RX590 repeatedly hanging

Any issues, problems or troubleshooting topics related to computer hardware and the Prepar3D client application
Kendo
Posts: 13
Joined: Fri Apr 10, 2020 2:12 pm

RX590 repeatedly hanging

Postby Kendo » Sun Jul 12, 2020 2:33 pm

Prepar3dV causes my RX590 graphics card to hang when selecting poor weather conditions such as heavy rain or snow. Running latest available versions:

Prepar3D 5.0.31.35253
Windows 10 build 1909
Radeon driver 20.71
CPU AMD Ryzen 7 3800X 8-Core processor
Ram 16GB
Graphics card RX590 8Gb VRAM

As a rule the time card takes to hang varies from seconds to 15 mins of selecting one of the pre-set weather conditions. As a test I just tried a flight using standard Prepar3D settings on an F22 at Randolph AFB using the Stormy Weather preset. Time to graphics card hanging < 10 seconds.

Thanks,

Ken Rennoldson

JorgenSA
Posts: 2467
Joined: Sun Mar 11, 2018 7:17 am
Location: 5 NM NE of EDXF

Re: RX590 repeatedly hanging

Postby JorgenSA » Sun Jul 12, 2020 2:38 pm

Ken,

This should be fixed when you update your Windows 10 to v. 2004, and also update your graphics card drivers.

Jorgen
System: i7-7700K @ 4.66 GHz, ASUS Z170-A motherboard, 16 GB 3200 MHz DDR4 RAM, nVidia GTX 960 w/ 4 GB DDR5 VRAM, Windows 10 Home.

All views and opinions expressed here are entirely my own. I am not a Lockheed-Martin employee.

Kendo
Posts: 13
Joined: Fri Apr 10, 2020 2:12 pm

Re: RX590 repeatedly hanging

Postby Kendo » Sun Jul 12, 2020 2:43 pm

Thanks Jorgen, the Win 10 2004 update isn't available for my PC yet so I guess I shall have to stick to sunny weather until then!

Martyson
Posts: 9606
Joined: Sun Mar 25, 2012 11:08 am

Re: RX590 repeatedly hanging

Postby Martyson » Sun Jul 12, 2020 2:45 pm

Ken,

"Prepar3dV causes my RX590 graphics card to hang"

How long does the hang last?

Does the screen and flight actually stop responding during the hang?
Best Regards,
Vaughan Martell (KDTW)

Martyson
Posts: 9606
Joined: Sun Mar 25, 2012 11:08 am

Re: RX590 repeatedly hanging

Postby Martyson » Sun Jul 12, 2020 2:47 pm

Thanks Jorgen, the Win 10 2004 update isn't available for my PC yet so I guess I shall have to stick to sunny weather until then!
Mine just became available recently.

Best to wait (IMO) for Windows to offer the update to you and then do it.
Best Regards,
Vaughan Martell (KDTW)

Kendo
Posts: 13
Joined: Fri Apr 10, 2020 2:12 pm

Re: RX590 repeatedly hanging

Postby Kendo » Sun Jul 12, 2020 2:48 pm

It effectively crashes Prepar3D so the only way to recover is to restart it, or sometimes, reboot the PC.

Martyson
Posts: 9606
Joined: Sun Mar 25, 2012 11:08 am

Re: RX590 repeatedly hanging

Postby Martyson » Sun Jul 12, 2020 2:50 pm

It effectively crashes Prepar3D so the only way to recover is to restart it, or sometimes, reboot the PC.
Ken,

To try to isolate what is causing the CTD
Look in the Windows Event Viewer and get the
Faulting Module Name
example:

Image
Best Regards,
Vaughan Martell (KDTW)

Kendo
Posts: 13
Joined: Fri Apr 10, 2020 2:12 pm

Re: RX590 repeatedly hanging

Postby Kendo » Sun Jul 12, 2020 3:48 pm

From the Application Log I get the Graphics Card crash:

Faulting application name: RadeonSoftware.exe, version: 10.1.2.1808, time stamp: 0x5f0350d4
Faulting module name: ntdll.dll, version: 10.0.18362.815, time stamp: 0xb29ecf52
Exception code: 0xc0000374
Fault offset: 0x00000000000f9229
Faulting process ID: 0x43ec
Faulting application start time: 0x01d6583d207f9199
Faulting application path: C:\Program Files\AMD\CNext\CNext\RadeonSoftware.exe
Faulting module path: C:\windows\SYSTEM32\ntdll.dll
Report ID: 1f0daead-14ad-4f2d-9dd6-f1ba3f441021
Faulting package full name:
Faulting package-relative application ID:

Then after I closed Prepar3D I get:


Log Name: Application
Source: Application Hang
Date: 12/07/2020 15:32:21
Event ID: 1002
Task Category: (101)
Level: Error
Keywords: Classic
User: N/A
Computer: Ethelread
Description:
The program Prepar3D.exe version 5.0.31.35253 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.
Process ID: 3d90
Start Time: 01d65856edec3394
Termination Time: 38
Application Path: C:\Program Files\Lockheed Martin\Prepar3D v5\Prepar3D.exe
Report Id: e6ad9d32-aa9c-480a-8a00-62c8e335f364
Faulting package full name:
Faulting package-relative application ID:
Hang type: Unknown

Martyson
Posts: 9606
Joined: Sun Mar 25, 2012 11:08 am

Re: RX590 repeatedly hanging

Postby Martyson » Sun Jul 12, 2020 4:00 pm

Ken,

Faulting application path: C:\Program Files\AMD\CNext\CNext\RadeonSoftware.exe

Faulting module name: ntdll.dll

Have a quick read/look:
https://community.amd.com/thread/249261
Best Regards,
Vaughan Martell (KDTW)

Kendo
Posts: 13
Joined: Fri Apr 10, 2020 2:12 pm

Re: RX590 repeatedly hanging

Postby Kendo » Sun Jul 12, 2020 4:11 pm

Thanks for the pointer but I am unable to alter the Hardware Acceleration on my PC. There isn't a Troubleshooting tab in the Display - Advanced Settings. I'm on a later version of the driver (20.71) than mentioned in the post.

Martyson
Posts: 9606
Joined: Sun Mar 25, 2012 11:08 am

Re: RX590 repeatedly hanging

Postby Martyson » Sun Jul 12, 2020 4:21 pm

Thanks for the pointer but I am unable to alter the Hardware Acceleration on my PC. There isn't a Troubleshooting tab in the Display - Advanced Settings. I'm on a later version of the driver (20.71) than mentioned in the post.
Ken,

Just to verify:
Did you also scroll down that link to read the several users comments ?
Best Regards,
Vaughan Martell (KDTW)

Kendo
Posts: 13
Joined: Fri Apr 10, 2020 2:12 pm

Re: RX590 repeatedly hanging

Postby Kendo » Sun Jul 12, 2020 5:34 pm

I confess I hadn't seen the comments. Used the AMD tool to uninstall the drivers and reverted to the AMD recommended version of 20.4.2.

No difference. I have flagged it separately to AMD and will see if there is a response.

For what it's worth in AMD I have selected that standard 'Gaming' profile

Opinions folks - is XPlane more stable? I'll wait for Win 10 2004 but am considering jumping ship if that doesn't improve things - or Lockheed Martin don't acknowledge this as a bug on their backlog to fix. But in the meantime thanks for all the help!

JorgenSA
Posts: 2467
Joined: Sun Mar 11, 2018 7:17 am
Location: 5 NM NE of EDXF

Re: RX590 repeatedly hanging

Postby JorgenSA » Sun Jul 12, 2020 6:31 pm

The bug here is DX12, to be taken care of by Microsoft, v. 2004 is part of that.

Jorgen
System: i7-7700K @ 4.66 GHz, ASUS Z170-A motherboard, 16 GB 3200 MHz DDR4 RAM, nVidia GTX 960 w/ 4 GB DDR5 VRAM, Windows 10 Home.

All views and opinions expressed here are entirely my own. I am not a Lockheed-Martin employee.

Kendo
Posts: 13
Joined: Fri Apr 10, 2020 2:12 pm

Re: RX590 repeatedly hanging

Postby Kendo » Sun Jul 12, 2020 6:49 pm

Aaaahhhhhh! Well I shall wait with baited breath. Thanks!

Martyson
Posts: 9606
Joined: Sun Mar 25, 2012 11:08 am

Re: RX590 repeatedly hanging

Postby Martyson » Sun Jul 12, 2020 7:52 pm

The bug here is DX12, to be taken care of by Microsoft, v. 2004 is part of that.

Jorgen
Do you have the link to that information from Microsoft?

Ops post:
"Prepar3dV causes my RX590 graphics card to hang when selecting poor weather conditions such as heavy rain or snow. Running latest available versions:"
Best Regards,
Vaughan Martell (KDTW)


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