Download is not loading

Any issues, problems or troubleshooting topics related to the Prepar3D website and web apps.
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danlimaw
Posts: 2
Joined: Fri Jun 15, 2018 1:36 am

Download is not loading

Post by danlimaw »

I bought an student license but when I press the link to download doesn't work. its not even starting. already tried to check the network but its ok, hosts are ok, no antivirus blocking it. Help me please otherwise ill have to move to xplane.
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Rob McCarthy
Lockheed Martin
Posts: 3703
Joined: Wed Aug 24, 2011 1:37 pm

Re: Download is not loading

Post by Rob McCarthy »

Hello,

Are you still experiencing any issues? We aren't seeing any problems with downloads on our end.

Regards,
Rob McCarthy
Rob McCarthy
Prepar3D® Core Lead
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JorgenSA
Posts: 6001
Joined: Sun Mar 11, 2018 7:17 am
Location: 5 NM ENE of EDXF

Re: Download is not loading

Post by JorgenSA »

What you might want to do is turn off the anti-virus you have for the duration of the download, at least.

You may also need to have it off during the installation process.

Jorgen
System: i5-12600K@4.9 GHz, ASUS ROG STRIX Z690-I motherboard, 32 GB 4800 MHz DDR5 RAM, Gainward RTX 3060 w/ 12 GB DDR6 VRAM, Windows 10 Pro.

All views and opinions expressed here are entirely my own. I am not a Lockheed-Martin employee.
paolobasta
Posts: 8
Joined: Sun Apr 12, 2015 10:45 am

Re: Download is not loading

Post by paolobasta »

Hello i am being polite, any news on HF2, two week have past,are we meeting the goal as per Rob post over two weeks ago thanks.
Reg Paolo.
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