Prepar3d crashes after first installation

Any issues, problems or troubleshooting topics related to the Prepar3D client application.
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Pilot36
Posts: 2
Joined: Mon Apr 19, 2021 2:24 pm

Prepar3d crashes after first installation

Post by Pilot36 »

OS windows 10 Windows 10 Home (x64) Version 2009 (build 19042.867)
Installed Prepar3D_v5_Academic_5.1.12.26829 (not in program files folder) no any previous version of Prepar3d ever installed on this machine.
Bios and Nvidia driver is uptodate
Graphics card : Nvidia 2080TI FE (driver 466.22 released 14-Apr-2021)

Restart of OS tried (running app and installer with admin right), reinstall(repair option) tried.

Event viewer has this error
================================================================================
Faulting application name: Prepar3D.exe, version: 5.1.12.26829, time stamp: 0x5fb44f72
Faulting module name: nvwgf2umx.dll, version: 27.21.14.6611, time stamp: 0x60749ec6
Exception code: 0xc0000005
Fault offset: 0x00000000001b1673
Faulting process id: 0x21ac
Faulting application start time: 0x01d7352c9cf56e89
Faulting application path: C:\Lockheed Martin\Prepar3D v5\Prepar3D.exe
Faulting module path: C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_7d91b2ed40558a26\nvwgf2umx.dll
Report Id: 87c57bc2-ca7a-4b4f-9449-4f1147e9c493
Faulting package full name:
Faulting package-relative application ID:

================================================================================

I am able to run all other Flight simulators (fsx disk version, MSFS 2000 and X-PlANE ) without any problem

My Pc Info:
-----------------------------------------------------------------------
Windows 10 Home (x64) Version 2009 (build 19042.867)
3.80 gigahertz AMD Ryzen 9 3900X 12-Core
Sabrent Rocket 4.0 1TB [Hard drive] (1000.20 GB) 207 GB free space
Board: ASUSTeK COMPUTER INC. ROG STRIX X570-F GAMING Rev X.0x
-Bus Clock: 100 megahertz
-UEFI: American Megatrends Inc. 1407 04/02/2020
32 GB RAM
NVIDIA GeForce RTX 2080 Ti [Display adapter] driver 466.22 released 14-Apr-2021)
Norton antivirus
This is founder Edition Graphics card and it is not overclocked (at least knowingly)
mpni
Posts: 1095
Joined: Thu Aug 09, 2018 10:37 am
Contact:

Re: Prepar3d crashes after first installation

Post by mpni »

Hi
Have a look here :
viewtopic.php?f=6322&t=142126
Regards
Michel
Pilot36
Posts: 2
Joined: Mon Apr 19, 2021 2:24 pm

Re: Prepar3d crashes after first installation

Post by Pilot36 »

Thanks I will give it a try, it works with studio driver
mpni
Posts: 1095
Joined: Thu Aug 09, 2018 10:37 am
Contact:

Re: Prepar3d crashes after first installation

Post by mpni »

Yes, this is the second possibility.
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