[RESOLVED] PrePar3D Site wont let me buy p3d

Any issues, problems or troubleshooting topics related to the Prepar3D website and web apps.
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airplanelover4
Posts: 5
Joined: Wed Mar 31, 2021 1:02 pm

[RESOLVED] PrePar3D Site wont let me buy p3d

Post by airplanelover4 »

It is really annoying how everytime I press "add to cart" it moves me to a place with a text saying store postback. I've tried on numerous browsers, even on my phone. Could anyone please help/fix this problem? Thanks.
Peahead99
Posts: 3
Joined: Wed Mar 31, 2021 4:19 pm

Re: PrePar3D Site wont let me buy p3d

Post by Peahead99 »

I am currently having the same issue :/ maybe a site problem?
Chris Metel
Lockheed Martin
Posts: 105
Joined: Thu Aug 11, 2011 6:59 pm

Re: PrePar3D Site wont let me buy p3d

Post by Chris Metel »

We are looking into this and will let you know when it is resolved.

Cheers,
Chris
Chris Metel
Prepar3D® Product Owner
airplanelover4
Posts: 5
Joined: Wed Mar 31, 2021 1:02 pm

Re: PrePar3D Site wont let me buy p3d

Post by airplanelover4 »

Chris Metel wrote: Wed Mar 31, 2021 6:14 pm We are looking into this and will let you know when it is resolved.

Cheers,
Chris
Glad to hear, and nice with the fast responds. Hope it's fixed soon. :)
Chris Metel
Lockheed Martin
Posts: 105
Joined: Thu Aug 11, 2011 6:59 pm

Re: PrePar3D Site wont let me buy p3d

Post by Chris Metel »

The store is available for purchases via a temporary fix.

Cheers,
Chris
Chris Metel
Prepar3D® Product Owner
airplanelover4
Posts: 5
Joined: Wed Mar 31, 2021 1:02 pm

Re: PrePar3D Site wont let me buy p3d

Post by airplanelover4 »

Chris Metel wrote: Wed Mar 31, 2021 10:07 pm The store is available for purchases via a temporary fix.

Cheers,
Chris
Glad to hear! Thanks for the help.
airplanelover4
Posts: 5
Joined: Wed Mar 31, 2021 1:02 pm

Re: PrePar3D Site wont let me buy p3d

Post by airplanelover4 »

In purchased downloads, after i've inserted my email and password, it wont submit. No loading, no nothing. :/
airplanelover4
Posts: 5
Joined: Wed Mar 31, 2021 1:02 pm

Re: PrePar3D Site wont let me buy p3d

Post by airplanelover4 »

I'm really not getting a good impression here, first the shopping cart thing, now I cant even download the products I used actual money on. These issues shouldnt be there in the first place, sorry but at this point it has really annoyed me. Hope it's fixed by tomorrow when I wake up
Chris Metel
Lockheed Martin
Posts: 105
Joined: Thu Aug 11, 2011 6:59 pm

Re: PrePar3D Site wont let me buy p3d

Post by Chris Metel »

We have been able to get the download page back up. We are working through some issues with the site, so please let us know if he hit another block that we haven't resolved. These are temporary fixes to get the Prepar3D Storefront open as we determine the root cause of the issues.

Cheers,
Chris
Chris Metel
Prepar3D® Product Owner
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