Activation Problem

Any issues, problems or troubleshooting topics related to installing the Prepar3D client application or it's installer.
rwcatherall
Posts: 112
Joined: Sat Apr 21, 2012 5:19 pm

Activation Problem

Postby rwcatherall » Tue Jun 11, 2019 11:50 pm

Hi,
Early today I installed P3Dv4 on a new computer and of course was not able to activate it. I've sent several emails to your licensing department requesting them to activate me using my new computer. Many hours later I'm still not able to activate my product. This is getting very frustrating and would like help. Thanks.

Robert

User avatar
Kayla Kinzel
Lockheed Martin
Posts: 1249
Joined: Mon Aug 01, 2016 5:59 pm

Re: Activation Problem

Postby Kayla Kinzel » Wed Jun 12, 2019 10:50 am

Hello,

For any activation issues, please contact licensing@prepar3d.com. If you have already sent an email, please do not send multiple emails.

In the future, if you uninstall Prepar3D before making changes to your system, you will properly deactivate Prepar3D and will not have to contact licensing.

As per our FAQ:
"Why can I no longer activate after I have reinstalled Prepar3D, updated software, updated hardware, or installed Prepar3D on a new machine? I am getting error 5013 when trying to install. What do I need to do?

Depending on the license you have, it is likely that you have reached the limited number of activations for your specific license. While the licensing software does recognize that the installs are being done on the same computer, if enough of the computer’s information changes (operating system, external hardware, graphics cards, etc.), it will flag your setup as a different computer. If you need an additional activation, because of a hardware change or you are moving the license to a new computer, please e-mail licensing@prepar3d.com with your License ID and a very brief explanation of the reason you need your license reactivated. Your request will be fulfilled within two business days."
Thanks for your patience.

Regards,
Kayla
Prepar3D® Software Engineer


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