Crash when undocked window is move to another display cards monitor
Posted: Wed Apr 14, 2021 10:29 am
Dear,
I do running the latest Prepar3D v5.1 on a Windows 10 computer with 2pcs NVIDIA Geforce 1080ti Graphic cards (founders edition) with totally of 5 monitors (using NVIDIA driver version 461.92). There is no SLI-bridge installed. The 5 monitors is splittet as 3 on one 1080ti and 2 on the other 1080ti. But now with the version 5.1 the software is crashing after loading screen is finished.
On earlier versions of Prepar3D I had no issue to run approx 200 degree view with 5 screen with ViewGroup (and ViewFrustum).
(I have removed all addons, and there is no overclocking or accelerators)
But on version v5.1 I'm getting crash when it starts to put the views on the serveral monitors after loading the scenary (load progress bar) (first a freeze on the image that is trying to draw the view partially, then after x amount of seconds return back to desktop). There is no error message showing. BUT the from the Event View in the system it says: "Faulting module name: D3D12Core.dll" with Exception code: 0xc0000005
I have also tried with NVIDIA version 457.09, but exactly the same issue.
I have then also tried to remove the %Appdata%\Lockheed Martin folder. The software is then starting correctly on one monitor.
If I add a new view and undocking this and moves this to a monitor that is on the same graphic card as the "main monitor", then everything is OK. But as soon I'm moving it to another monitor that is on the other graphic card then the issue starts as described above. I have also tried to launch the Prepar3d on the opposite graphic card, and the same behavour.
I am now very unsure how to get this solved, I have spent several hours now to search internet, forums (here and other places) but are now out of ideas how to get this solved. Would realy like to get the simulator up and running again to continue the practising of flying.
All display driver is being uninstalling with DDU.
I hope for some good advice now.
I do running the latest Prepar3D v5.1 on a Windows 10 computer with 2pcs NVIDIA Geforce 1080ti Graphic cards (founders edition) with totally of 5 monitors (using NVIDIA driver version 461.92). There is no SLI-bridge installed. The 5 monitors is splittet as 3 on one 1080ti and 2 on the other 1080ti. But now with the version 5.1 the software is crashing after loading screen is finished.
On earlier versions of Prepar3D I had no issue to run approx 200 degree view with 5 screen with ViewGroup (and ViewFrustum).
(I have removed all addons, and there is no overclocking or accelerators)
But on version v5.1 I'm getting crash when it starts to put the views on the serveral monitors after loading the scenary (load progress bar) (first a freeze on the image that is trying to draw the view partially, then after x amount of seconds return back to desktop). There is no error message showing. BUT the from the Event View in the system it says: "Faulting module name: D3D12Core.dll" with Exception code: 0xc0000005
I have also tried with NVIDIA version 457.09, but exactly the same issue.
I have then also tried to remove the %Appdata%\Lockheed Martin folder. The software is then starting correctly on one monitor.
If I add a new view and undocking this and moves this to a monitor that is on the same graphic card as the "main monitor", then everything is OK. But as soon I'm moving it to another monitor that is on the other graphic card then the issue starts as described above. I have also tried to launch the Prepar3d on the opposite graphic card, and the same behavour.
I am now very unsure how to get this solved, I have spent several hours now to search internet, forums (here and other places) but are now out of ideas how to get this solved. Would realy like to get the simulator up and running again to continue the practising of flying.
All display driver is being uninstalling with DDU.
I hope for some good advice now.