[RESOLVED] Purchased Downloads INOP

Any issues, problems or troubleshooting topics related to the Prepar3D website and web apps.
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captain_adf
Posts: 2
Joined: Thu Apr 01, 2021 12:35 am

[RESOLVED] Purchased Downloads INOP

Post by captain_adf »

It appears the submit buttons on the Purchased Downloads page are not functioning. I've tried on both Firefox and Edge. There's no indication of loading, the button just appears to do nothing. Can someone please take a look?
amtshaker
Posts: 1
Joined: Thu Apr 01, 2021 1:47 am

Re: Purchased Downloads INOP

Post by amtshaker »

same goes for me..
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Wrongway78
Posts: 8
Joined: Thu Jan 08, 2015 8:47 am
Location: Jacksonville, FL

Re: Purchased Downloads INOP

Post by Wrongway78 »

Yup, same here, my dudes. Happy to know I'm not the only one.
Falconjet112
Posts: 6
Joined: Mon May 07, 2012 8:54 am

Re: Purchased Downloads INOP

Post by Falconjet112 »

Same, just paid for P3D V5 and not able to download!
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Rob McCarthy
Lockheed Martin
Posts: 3703
Joined: Wed Aug 24, 2011 1:37 pm

Re: Purchased Downloads INOP

Post by Rob McCarthy »

Thanks for the report. We are sorry for the inconvenience and will look into the issue.

Regards,
Rob McCarthy
Rob McCarthy
Prepar3D® Core Lead
Chris Metel
Lockheed Martin
Posts: 105
Joined: Thu Aug 11, 2011 6:59 pm

Re: Purchased Downloads INOP

Post by Chris Metel »

We have been able to get the download page back up. We are working through some issues with the site, so please let us know if he hit another block that we haven't resolved.

Cheers,
Chris
Chris Metel
Prepar3D® Product Owner
captain_adf
Posts: 2
Joined: Thu Apr 01, 2021 12:35 am

Re: Purchased Downloads INOP

Post by captain_adf »

Thank you, Chris! I can confirm that my download worked. Installation and activation also proceeded normally.
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