P3Dv4 shuts down while flying

Any issues, problems or troubleshooting topics related to computer hardware and the Prepar3D client application
THECHIEF
Posts: 6
Joined: Wed Jun 03, 2020 5:29 pm

P3Dv4 shuts down while flying

Postby THECHIEF » Wed Jun 03, 2020 5:34 pm

Dear members,

I recently bought a new PC for the upcoming FS2020. I installed my P3Dv4 on it, just for the time being. But I got a problem which comes back so now and then. When I fly certain routes, fe: Detroit - Chicago, the sim turns itself automatically off and brings me back to my desktop. When i'm flying Amsterdam - Düsseldorf, nothing happens and it is all fine during the flight. So P3Dv4 shuts itself down so now and then, which is really annoying. I really don't know what the problem here is and what to do...
After one of the shutdowns of the sim, I checked the Event viewer. I came accross two errors:

1st one, time: 13:51:11
Application: Prepar3D.exe
Framework-versie: v4.0.30319
Description: the proces was terminated due to an unhandled exception.
Exception information: exceptioncode c0000005, exceptionadress 00007FFC767B30DF

2nd one, time: 13:51:12
Faulting application name: Prepar3D.exe, versie: 4.5.14.34698, time stamp: 0x5e94b5c2
Faulting module name: terrain.dll, versie: 4.5.14.34698, time stamp: 0x5e94b52d
Exception code: 0xc0000005
Fault offset: 0x00000000000e30df
Faulting proces ID: 0x1718
Faulting start time: 0x01d6380526b8c377
Faulting application path: C:\Program Files\Lockheed Martin\Prepar3D v4\Prepar3D.exe
Faulting module path: C:\Program Files\Lockheed Martin\Prepar3D v4\terrain.dll
Rapport-id: 03468cb8-710e-4a23-916f-0bd4326393f7

I leave my PC specifications and my P3Dv4 addons below, so you know what I'm running.
PC Specifications:
GPU: Intel Core i7 9700K
CPU: NVIDIA GeForce RTX 2080 Super
Cooler: 4x BeQuiet 120mm Pure wings 2 fans
RAM: DDR4 32gb
SSD: 1tb
P3Dv4 addons:
- PMDG 737 ngx
- QualityWings 787
- FlyTampa Amsterdam
- LatinVFR Fort Lauderdale, Key West
- JustSim Düsseldorf, Palma de Mallorca, Barcelona
- Digital Design Tenerife-South
- Drzewiecki Design Chicago (KORD) airport

I hope some of you can help me out with this! I would really appreciate your replies!

Thanks in advance!

Chief

JorgenSA
Posts: 2245
Joined: Sun Mar 11, 2018 7:17 am
Location: 5 NM NE of EDXF

Re: P3Dv4 shuts down while flying

Postby JorgenSA » Wed Jun 03, 2020 6:23 pm

Google this string:

terrain.dll error

and you will find several threads discussing this error.

Jorgen
System: i7-7700K @ 4.66 GHz, ASUS Z170-A motherboard, 16 GB 3200 MHz DDR4 RAM, nVidia GTX 960 w/ 4 GB DDR5 VRAM, Windows 10 Home.

All views and opinions expressed here are entirely my own. I am not a Lockheed-Martin employee.

THECHIEF
Posts: 6
Joined: Wed Jun 03, 2020 5:29 pm

Re: P3Dv4 shuts down while flying

Postby THECHIEF » Thu Jun 04, 2020 2:55 pm

Thx for your reply! I appreciate it!

I did some research, but didn't find a good explanation of how I need to fix it...

Could someone give me a step by step procedure of how I need to solve the problem?
I would incredibly appreciate that!

Thanks a lot!

Chief

superzelle4
Posts: 9
Joined: Thu May 07, 2020 5:12 pm

Re: P3Dv4 shuts down while flying

Postby superzelle4 » Fri Jun 05, 2020 8:36 am

Hey, i had this problem too the last month. Almost every third flight has crashed with terrain DLL. For me it fixed with a more stable overcloack. My core voltage was to low. Now with a stable oc I don't get this error anymore. I tried to go back to my old oc settings with lower voltage and then it crashed again. So for me that was the problem. Do you overcloack your cpu?

THECHIEF
Posts: 6
Joined: Wed Jun 03, 2020 5:29 pm

Re: P3Dv4 shuts down while flying

Postby THECHIEF » Fri Jun 05, 2020 2:00 pm

Hey, i had this problem too the last month. Almost every third flight has crashed with terrain DLL. For me it fixed with a more stable overcloack. My core voltage was to low. Now with a stable oc I don't get this error anymore. I tried to go back to my old oc settings with lower voltage and then it crashed again. So for me that was the problem. Do you overcloack your cpu?
Thanks for your reply! I did not overclock my PC. I just have the standard Intel i7 9700K..

Chief

superzelle4
Posts: 9
Joined: Thu May 07, 2020 5:12 pm

Re: P3Dv4 shuts down while flying

Postby superzelle4 » Mon Jun 08, 2020 9:20 am

hmm seems that that error terrain dll can have multiply causes. I would recommend to try first reduced the autogen and the mesh resolution and try if that helps. Also try ti reinstall orbx and check if your frameworks are all installed correctly and if that not work try to reinstall p3dv4.

Martyson
Posts: 9324
Joined: Sun Mar 25, 2012 11:08 am

Re: P3Dv4 shuts down while flying

Postby Martyson » Mon Jun 08, 2020 5:59 pm

@thechief,
"I recently bought a new PC for the upcoming FS2020. I installed my P3Dv4 on it, just for the time being. But I got a problem which comes back so now and then. When I fly certain routes, fe: Detroit - Chicago, the sim turns itself automatically off and brings me back to my desktop."

Is your new PC a store bought name brand?

Did your old PC have this problem?
Best Regards,
Vaughan Martell (KDTW)

THECHIEF
Posts: 6
Joined: Wed Jun 03, 2020 5:29 pm

Re: P3Dv4 shuts down while flying

Postby THECHIEF » Tue Jun 09, 2020 4:19 pm

@thechief,
"I recently bought a new PC for the upcoming FS2020. I installed my P3Dv4 on it, just for the time being. But I got a problem which comes back so now and then. When I fly certain routes, fe: Detroit - Chicago, the sim turns itself automatically off and brings me back to my desktop."

Is your new PC a store bought name brand?

Did your old PC have this problem?

Hello Martyson! Nope, my is PC not from a specific brand, I customized it at a shop.
My old PC was much worser than my new one..

Martyson
Posts: 9324
Joined: Sun Mar 25, 2012 11:08 am

Re: P3Dv4 shuts down while flying

Postby Martyson » Tue Jun 09, 2020 5:46 pm

@thechief,
"I recently bought a new PC for the upcoming FS2020. I installed my P3Dv4 on it, just for the time being. But I got a problem which comes back so now and then. When I fly certain routes, fe: Detroit - Chicago, the sim turns itself automatically off and brings me back to my desktop."

Is your new PC a store bought name brand?

Did your old PC have this problem?

Hello Martyson! Nope, my is PC not from a specific brand, I customized it at a shop.
My old PC was much worser than my new one..
Is the shop built PC still on warranty?
Last edited by Martyson on Tue Jun 09, 2020 5:50 pm, edited 1 time in total.
Best Regards,
Vaughan Martell (KDTW)

Martyson
Posts: 9324
Joined: Sun Mar 25, 2012 11:08 am

Re: P3Dv4 shuts down while flying

Postby Martyson » Tue Jun 09, 2020 5:48 pm

@ TheChief,

You mentioned:
"Hello Martyson! Nope, my is PC not from a specific brand, I customized it at a shop.
My old PC was much worser than my new one.."

You posted in the P3D forum Hardware area.

So, based on the intermittent problem you reported, I suspected a user built (shop built in your case) or upgrade of an older PC.

Have you consulted with the shop about your intermittent problem?
Best Regards,
Vaughan Martell (KDTW)

THECHIEF
Posts: 6
Joined: Wed Jun 03, 2020 5:29 pm

Re: P3Dv4 shuts down while flying

Postby THECHIEF » Wed Jun 10, 2020 9:35 am

@ TheChief,

You mentioned:
"Hello Martyson! Nope, my is PC not from a specific brand, I customized it at a shop.
My old PC was much worser than my new one.."

You posted in the P3D forum Hardware area.

So, based on the intermittent problem you reported, I suspected a user built (shop built in your case) or upgrade of an older PC.

Have you consulted with the shop about your intermittent problem?
Not yet, but to be honest, I don't think it's a hardware problem. I've seen many of the flight simmers had this problem.

Martyson
Posts: 9324
Joined: Sun Mar 25, 2012 11:08 am

Re: P3Dv4 shuts down while flying

Postby Martyson » Wed Jun 10, 2020 9:41 am

Your old PC had the problems.
And now your new shop built PC has the problems?

Was the shop built PC an upgrade using your old PC?
Best Regards,
Vaughan Martell (KDTW)

THECHIEF
Posts: 6
Joined: Wed Jun 03, 2020 5:29 pm

Re: P3Dv4 shuts down while flying

Postby THECHIEF » Wed Jun 10, 2020 11:39 am

Your old PC had the problems.
And now your new shop built PC has the problems?

Was the shop built PC an upgrade using your old PC?
My old PC couldn't handle the flight sim, cause it wasn't the right spec.
But the new one does and works perfect. But as mentioned above, I have the 'terrain' error that causes (I think) the CTD's.
So I'm almost 100% sure that's the problem! I don't think it has to do with my PC specifications or something. It's just the error of the sim.. Thanks for your quick reply btw!

Martyson
Posts: 9324
Joined: Sun Mar 25, 2012 11:08 am

Re: P3Dv4 shuts down while flying

Postby Martyson » Wed Jun 10, 2020 3:54 pm

Your old PC had the problems.
And now your new shop built PC has the problems?

Was the shop built PC an upgrade using your old PC?
My old PC couldn't handle the flight sim, cause it wasn't the right spec.
But the new one does and works perfect. But as mentioned above, I have the 'terrain' error that causes (I think) the CTD's.
So I'm almost 100% sure that's the problem! I don't think it has to do with my PC specifications or something. It's just the error of the sim.. Thanks for your quick reply btw!
You could run through all the General Debugging Steps :
https://www.prepar3d.com/forum/viewtopi ... 2&t=123246
Best Regards,
Vaughan Martell (KDTW)


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