I just completed a fresh reinstall of the latest version. I have not installed a single add on and I’ve taken steps to delete anything relevant to previous add ons that were installed. With a default aircraft loaded, at a default airport, I am seeing the sim freeze moments into the flight. I can get the sim to crash on command when pressing the [ key to open a secondary view. I also have noticed that the sim stutters when opening the ATC menu.
No error reports are generated when P3D freezes either.
Any help would be greatly appreciated.
P3D 5.2 HF freezing almost immediately with default aircraft
Re: P3D 5.2 HF freezing almost immediately with default aircraft
@ Jconrck ,
Did you have a previous P3D product version number? installed?
What are your system specs?
The P3D system requirements are here for your review:
https://www.prepar3d.com/system-requirements/
Did you have a previous P3D product version number? installed?
What are your system specs?
The P3D system requirements are here for your review:
https://www.prepar3d.com/system-requirements/
Best Regards,
Vaughan Martell PP-ASEL (KDTW)
Vaughan Martell PP-ASEL (KDTW)
Re: P3D 5.2 HF freezing almost immediately with default aircraft
Hello,
I was previously on version 4.5 (I believe) worked flawlessly for over a year. Upgraded to version 5.2 within the last month.
Specs are as follows:
i7 9700 KF, 32 GB RAM, RTX 2070, and a 500 GB SSD
I was previously on version 4.5 (I believe) worked flawlessly for over a year. Upgraded to version 5.2 within the last month.
Specs are as follows:
i7 9700 KF, 32 GB RAM, RTX 2070, and a 500 GB SSD
Re: P3D 5.2 HF freezing almost immediately with default aircraft
@ Jconrck ,
The general debugging steps are here:
https://www.prepar3d.com/forum/viewtopi ... 2&t=123246
Best Regards,
Vaughan Martell PP-ASEL (KDTW)
Vaughan Martell PP-ASEL (KDTW)
Re: P3D 5.2 HF freezing almost immediately with default aircraft
I previously reviewed the debugging steps. Unfortunately non of the recommended actions seemed to resolve this issue.
I did find an error report from the last time I attempted to use the sim.
Source
Prepar3D exe
Summary
Stopped responding and was closed
Date
7/4/2021 5:22 PM
Status
Report sent
Description
A problem caused this program to stop interacting with Windows.
Faulting Application Path: C:\Program Files\Lockheed Martin\Prepar3D v5\Prepar3D.exe
Problem signature
Problem Event Name: AppHangB1
Application Name: Prepar3D.exe
Application Version: 5.2.22.27615
Application Timestamp: 60db69bf
Hang Signature: febc
Hang Type: 67247104
OS Version: 10.0.19041.2.0.0.256.48
Locale ID: 1033
Additional Hang Signature 1: febc87d67bc3c48ed954cbddb2529c65
Additional Hang Signature 2: 0122
Additional Hang Signature 3: 012269fb0eaccf0181475ee68b1e8523
Additional Hang Signature 4: febc
Additional Hang Signature 5: febc87d67bc3c48ed954cbddb2529c65
Additional Hang Signature 6: 0122
Additional Hang Signature 7: 012269fb0eaccf0181475ee68b1e8523
Extra information about the problem
Bucket ID: 882a68ef82673ae0857cd5c174aa010c (1548347398771310860)
I did find an error report from the last time I attempted to use the sim.
Source
Prepar3D exe
Summary
Stopped responding and was closed
Date
7/4/2021 5:22 PM
Status
Report sent
Description
A problem caused this program to stop interacting with Windows.
Faulting Application Path: C:\Program Files\Lockheed Martin\Prepar3D v5\Prepar3D.exe
Problem signature
Problem Event Name: AppHangB1
Application Name: Prepar3D.exe
Application Version: 5.2.22.27615
Application Timestamp: 60db69bf
Hang Signature: febc
Hang Type: 67247104
OS Version: 10.0.19041.2.0.0.256.48
Locale ID: 1033
Additional Hang Signature 1: febc87d67bc3c48ed954cbddb2529c65
Additional Hang Signature 2: 0122
Additional Hang Signature 3: 012269fb0eaccf0181475ee68b1e8523
Additional Hang Signature 4: febc
Additional Hang Signature 5: febc87d67bc3c48ed954cbddb2529c65
Additional Hang Signature 6: 0122
Additional Hang Signature 7: 012269fb0eaccf0181475ee68b1e8523
Extra information about the problem
Bucket ID: 882a68ef82673ae0857cd5c174aa010c (1548347398771310860)
Re: P3D 5.2 HF freezing almost immediately with default aircraft
@ Jconrck ,
Checksum , verify it:
Downloading Problems. Confirming the MD5 Checksum (by poppet)
https://www.prepar3d.com/forum/viewtopi ... 3&t=126465
Uninstalling/Deactivating Prepar3D:
https://www.prepar3d.com/forum/viewtopi ... 2&t=125187
Downloading and Installing Prepar3D:
https://www.prepar3d.com/forum/viewtopi ... 2&t=120676
Checksum , verify it:
Downloading Problems. Confirming the MD5 Checksum (by poppet)
https://www.prepar3d.com/forum/viewtopi ... 3&t=126465
Uninstalling/Deactivating Prepar3D:
https://www.prepar3d.com/forum/viewtopi ... 2&t=125187
Downloading and Installing Prepar3D:
https://www.prepar3d.com/forum/viewtopi ... 2&t=120676
Best Regards,
Vaughan Martell PP-ASEL (KDTW)
Vaughan Martell PP-ASEL (KDTW)
Re: P3D 5.2 HF freezing almost immediately with default aircraft
I uninstalled P3D following the included guide. I proceeded to re-download and verify the MD5 checksum. The values matched. Finally I followed the installation guide.
I’m not able to get the sim to crash when bringing up the secondary view via the [ key, but I’m still experiencing stuttering with that as well as calling up 2d panels or the ATC panel. Is this common?
I’m not able to get the sim to crash when bringing up the secondary view via the [ key, but I’m still experiencing stuttering with that as well as calling up 2d panels or the ATC panel. Is this common?
Re: P3D 5.2 HF freezing almost immediately with default aircraft
@ Jconrck ,
Best to start a new topic if you have any problem with your new P3D install.
Glad to hear your original problem (freezing) is resolved.
Best to start a new topic if you have any problem with your new P3D install.
Glad to hear your original problem (freezing) is resolved.
Best Regards,
Vaughan Martell PP-ASEL (KDTW)
Vaughan Martell PP-ASEL (KDTW)
Re: P3D 5.2 HF freezing almost immediately with default aircraft
Unfortunately, this issue was not resolved with a fresh installation. It was just harder to reproduce on demand. After taking the weekend to reinstall add on's, I have run into the same issue once again. At different airports with different developers planes, and even in default aircraft at default airports. I am really not sure what I can do at this point, the sim is entirely unusable on my machine.
Error included below:
Source
Prepar3D exe
Summary
Stopped responding and was closed
Date
8/8/2021 3:49 PM
Status
Report sent
Description
A problem caused this program to stop interacting with Windows.
Faulting Application Path: C:\Program Files\Lockheed Martin\Prepar3D v5\Prepar3D.exe
Problem signature
Problem Event Name: AppHangB1
Application Name: Prepar3D.exe
Application Version: 5.2.22.27615
Application Timestamp: 60db69bf
Hang Signature: 5137
Hang Type: 134217728
OS Version: 10.0.19041.2.0.0.256.48
Locale ID: 1033
Additional Hang Signature 1: 5137946988cd0bcfe43391be35261551
Additional Hang Signature 2: a1e2
Additional Hang Signature 3: a1e2fb42d7706920c4286df2bd59c52d
Additional Hang Signature 4: 5137
Additional Hang Signature 5: 5137946988cd0bcfe43391be35261551
Additional Hang Signature 6: a1e2
Additional Hang Signature 7: a1e2fb42d7706920c4286df2bd59c52d
Extra information about the problem
Bucket ID: c2a74af17a80ef5a1bca4f30909999df (2002500054322616799)
Error included below:
Source
Prepar3D exe
Summary
Stopped responding and was closed
Date
8/8/2021 3:49 PM
Status
Report sent
Description
A problem caused this program to stop interacting with Windows.
Faulting Application Path: C:\Program Files\Lockheed Martin\Prepar3D v5\Prepar3D.exe
Problem signature
Problem Event Name: AppHangB1
Application Name: Prepar3D.exe
Application Version: 5.2.22.27615
Application Timestamp: 60db69bf
Hang Signature: 5137
Hang Type: 134217728
OS Version: 10.0.19041.2.0.0.256.48
Locale ID: 1033
Additional Hang Signature 1: 5137946988cd0bcfe43391be35261551
Additional Hang Signature 2: a1e2
Additional Hang Signature 3: a1e2fb42d7706920c4286df2bd59c52d
Additional Hang Signature 4: 5137
Additional Hang Signature 5: 5137946988cd0bcfe43391be35261551
Additional Hang Signature 6: a1e2
Additional Hang Signature 7: a1e2fb42d7706920c4286df2bd59c52d
Extra information about the problem
Bucket ID: c2a74af17a80ef5a1bca4f30909999df (2002500054322616799)
Re: P3D 5.2 HF freezing almost immediately with default aircraft
@ Jconrck,
Why did you install here : C:\Program Files ?
Event Viewer :
To try to isolate what is causing the CTD
Look in the Windows Event Viewer and get the
Faulting Module Name
example:
Why did you install here : C:\Program Files ?
Event Viewer :
To try to isolate what is causing the CTD
Look in the Windows Event Viewer and get the
Faulting Module Name
example:
Best Regards,
Vaughan Martell PP-ASEL (KDTW)
Vaughan Martell PP-ASEL (KDTW)
Re: P3D 5.2 HF freezing almost immediately with default aircraft
I believe that is what the installer defaulted to but I could be wrong.
Event Viewer came up with the following:
The program Prepar3D.exe version 5.2.22.27615 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.
Process ID: 3f0
Start Time: 01d78c907c6f9bfa
Termination Time: 44
Application Path: C:\Program Files\Lockheed Martin\Prepar3D v5\Prepar3D.exe
Report Id: 882ee702-a13e-48f0-b31b-67618132498b
Faulting package full name:
Faulting package-relative application ID:
Hang type: Unknown
On a side note, the crashing appears to be caused by the primary info text group being unchecked. That is to say that if I choose to disable the entire group of text from displaying, when pressing the [ key to open another view, the sim crashes. When I turned on display primary info text, the [ key opens the pop up and the sim does not crash. Is this a known issue?
Event Viewer came up with the following:
The program Prepar3D.exe version 5.2.22.27615 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.
Process ID: 3f0
Start Time: 01d78c907c6f9bfa
Termination Time: 44
Application Path: C:\Program Files\Lockheed Martin\Prepar3D v5\Prepar3D.exe
Report Id: 882ee702-a13e-48f0-b31b-67618132498b
Faulting package full name:
Faulting package-relative application ID:
Hang type: Unknown
On a side note, the crashing appears to be caused by the primary info text group being unchecked. That is to say that if I choose to disable the entire group of text from displaying, when pressing the [ key to open another view, the sim crashes. When I turned on display primary info text, the [ key opens the pop up and the sim does not crash. Is this a known issue?
Re: P3D 5.2 HF freezing almost immediately with default aircraft
@ Jconrck,
Your OS version:
OS Version: 10.0.19041.2.0.0.256.48
My OS version:
Windows 10 Home
21H1
6/19/2020
190.43.1151
Windows Feature Experience Pack 120.2212.3530.0
Why did you install here : C:\Program Files ?
Your OS version:
OS Version: 10.0.19041.2.0.0.256.48
My OS version:
Windows 10 Home
21H1
6/19/2020
190.43.1151
Windows Feature Experience Pack 120.2212.3530.0
Why did you install here : C:\Program Files ?
Best Regards,
Vaughan Martell PP-ASEL (KDTW)
Vaughan Martell PP-ASEL (KDTW)
Re: P3D 5.2 HF freezing almost immediately with default aircraft
Are you asking me to confirm what version I have or that mine is out of date?
Windows 10 Pro
Version 2004
3/10/2021
19041.1083
Windows Feature Experience Pack 120.2212.3530.0
Windows 10 Pro
Version 2004
3/10/2021
19041.1083
Windows Feature Experience Pack 120.2212.3530.0
Re: P3D 5.2 HF freezing almost immediately with default aircraft
@ Jconrck,
You need to Update WIN10 Pro
I would need to check on it ?
I checked and I have the newest version.
Last edited by Martyson on Sun Aug 08, 2021 8:51 pm, edited 4 times in total.
Best Regards,
Vaughan Martell PP-ASEL (KDTW)
Vaughan Martell PP-ASEL (KDTW)
Re: P3D 5.2 HF freezing almost immediately with default aircraft
Will look into that.
As for why it is installed in C:Program Files, I believe that is what the installer defaulted to. Again, I could be wrong. All previous versions of P3D installed there with no issues. I am assuming that this is not recommended?
As for why it is installed in C:Program Files, I believe that is what the installer defaulted to. Again, I could be wrong. All previous versions of P3D installed there with no issues. I am assuming that this is not recommended?
