P3D 4.5 crashes to Win 7 reboot

Other problems or issues not covered by other troubleshooting topics.
freded
Posts: 68
Joined: Sat Nov 24, 2012 10:39 pm
Location: Vancouver Island, Canada

P3D 4.5 crashes to Win 7 reboot

Postby freded » Tue Mar 24, 2020 11:55 am

When I try to run P3d 4.5, with the default scenario and aircraft, it opens for a very brief time (less than 1 second) and then crashes and reboots Win 7.This has happened every time, in spite of uninstalling/reinstalling P3D more times than I can remember, except a couple of times when the scenario and aircraft do load but there is virtually no scenery and all the instruments on the panel are blank.

The aircraft can be made to fly but is uncontrollable and soon crashes to the ground.

I have been struggling with this problem for many weeks and have posted about it before without getting replies that have been helpful. Up until December P3D was operating perfectly normally.

Any suggestions would be much appreciated, as I am nearly at the point of abandoning P3D altogether!
Regards,
Mark

JorgenSA
Posts: 1372
Joined: Sun Mar 11, 2018 7:17 am
Location: 5 NM NE of EDXF

Re: P3D 4.5 crashes to Win 7 reboot

Postby JorgenSA » Tue Mar 24, 2020 12:59 pm

Note the time of when a crash happens.

Then, after rebooting, go to Event Viewer (right-click on the Windows icon, select Event Viewer), go to Windows Logs and then Applications, scroll down to the time where the crash happened and find that cases where Prepar3D appears.

What is the "failing module"?

Jorgen
System: i7-7700K @ 4.66 GHz, ASUS Z170-A motherboard, 16 GB of 2133 MHz DDR4 RAM, nVidia GTX 960 graphics w/ 4 GB DDR5 VRAM, Thrustmaster HOTAS-X, Windows 10 Home

Martyson
Posts: 8313
Joined: Sun Mar 25, 2012 11:08 am

Re: P3D 4.5 crashes to Win 7 reboot

Postby Martyson » Tue Mar 24, 2020 1:21 pm

When I try to run P3d 4.5, with the default scenario and aircraft, it opens for a very brief time (less than 1 second) and then crashes and reboots Win 7.This has happened every time, in spite of uninstalling/reinstalling P3D more times than I can remember, except a couple of times when the scenario and aircraft do load but there is virtually no scenery and all the instruments on the panel are blank.

The aircraft can be made to fly but is uncontrollable and soon crashes to the ground.

I have been struggling with this problem for many weeks and have posted about it before without getting replies that have been helpful. Up until December P3D was operating perfectly normally.

Any suggestions would be much appreciated, as I am nearly at the point of abandoning P3D altogether!
Are you using FSX products (like AI) in P3D (as was mentioned in your previous post)?
viewtopic.php?f=6306&t=133567&p=198371#p198371

Which Add-ons, freeware and payware, are you currently using in P3D?

You could run through all the General Debugging Steps :
viewtopic.php?f=6312&t=123246
Best Regards,
Vaughan Martell (KDTW)

freded
Posts: 68
Joined: Sat Nov 24, 2012 10:39 pm
Location: Vancouver Island, Canada

Re: P3D 4.5 crashes to Win 7 reboot

Postby freded » Tue Mar 24, 2020 9:57 pm

Note the time of when a crash happens.

Then, after rebooting, go to Event Viewer (right-click on the Windows icon, select Event Viewer), go to Windows Logs and then Applications, scroll down to the time where the crash happened and find that cases where Prepar3D appears.

What is the "failing module"?

Jorgen
Thanks for your reply Jorgen.

Here is the error message:-

Faulting application name: Prepar3D.exe, version: 4.5.13.32097, time stamp: 0x5d8abf93
Faulting module name: KERNELBASE.dll, version: 6.1.7601.24545, time stamp: 0x5e0eb6bd
Exception code: 0xc0020001
Fault offset: 0x000000000000b87d
Faulting process id: 0xf3c
Faulting application start time: 0x01d6015afee55881
Faulting application path: C:\Flying\Prepar3D 4.5\Prepar3D.exe
Faulting module path: C:\Windows\system32\KERNELBASE.dll
Report Id: 1273fe01-6dc2-11ea-95ea-38d547e2619e

The Failing Module is C:\Windows\system32\KERNELBASE.dll.

What can be done about this?
Regards,
Mark

freded
Posts: 68
Joined: Sat Nov 24, 2012 10:39 pm
Location: Vancouver Island, Canada

Re: P3D 4.5 crashes to Win 7 reboot

Postby freded » Tue Mar 24, 2020 10:46 pm

When I try to run P3d 4.5, with the default scenario and aircraft, it opens for a very brief time (less than 1 second) and then crashes and reboots Win 7.This has happened every time, in spite of uninstalling/reinstalling P3D more times than I can remember, except a couple of times when the scenario and aircraft do load but there is virtually no scenery and all the instruments on the panel are blank.

The aircraft can be made to fly but is uncontrollable and soon crashes to the ground.

I have been struggling with this problem for many weeks and have posted about it before without getting replies that have been helpful. Up until December P3D was operating perfectly normally.

Any suggestions would be much appreciated, as I am nearly at the point of abandoning P3D altogether!
Are you using FSX products (like AI) in P3D (as was mentioned in your previous post)?
viewtopic.php?f=6306&t=133567&p=198371#p198371

Which Add-ons, freeware and payware, are you currently using in P3D?

You could run through all the General Debugging Steps :
viewtopic.php?f=6312&t=123246
Martyson,

Thanks for your reply.

I have just deleted the AI files in ...World\Scenery and restarted P3D.

It started and the instruments were visible on the panel, so I took off, climbed and levelled out. At once P3D crashed and rebooted the PC...

Since this is a 'clean' installation of P3D there are no Add-ons running.
Regards,
Mark

Martyson
Posts: 8313
Joined: Sun Mar 25, 2012 11:08 am

Re: P3D 4.5 crashes to Win 7 reboot

Postby Martyson » Wed Mar 25, 2020 6:27 am

When I try to run P3d 4.5, with the default scenario and aircraft, it opens for a very brief time (less than 1 second) and then crashes and reboots Win 7.This has happened every time, in spite of uninstalling/reinstalling P3D more times than I can remember, except a couple of times when the scenario and aircraft do load but there is virtually no scenery and all the instruments on the panel are blank.

The aircraft can be made to fly but is uncontrollable and soon crashes to the ground.

I have been struggling with this problem for many weeks and have posted about it before without getting replies that have been helpful. Up until December P3D was operating perfectly normally.

Any suggestions would be much appreciated, as I am nearly at the point of abandoning P3D altogether!
Are you using FSX products (like AI) in P3D (as was mentioned in your previous post)?
viewtopic.php?f=6306&t=133567&p=198371#p198371

Which Add-ons, freeware and payware, are you currently using in P3D?

You could run through all the General Debugging Steps :
viewtopic.php?f=6312&t=123246
Martyson,

Thanks for your reply.

I have just deleted the AI files in ...World\Scenery and restarted P3D.

It started and the instruments were visible on the panel, so I took off, climbed and levelled out. At once P3D crashed and rebooted the PC...

Since this is a 'clean' installation of P3D there are no Add-ons running.
Ok,

Now run through all the General Debugging Steps :
viewtopic.php?f=6312&t=123246
Best Regards,
Vaughan Martell (KDTW)

freded
Posts: 68
Joined: Sat Nov 24, 2012 10:39 pm
Location: Vancouver Island, Canada

Re: P3D 4.5 crashes to Win 7 reboot

Postby freded » Wed Mar 25, 2020 9:05 am

Martyson,

I'll try all those debugging steps again.

In Windows Logs, the Failing Module is C:\Windows\system32\KERNELBASE.dll. Does this imply that it is corrupted?
Regards,
Mark

JorgenSA
Posts: 1372
Joined: Sun Mar 11, 2018 7:17 am
Location: 5 NM NE of EDXF

Re: P3D 4.5 crashes to Win 7 reboot

Postby JorgenSA » Wed Mar 25, 2020 1:20 pm

Mark, google this string:

kernelbase.dll error

or

kernelbase.dll error p3d

There will be several possible causes and resolutions.

Jorgen
System: i7-7700K @ 4.66 GHz, ASUS Z170-A motherboard, 16 GB of 2133 MHz DDR4 RAM, nVidia GTX 960 graphics w/ 4 GB DDR5 VRAM, Thrustmaster HOTAS-X, Windows 10 Home


Return to “Other Support Questions”

Who is online

Users browsing this forum: Google [Bot] and 41 guests