How long does it take to get an existing license reactivated

Other problems or issues not covered by other troubleshooting topics.
Woodrow
Posts: 3
Joined: Sat Dec 01, 2018 7:21 am

How long does it take to get an existing license reactivated

Postby Woodrow » Sat Nov 09, 2019 8:01 am

Hello everyone. I hope all is well. Just wondering how long it takes for LM to reactivate an existing license after they’ve been emailed. My computer become corrupted and I had to install windows fresh. I couldn’t deactivate my license before doing this as I couldn’t get to windows home page.
Thanks guys
Mark

JorgenSA
Posts: 1395
Joined: Sun Mar 11, 2018 7:17 am
Location: 5 NM NE of EDXF

Re: How long does it take to get an existing license reactivated

Postby JorgenSA » Sat Nov 09, 2019 3:36 pm

2 United States business days.

Jorgen
System: i7-7700K @ 4.66 GHz, ASUS Z170-A motherboard, 16 GB of 2133 MHz DDR4 RAM, nVidia GTX 960 graphics w/ 4 GB DDR5 VRAM, Thrustmaster HOTAS-X, Windows 10 Home

Brad Shiver
Lockheed Martin
Posts: 352
Joined: Fri Mar 17, 2017 3:58 pm

Re: How long does it take to get an existing license reactivated

Postby Brad Shiver » Mon Nov 11, 2019 7:54 pm

Hi Mark,

Did you email licensing@prepar3d.com with your request? Did you receive an automated response when you sent the email?

-Brad

Woodrow
Posts: 3
Joined: Sat Dec 01, 2018 7:21 am

Re: How long does it take to get an existing license reactivated

Postby Woodrow » Tue Nov 12, 2019 7:38 am

Hi Brad.
Yes I did email them directly from the web site and I didn’t receive an automated response. The two US business days have now passed as well.
Cheers buddy
Mark

Brad Shiver
Lockheed Martin
Posts: 352
Joined: Fri Mar 17, 2017 3:58 pm

Re: How long does it take to get an existing license reactivated

Postby Brad Shiver » Tue Nov 12, 2019 2:51 pm

Hi Mark,

It appears that we haven't received your email. Can you double check that you spelled licensing@prepar3d.com correctly and email again, and let us know if you still didn't receive the autoresponder?

-Brad

Woodrow
Posts: 3
Joined: Sat Dec 01, 2018 7:21 am

Re: How long does it take to get an existing license reactivated

Postby Woodrow » Tue Nov 12, 2019 3:18 pm

Hi Brad
Thanks for the reply. I just spelt the email address instead of sending directly from the web site and have just had the automated reply confirming you received it. Let me know if there’s anything else I need to do.
Cheers Brad
Mark

Brad Shiver
Lockheed Martin
Posts: 352
Joined: Fri Mar 17, 2017 3:58 pm

Re: How long does it take to get an existing license reactivated

Postby Brad Shiver » Tue Nov 12, 2019 9:40 pm

Hi Mark,

I can confirm that we have received your email, so you should receive a response shortly.

-Brad


Return to “Other Support Questions”

Who is online

Users browsing this forum: No registered users and 28 guests