P3Dv5 Crashing

Any issues, problems or troubleshooting topics related to computer hardware and the Prepar3D client application
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Martyson
Posts: 10594
Joined: Sun Mar 25, 2012 11:08 am

Re: P3Dv5 Crashing

Postby Martyson » Sun Aug 30, 2020 2:40 pm

I'm flying a free b737, because I built a 737 cockpit, so I need a model of that plane, it worked perfectly on p3dv4

Thanks
@franciscosilvabar,

That is important information that was not mentioned in your first post.

You could review / run through all the General Debugging Steps :
https://www.prepar3d.com/forum/viewtopi ... 2&t=123246

If P3D does not work on your setup:
P3D return policy 14 day money back guarantee:
https://www.prepar3d.com/support/refundpolicy/
Best Regards,
Vaughan Martell (KDTW)

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Puukka
Posts: 16
Joined: Mon Sep 14, 2020 5:58 am
Location: Krems an der Donau/Austria

Re: P3Dv5 Crashing

Postby Puukka » Sat Oct 03, 2020 9:21 pm

My solution for all GPU errors and flickering simconnect menu was:

Open NVIDIA Control Panel. Click on 3D Settings → Manage 3D settings. Scroll down to the bottom of the list and locate the Threaded Optimization. Change the value to Off.

Hope that helps

Kind regards from Austria
Herbert
Herbert Puukka IVAO AUA157 SAS157

Prepar3D v5.1, Active Sky, PRO-ATC/X, Navigraph

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Martyson
Posts: 10594
Joined: Sun Mar 25, 2012 11:08 am

Re: P3Dv5 Crashing

Postby Martyson » Sun Oct 04, 2020 4:09 am

@ Puukka ,

What was the original (bad) setting?

Mine is Auto, no problems.
Best Regards,
Vaughan Martell (KDTW)

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Puukka
Posts: 16
Joined: Mon Sep 14, 2020 5:58 am
Location: Krems an der Donau/Austria

Re: P3Dv5 Crashing

Postby Puukka » Sun Oct 04, 2020 6:28 am

Herbert Puukka IVAO AUA157 SAS157

Prepar3D v5.1, Active Sky, PRO-ATC/X, Navigraph

dexspeed
Posts: 3
Joined: Mon Nov 23, 2020 4:43 pm

Re: P3Dv5 Crashing

Postby dexspeed » Mon Nov 23, 2020 4:52 pm

hello.
i get DIGI_ERROR_ACCES_DENIED message and my gtx1080ti stop working when i try to undock window and try to move it to second display. with p3d 4.5 it works always

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Martyson
Posts: 10594
Joined: Sun Mar 25, 2012 11:08 am

Re: P3Dv5 Crashing

Postby Martyson » Mon Nov 23, 2020 10:11 pm

hello.
i get DIGI_ERROR_ACCES_DENIED message and my gtx1080ti stop working when i try to undock window and try to move it to second display. with p3d 4.5 it works always
@ dexspeed ,

How many displays and tablets in your setup?

Windowed or Full screen mode?

Which window did you undock?

Just to verify:
To try to isolate what is causing the CTD
Look in the Windows Event Viewer and get the
Faulting Module Name
example:
Image
Best Regards,
Vaughan Martell (KDTW)

dexspeed
Posts: 3
Joined: Mon Nov 23, 2020 4:43 pm

Re: P3Dv5 Crashing

Postby dexspeed » Tue Nov 24, 2020 5:55 pm

hello.
I have two displays main display is 2560X1440 and second is 1920X1080. i try Windowed and Full screen mode and with and without autofill option. I open new view-> cockpit-> on-board: view opens but when i clik undock view it crash. with P3D v4.5 on same day no issues never. Windows Event Viewer give this:

- System

- Provider

[ Name] Windows Error Reporting

- EventID 1001

[ Qualifiers] 0

Level 4

Task 0

Keywords 0x80000000000000

- TimeCreated

[ SystemTime] 2020-11-24T17:23:23.175161300Z

EventRecordID 9496

Channel Application

Computer DESKTOP-QNO5FH1

Security


- EventData

1365673911459486320
5
D3DDRED2
Not available
0
VEN_10DE
27.21.14.5730
0x887A0006
7
Prepar3D.exe
5.1.12.26829




\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERE7A9.tmp.WERInternalMetadata.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERE7BA.tmp.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERE7B8.tmp.csv \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERE7D8.tmp.txt
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\NonCritical_VEN_10DE_5457e14157b6458ffbd092d2b08b845ef09b8777_00000000_73c0c9df-e8b3-4a60-8903-eb21a4039706

0
73c0c9df-e8b3-4a60-8903-eb21a4039706
268435456
2d244d345e2046c082f3d92fd38f9a70
0


thanks for your help!

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Martyson
Posts: 10594
Joined: Sun Mar 25, 2012 11:08 am

Re: P3Dv5 Crashing

Postby Martyson » Tue Nov 24, 2020 9:11 pm

@ dexspeed ,

Can you do a screenshot of your error like I posted?
Best Regards,
Vaughan Martell (KDTW)

dexspeed
Posts: 3
Joined: Mon Nov 23, 2020 4:43 pm

Re: P3Dv5 Crashing

Postby dexspeed » Wed Nov 25, 2020 5:54 pm

Hello.
Problem solved. It is MSI Afterburner what causes a crash.
now i tried without it being on and now everything is good. Thanks for you help!

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Martyson
Posts: 10594
Joined: Sun Mar 25, 2012 11:08 am

Re: P3Dv5 Crashing

Postby Martyson » Wed Nov 25, 2020 6:25 pm

Hello.
Problem solved. It is MSI Afterburner what causes a crash.
now i tried without it being on and now everything is good. Thanks for you help!
@ dexspeed ,

You are welcome.

Riva Tuner Statistics Server / RTSS / MSI Afterburner / overclocking , known to cause problems.

Best to test without Add-ons / other programs.


Glad to hear your problem is resolved.
Best Regards,
Vaughan Martell (KDTW)


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