ActiveSky not recognising P3Dv5.2 Location not found.

[ClipperWings]

Hi there,

I've tried to install ActiveSky to the directory and no joy... it's not recognising since the update - what am I doing wrong?

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Thanks!

[Martyson]

@ ClipperWings ,

Not Spam, correct?

What is your P3Dv5.2 version xxxyyy number?

Which Active Sky version did you try to install?

Have you contacted Active Sky support?

Your photos did not show up.

How to Post Screenshots (by Chris Metel):
https://www.prepar3d.com/forum/viewtopi ... 98#p238598

[ClipperWings]

Correct not spam! Let's try a discord link...

Version 5.2.22.276.15

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Yes I have been in contact with the vendor that I bought it through and they suggested me to come to you. The ActiveSky that I'm trying to install is the latest one...

[Martyson]

Correct not spam! Let's try a discord link...

Version 5.2.22.276.15

Photo 1
Photo 2
Photo 3
Photo 4

Yes I have been in contact with the vendor that I bought it through and they suggested me to come to you. The ActiveSky that I'm trying to install is the latest one...

@ ClipperWings ,

Can you verify:

Your version number is :
5.2.22.276.15

Mine is :
5.2.22.27615

[Martyson]

My P3Dv5.2HF1 is here:
D:\Prepar3D v5

Not in Program Files

Where you are also showing ASP3D folder?



My Active Sky is here:
C:\Users\MyName\Documents\Prepar3D v5 Add-ons\ActiveSkyP5

My Active Sky version 7877

[ClipperWings]

Hi @Martyson

Interesting cause my P3Dv5.2HF1 is in my C drive program files... should it not be there?
I assumed to place the AS in the same path so as to link both of them?

About the version I placed a dot by accident. Sorry!

[Martyson]

Hi @Martyson

Interesting cause my P3Dv5.2HF1 is in my C drive program files... should it not be there?
I assumed to place the AS in the same path so as to link both of them?

About the version I placed a dot by accident. Sorry!

@ ClipperWings ,

Did you mention this to Active Sky Support (Ticket or Forum)?
"P3Dv5.2HF1 is in my C drive program files"
"AS in the same path so as to link both of them"

[JorgenSA]

ClipperWings,

You should never, ever install P3D or any add-ons into the default location of C:\Program Files, but instead install P3D to something like C:\P3D, or, if you have more than one drive, to for instance D:\P3D. ActiveSky would then go into C:\ActiveSky or D:\ActiveSky.

The reason for is to get the programs out of the claws of UAC, or User Account Control, which will try its very worst to stop you from doing what you want to do.

Jorgen

[ClipperWings]

Not yet as I bought AS off Aerosoft. They didn't have a way to answer as for them, it's in the right path... next stop the AS forums...

ClipperWings,

You should never, ever install P3D or any add-ons into the default location of C:\Program Files, but instead install P3D to something like C:\P3D, or, if you have more than one drive, to for instance D:\P3D. ActiveSky would then go into C:\ActiveSky or D:\ActiveSky.

The reason for is to get the programs out of the claws of UAC, or User Account Control, which will try its very worst to stop you from doing what you want to do.

Jorgen

Now this is really interesting Jorgen. I didn't think at all about the UAC, or User Account Control... I'm noticing that it really doesn't want you to do what it is you want therefore I will uninstall everything and do just that - I'm hoping it'll fix the issue!

[Martyson]

Hi @Martyson

Interesting cause my P3Dv5.2HF1 is in my C drive program files... should it not be there?
I assumed to place the AS in the same path so as to link both of them?

About the version I placed a dot by accident. Sorry!

@ ClipperWings ,

Did you review how you installed P3D and Active Sky with Active Sky support?
Note: I also asked about this in my previous post?


Just to verify you did not have any problems running P3D from the default location (C drive program files) , correct?
I would not expect any problems running P3D from the default location.

You just had a problem installing Active sky, per your topic title, correct?


Seeing you want to uninstall P3D here are some helpful links:

Checksum , verify it:
Downloading Problems. Confirming the MD5 Checksum (by poppet)
https://www.prepar3d.com/forum/viewtopi ... 3&t=126465

Uninstalling/Deactivating Prepar3D:
https://www.prepar3d.com/forum/viewtopi ... 2&t=125187

Downloading and Installing Prepar3D:
https://www.prepar3d.com/forum/viewtopi ... 2&t=120676

[ClipperWings]

@ Martyson,

Thanks ! Works like a charm now ! Cheers, though I've hit another snag and it's only one particular aircraft. ucrtbase.dll error! The rest remains okay...

Faulting application name: Prepar3D.exe, version: 5.2.22.27615, time stamp: 0x60db69bf
Faulting module name: ucrtbase.dll, version: 10.0.19041.789, time stamp: 0x2bd748bf
Exception code: 0xc0000409
Fault offset: 0x0000000000071208
Faulting process id: 0x3380
Faulting application start time: 0x01d78c0cac193116
Faulting application path: D:\Program Files\Lockheed Martin\Prepar3D v5\Prepar3D.exe
Faulting module path: C:\Windows\System32\ucrtbase.dll
Report Id: 71ddb75a-bfee-4ed5-a372-53fde7d06ffe
Faulting package full name:
Faulting package-relative application ID

Back to searching the forums as I see am not the only one...

[JorgenSA]

Search the forums and the web in general for this one.

Jorgen

[Martyson]

@ ClipperWings ,

You mentioned:
"Thanks ! Works like a charm now"

You are welcome.
Glad to hear your Active Sky problem is resolved.


Note:
For other problems it is best to start a new forum Topic / Subject.