P3D crash.

Other problems or issues not covered by other troubleshooting topics.
JonFocus03
Posts: 17
Joined: Sun Feb 22, 2015 4:53 am

P3D crash.

Postby JonFocus03 » Tue Dec 27, 2016 7:49 am

Hello all. Seems I have a confusing error. Maybe yall can help. Here is the Event Viewer information on the d3d11.dll error.

Faulting application name: Prepar3D.exe, version: 3.4.14.18870, time stamp: 0x581239e2
Faulting module name: d3d11.dll, version: 10.0.14393.479, time stamp: 0x58256d47
Exception code: 0xc0000005
Fault offset: 0x00040c49
Faulting process id: 0xc60
Faulting application start time: 0x01d25ff598bd5193
Faulting application path: F:\P3D\P3D Sim\Prepar3D.exe
Faulting module path: C:\Windows\SYSTEM32\d3d11.dll
Report Id: 0743ef83-6077-4274-b51f-40c1711a1bdc
Faulting package full name:
Faulting package-relative application ID

Application: Prepar3D.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: exception code c0000005, exception address 6A390C49

I've been looking around and cant find this .dll fix.
Thank you for the help.

Jon

Adam Breed
Lockheed Martin
Posts: 1385
Joined: Mon Sep 20, 2010 6:17 pm

Re: P3D crash.

Postby Adam Breed » Tue Dec 27, 2016 5:12 pm

Hi Jon,

Could you provide a little more information on how you are getting it to occur?

What steps are you taking to trigger the error?

Do you have any add-ons installed?

Please see the FAQs for some troubleshooting tips (http://www.prepar3d.com/frequently-asked-questions/):

Code: Select all

Prepar3D does not start, instantly shuts down, or does not perform as expected. What is wrong?

Ensure the proper graphics card is set to run Prepar3D. If an onboard video card (Intel HD) is told to run Prepar3D, these issues will likely occur. To correct, use the appropriate video card software to configure the graphic card’s control of Prepar3D. For NVIDIA graphics cards, open the NVIDIA Control Panel, select Manage 3D settings, and set the Preferred graphics processor to High-performance NVIDIA processor. You can also set Prepar3D.exe’s preferred graphics processor directly under the Program Settings tab under Manage 3D settings.

Often you might need to delete the following generated folders/files to have Prepar3D respect your changes. This will result in any add-ons being removed/disabled.
%PROGRAMDATA%\Lockheed Martin\Prepar3D v3
%LOCALAPPDATA%\Lockheed Martin\Prepar3D v3
%APPDATA%\Lockheed Martin\Prepar3D v3

Verify the fix was successful by opening Prepar3D and selecting Options, Settings, and under Full Screen Settings you should see the correct graphics card listed under Display.


Let us know,
Adam
Prepar3D® Engineering Project Manager

Mr Nice
Posts: 9
Joined: Sun Oct 30, 2016 11:07 pm

Re: P3D crash.

Postby Mr Nice » Tue Dec 27, 2016 8:01 pm

It's a DX 11 event so I would think a hardware list should be provided?
Perhaps try to reinstall the latest driver for your GPU?


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