[RESOLVED] Error 5013

Any issues, problems or troubleshooting topics related to installing the Prepar3D client application or it's installer.
maxmantz
Posts: 1
Joined: Thu Jul 11, 2019 2:58 pm

[RESOLVED] Error 5013

Postby maxmantz » Thu Jul 11, 2019 6:44 pm

Hi,

my apologies for posting this here, but two days ago I sent an email to licensing@prepar3d.com with my license ID and asking for a reactivation of my license. I know that there is still technically one hour left to go until the advertised 48 hours grace period for this request.

But since I'm getting no reply from you I wonder if this request has been received or all the information required from me has been provided by me. If I understood correctly, all you need is my license ID right?

Please let me know if you need anything more from me!

EDIT: 10 minutes after writing this I got the mail that the license has been reactivated. Thank you very much!

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