[RESOLVED] Unable to download new hot fix

Any issues, problems or troubleshooting topics related to the Prepar3D website and web apps.
Locked
JBurn
Posts: 29
Joined: Sun Jun 13, 2021 3:33 pm
Location: KSLC

[RESOLVED] Unable to download new hot fix

Post by JBurn »

Hi P3D team,

I am unable to download the latest 5.2 hot fix 1. I am met with an unable to connect securely to the server. I have adjusted my firewall and av settings and even attempted on chrome, internet explorer and edge and Mozilla Firefox and all produce the same error.

I will attach a screenshot if needed. I think this issue is on your all’s end. It said to reach out to the website admin owner and let them know

Thank you all.
JBurn

————————————-
Windows 10
AMD RX2600x- Cpu
AMD RX6600 8gb-GPU
32gb DDR4 RAM
User avatar
JorgenSA
Posts: 6001
Joined: Sun Mar 11, 2018 7:17 am
Location: 5 NM ENE of EDXF

Re: Unable to download new hot fix

Post by JorgenSA »

You need to read the other threads regarding this issue.

Jorgen
System: i5-12600K@4.9 GHz, ASUS ROG STRIX Z690-I motherboard, 32 GB 4800 MHz DDR5 RAM, Gainward RTX 3060 w/ 12 GB DDR6 VRAM, Windows 10 Pro.

All views and opinions expressed here are entirely my own. I am not a Lockheed-Martin employee.
JBurn
Posts: 29
Joined: Sun Jun 13, 2021 3:33 pm
Location: KSLC

Re: Unable to download new hot fix

Post by JBurn »

While I appreciate your response I am aware of the other threads. Thank you. I have also reviewed the other threads and followed the steps. Still no avail
JBurn

————————————-
Windows 10
AMD RX2600x- Cpu
AMD RX6600 8gb-GPU
32gb DDR4 RAM
User avatar
JorgenSA
Posts: 6001
Joined: Sun Mar 11, 2018 7:17 am
Location: 5 NM ENE of EDXF

Re: Unable to download new hot fix

Post by JorgenSA »

Then you might want to talk to your Internet provider.

I believe you might be in Salt Lake City - I am in Flensburg, Germany, and have never had any issues downloading anything from prepar3d.com.

Jorgen
System: i5-12600K@4.9 GHz, ASUS ROG STRIX Z690-I motherboard, 32 GB 4800 MHz DDR5 RAM, Gainward RTX 3060 w/ 12 GB DDR6 VRAM, Windows 10 Pro.

All views and opinions expressed here are entirely my own. I am not a Lockheed-Martin employee.
JBurn
Posts: 29
Joined: Sun Jun 13, 2021 3:33 pm
Location: KSLC

Re: Unable to download new hot fix

Post by JBurn »

I am indeed in SLC. :) I haven’t had this issue before. Granted I took a few months off of flying this summer and saw the hot fix for 5.2. I haven’t had this issue before.
JBurn

————————————-
Windows 10
AMD RX2600x- Cpu
AMD RX6600 8gb-GPU
32gb DDR4 RAM
JBurn
Posts: 29
Joined: Sun Jun 13, 2021 3:33 pm
Location: KSLC

Re: [Resolved] Unable to download new hot fix

Post by JBurn »

I somehow was able to download it. Not sure why I couldn’t yesterday? I decided to connect my Ethernet cable to my modem and it worked. Took two hours but it worked.
JBurn

————————————-
Windows 10
AMD RX2600x- Cpu
AMD RX6600 8gb-GPU
32gb DDR4 RAM
Locked