Academic Licence Re-Activation

Other problems or issues not covered by other troubleshooting topics.
ColinT46
Posts: 3
Joined: Sat Mar 31, 2012 1:10 pm

Postby ColinT46 » Wed Apr 11, 2012 6:09 am

Invoice number #2004491

Customer ID 1007576





I had occasion to format my Hard Drive and I find that after attempting to re-install Prepar3d I have a message saying

my activation in invalid.

I understand from another forum that I may have to request re-activation and this process is not automated.

I have not yet uninstalled the failed attempt but still have the original download files.



Can you please clarify my situation and also note that I completed a contact form on 7th April which has seen no reply.



ColinT46

Legacy Support
Posts: 474
Joined: Mon Aug 16, 2010 7:22 pm

Postby Legacy Support » Wed Apr 11, 2012 8:58 am

Hi Colin,



Please send all licensing enquiries to licensing@prepar3d.com also read here for info: http://www.prepar3d.com/forum-5/?mingleforumaction=viewtopic&t=233



Thanks!



John




ColinT46
Posts: 3
Joined: Sat Mar 31, 2012 1:10 pm

Postby ColinT46 » Wed Apr 11, 2012 9:40 am

John,

Thanks for your response.





Colin.


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