How long does it take to get an existing license reactivated

Other problems or issues not covered by other troubleshooting topics.
Woodrow
Posts: 1
Joined: Sat Dec 01, 2018 7:21 am

How long does it take to get an existing license reactivated

Postby Woodrow » Sat Nov 09, 2019 8:01 am

Hello everyone. I hope all is well. Just wondering how long it takes for LM to reactivate an existing license after they’ve been emailed. My computer become corrupted and I had to install windows fresh. I couldn’t deactivate my license before doing this as I couldn’t get to windows home page.
Thanks guys
Mark

JorgenSA
Posts: 452
Joined: Sun Mar 11, 2018 7:17 am
Location: 5 NM NE of EDXF

Re: How long does it take to get an existing license reactivated

Postby JorgenSA » Sat Nov 09, 2019 3:36 pm

2 United States business days.

Jorgen

Brad Shiver
Lockheed Martin
Posts: 318
Joined: Fri Mar 17, 2017 3:58 pm

Re: How long does it take to get an existing license reactivated

Postby Brad Shiver » Mon Nov 11, 2019 7:54 pm

Hi Mark,

Did you email licensing@prepar3d.com with your request? Did you receive an automated response when you sent the email?

-Brad


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