[RESOLVED] Subscription Payment declined

[goldenagesimulations]

I received an email from LM today informing me that my subscription billing was declined and my license became inactive/invalid. After confirming my billing info and card were correct with the bank, attempted to purchase a new license. The transaction was declined with a notice that their credit card gateway was not working and an admin was notified, try again later. Has anyone experienced this issue today? Seems it's a glitch on their end but until it gets sorted no P3D.

[JorgenSA]

I have not experienced this, but send an email (or forward this one) to:

licensing@prepar3d.com

Jorgen

[goldenagesimulations]

Thanks. Did that and waiting on a reply.

[Chris Metel]

We have noticed an intermediate time out issue with credit card processing. In most cases, trying a second time has been successful. We are in contact with the vendor to resolve the issue ASAP.

Thanks for your patience,
Chris

[goldenagesimulations]

Good to know that your are on it. I've tried twice in succession and so far no joy. Tomorrow is another day.

[goldenagesimulations]

Happy to say that the issue is resolved and thank you, Chris, for your PM and kind attention