnosis.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="SideBySide" />
<EventID Qualifiers="49409">33</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2021-03-31T15:46:13.0090563Z" />
<EventRecordID>5341</EventRecordID>
<Correlation />
<Execution ProcessID="0" ThreadID="0" />
<Channel>Application</Channel>
<Computer>DESKTOP-C016VKL</Computer>
<Security />
</System>
<EventData>
<Data>Microsoft.FlightSimulator.SimConnect,processorArchitecture="x86",publicKeyToken="67c7c14424d61b5b",type="win32",version="10.0.61259.0"</Data>



Log Name: Application
Source: .NET Runtime
Date: 31/03/2021 16:48:58
Event ID: 1026
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: DESKTOP-C016VKL
Description:
Application: Prepar3D.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: exception code c0000005, exception address 00007FF9BE73244C




Log Name: Application
Source: Application Error
Date: 31/03/2021 16:49:07
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: DESKTOP-C016VKL
Description:
Faulting application name: Prepar3D.exe, version: 5.1.12.26829, time stamp: 0x5fb44f72
Faulting module name: D3D12Core.dll, version: 10.0.19041.789, time stamp: 0x2ed8a926
Exception code: 0xc0000005
Fault offset: 0x000000000012244c
Faulting process ID: 0x17f8
Faulting application start time: 0x01d72644f3e0e8bc
Faulting application path: E:\Program Files\Lockheed Martin\Prepar3D v5\Prepar3D.exe
Faulting module path: C:\WINDOWS\SYSTEM32\D3D12Core.dll
Report ID: cb174a95-7e4f-4a45-9eb6-58b030232087
Faulting package full name:
Faulting package-relative application ID:
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>100</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2021-03-31T15:49:07.3628533Z" />
<EventRecordID>5343</EventRecordID>
<Correlation />
<Execution ProcessID="0" ThreadID="0" />
<Channel>Application</Channel>
<Computer>DESKTOP-C016VKL</Computer>
<Security />
</System>
<EventData>
<Data>Prepar3D.exe</Data>
<Data>5.1.12.26829</Data>
<Data>5fb44f72</Data>
<Data>D3D12Core.dll</Data>
<Data>10.0.19041.789</Data>
<Data>2ed8a926</Data>
<Data>c0000005</Data>
<Data>000000000012244c</Data>
<Data>17f8</Data>
<Data>01d72644f3e0e8bc</Data>
<Data>E:\Program Files\Lockheed Martin\Prepar3D v5\Prepar3D.exe</Data>
<Data>C:\WINDOWS\SYSTEM32\D3D12Core.dll</Data>
<Data>cb174a95-7e4f-4a45-9eb6-58b030232087</Data>
<Data>
</Data>
<Data>
</Data>
</EventData>
</Event>

Pc Specs Below

OS Name Microsoft Windows 10 Pro
Version 10.0.19042 Build 19042
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name DESKTOP-C016VKL
System Manufacturer System manufacturer
System Model System Product Name
System Type x64-based PC
System SKU SKU
Processor Intel(R) Core(TM) i7-7700K CPU @ 4.20GHz, 4200 Mhz, 4 Core(s), 8 Logical Processor(s)
BIOS Version/Date American Megatrends Inc. 0505, 08/11/2016
SMBIOS Version 3.0
Embedded Controller Version 255.255
BIOS Mode Legacy
BaseBoard Manufacturer ASUSTeK COMPUTER INC.
BaseBoard Product MAXIMUS IX HERO
BaseBoard Version Rev 1.xx
Platform Role Desktop
Secure Boot State Unsupported
PCR7 Configuration Binding Not Possible
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume2
Locale United Kingdom
Hardware Abstraction Layer Version = "10.0.19041.906"
Username DESKTOP-C016VKL\Ian
Time Zone GMT Summer Time
Installed Physical Memory (RAM) 64.0 GB
Total Physical Memory 63.9 GB
Available Physical Memory 57.9 GB
Total Virtual Memory 73.4 GB
Available Virtual Memory 63.5 GB
Page File Space 9.50 GB
Page File C:\pagefile.sys
Kernel DMA Protection Off
Virtualisation-based security Not enabled
Device Encryption Support Reasons for failed automatic device encryption: TPM is not usable, PCR7 binding is not supported, Hardware Security Test Interface failed and the device is not Modern Standby, Un-allowed DMA-capable bus/device(s) detected, TPM is not usable
Hyper-V - VM Monitor Mode Extensions Yes
Hyper-V - Second Level Address Translation Extensions Yes
Hyper-V - Virtualisation Enabled in Firmware No
Hyper-V - Data Execution Protection Yes

I do apologize if I am missing something sill or if I have missed some key info out. I really appeaciate any help to keep a father in law happy and maybe give the setup to me one day :-)
User avatar
Martyson
Posts: 10969
Joined: Sun Mar 25, 2012 11:08 am

Re: Prepar3d V5 Sucessfully Loading Then Closes

Post by Martyson »

@ paulosbrumbosmofo ,

Faulting module name: D3D12Core.dll

Have you searched for information yet?
Best Regards,
Vaughan Martell PP-ASEL (KDTW)
paulosbrumbosmofo
Posts: 3
Joined: Wed Mar 31, 2021 6:22 pm

Re: Prepar3d V5 Sucessfully Loading Then Closes

Post by paulosbrumbosmofo »

Is that dll missing?
User avatar
Martyson
Posts: 10969
Joined: Sun Mar 25, 2012 11:08 am

Re: Prepar3d V5 Sucessfully Loading Then Closes

Post by Martyson »

@ paulosbrumbosmofo ,

The problem you reported in your error log is:
Faulting module name: D3D12Core.dll

Have you searched for information yet ?

The search function in P3D is here (or you can also use your favorite Internet search engine):

Image
Best Regards,
Vaughan Martell PP-ASEL (KDTW)
paulosbrumbosmofo
Posts: 3
Joined: Wed Mar 31, 2021 6:22 pm

Re: Prepar3d V5 Sucessfully Loading Then Closes

Post by paulosbrumbosmofo »

Thats gret Thanks you I will try thi stomorrow morning and let you know
Jags1041
Posts: 3
Joined: Sun Mar 21, 2021 12:26 am

Re: Prepar3d V5 Sucessfully Loading Then Closes

Post by Jags1041 »

Getting the same problem, "" Loads then close right away."
I recently updated my Nvidia Drivers to version 465.89 for my 1060 card.
Its the only change to my computer I've made since last session on P3D v5.
User avatar
JorgenSA
Posts: 3539
Joined: Sun Mar 11, 2018 7:17 am
Location: 5 NM NE of EDXF

Re: Prepar3d V5 Sucessfully Loading Then Closes

Post by JorgenSA »

Jags1041,

You probably have a different issue. Roll back your nVidia driver one version, and you should be OK.

Jorgen
System: i7-7700K @ 4.66 GHz, ASUS Z170-A motherboard, 16 GB 3200 MHz DDR4 RAM, nVidia GTX 960 w/ 4 GB DDR5 VRAM, Windows 10 Home.

All views and opinions expressed here are entirely my own. I am not a Lockheed-Martin employee.
User avatar
JorgenSA
Posts: 3539
Joined: Sun Mar 11, 2018 7:17 am
Location: 5 NM NE of EDXF

Re: Prepar3d V5 Sucessfully Loading Then Closes

Post by JorgenSA »

Paulosbrumbosmofo,

There could be several things going on at the same time with the system in question.

First, SODE needs to be at v. 1.71, available from the SODE website. When installing it, make sure it registers.

Second, for SODE to work properly, you need to start the SimConnects. In the main P3D folder you'll find a folder called "redist". Start all the SimConnect versions you'll find in there.

Third, the Windows installation here could do with an update. Run Windows Update until no more updates are found, and make sure that under Advanced options in Update, the switch "Receive updates for other Microsoft products" is set to On, and leave it on from now.

After this, try running P3D again and post back here if there are any issues.

Jorgen
System: i7-7700K @ 4.66 GHz, ASUS Z170-A motherboard, 16 GB 3200 MHz DDR4 RAM, nVidia GTX 960 w/ 4 GB DDR5 VRAM, Windows 10 Home.

All views and opinions expressed here are entirely my own. I am not a Lockheed-Martin employee.
OB123
Posts: 1
Joined: Wed Apr 07, 2021 8:24 pm

Re: Prepar3d V5 Sucessfully Loading Then Closes

Post by OB123 »

Im having the same now, and in fact after a hard shut down, my sim now wont open at all and the following error occurs. 'The application has failed to start because its side-by-side configuration is incorrect. Please see the application event log or use the command-line sxstrace.exe tool for more detail.'
User avatar
JorgenSA
Posts: 3539
Joined: Sun Mar 11, 2018 7:17 am
Location: 5 NM NE of EDXF

Re: Prepar3d V5 Sucessfully Loading Then Closes

Post by JorgenSA »

So, the first question here is going to be:

What is showing in the application event log and/or the sxstrace.exe tool?

Because this is not necessarily the same problem, it could be something totally different, it could even be the by now infamous nVidia driver issue....

Jorgen
System: i7-7700K @ 4.66 GHz, ASUS Z170-A motherboard, 16 GB 3200 MHz DDR4 RAM, nVidia GTX 960 w/ 4 GB DDR5 VRAM, Windows 10 Home.

All views and opinions expressed here are entirely my own. I am not a Lockheed-Martin employee.
sll001
Posts: 2
Joined: Thu Apr 08, 2021 9:48 am

Re: Prepar3d V5 Sucessfully Loading Then Closes

Post by sll001 »

I had the same issue, splash screen starts and as it gets to the second page whereby you can choose your aircraft etc it crashed. I reinstalled 3 times to no avail. Eventually I rolled back that latest Nvidia driver and the game worked immediately.
sll001
Posts: 2
Joined: Thu Apr 08, 2021 9:48 am

Re: Prepar3d V5 Sucessfully Loading Then Closes

Post by sll001 »

I had the same issue, splash screen starts and as it gets to the second page whereby you can choose your aircraft etc it crashed. I reinstalled 3 times to no avail. Eventually I rolled back that latest Nvidia driver and the game worked immediately.
Tako
Posts: 3
Joined: Wed Apr 19, 2017 6:01 pm

Re: Prepar3d V5 Sucessfully Loading Then Closes

Post by Tako »

Repairs, simconnects, this and that - nothing worked.
Downloaded and installed the previous driver from Nvidia - WORKED!
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