Not able to download software after logging in.

Any issues, problems or troubleshooting topics related to the Prepar3D website and web apps.
d_stickman
Posts: 5
Joined: Mon Nov 07, 2011 9:52 pm

Not able to download software after logging in.

Postby d_stickman » Mon Nov 23, 2020 6:47 pm

Once I login to the downloads page it won't download the software when I click on it. It does this for both v4 and v5. If I click on the cab files it will let me download those but not the complete installers or the separate content, scenery, etc files. Any help on this would be greatly appreciated so I can update both of my versions to the current one.

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JorgenSA
Posts: 2960
Joined: Sun Mar 11, 2018 7:17 am
Location: 5 NM NE of EDXF

Re: Not able to download software after logging in.

Postby JorgenSA » Tue Nov 24, 2020 8:03 am

Try to right-click on the link to the software and select Save.

Jorgen
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Rob McCarthy
Lockheed Martin
Posts: 2897
Joined: Wed Aug 24, 2011 1:37 pm

Re: Not able to download software after logging in.

Postby Rob McCarthy » Mon Nov 30, 2020 9:04 pm

Hello,

We updated the site so zip and msi file downloads should no longer be blocked by chrome when clicking these links. Let us know if you run into any issues.

Regards,
Rob McCarthy
Rob McCarthy
Prepar3D® Core Lead

mpni
Posts: 206
Joined: Thu Aug 09, 2018 10:37 am

Re: Not able to download software after logging in.

Postby mpni » Mon Jan 11, 2021 4:29 am

Hi Wooten
Try with a right clic on the file and select open in a new tab.
Regards
Michel


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