V5 keeps crashing - PMDG

Any issues, problems or troubleshooting topics related to the Prepar3D client application.
Alpha1
Posts: 5
Joined: Thu Jul 02, 2020 10:41 pm

V5 keeps crashing - PMDG

Postby Alpha1 » Thu Jul 23, 2020 11:01 pm

I have the add on PMDG 737-800 NGXu. very often when I select the inboard screens P3D freezes and stops operating resulting going back to my desktop.

This also happens randomly when I have pressed a few buttons simultaneously causing the game to freeze and crash to my desktop.

It is getting quite annoying after taking time programming the fmc.

is there a way to fix this?

Many thanks

User avatar
Martyson
Posts: 10745
Joined: Sun Mar 25, 2012 11:08 am

Re: V5 keeps crashing

Postby Martyson » Fri Jul 24, 2020 8:12 am

I have the add on PMDG 737-800 NGXu. very often when I select the inboard screens P3D freezes and stops operating resulting going back to my desktop.

This also happens randomly when I have pressed a few buttons simultaneously causing the game to freeze and crash to my desktop.

It is getting quite annoying after taking time programming the fmc.

is there a way to fix this?

Many thanks
@ Alpha1,

I also have the PMDG 737-800 NGXu for P3Dv4.5 HF3 and P3Dv5HF2.
No problems to report.

Does your P3Dv5 default flight (F35A at KRND) load and fly without problems?

Have you contacted PMDG support about your (737-800 NGXu) problem with your PC setup?
Best Regards,
Vaughan Martell (KDTW)

Alpha1
Posts: 5
Joined: Thu Jul 02, 2020 10:41 pm

Re: V5 keeps crashing

Postby Alpha1 » Fri Jul 24, 2020 9:39 am

yes p3dv5 default flight is exactly that and no problems. it all runs well until I select the items which I stated.

I shall try PMDG for support also and see what they say.

many thanks

Kaiii3
Posts: 181
Joined: Tue Feb 10, 2015 1:14 pm

Re: V5 keeps crashing - PMDG

Postby Kaiii3 » Fri Jul 24, 2020 12:11 pm

have you checked your VRAM usage? I had some CTDs with the TFDi 717 because of VRAM, after reducing the VRAM usage (disabled EA and some other stuff) it is working again.

Many Developers have just ported theier addons without optimizing it for DX12, thats often the cause for the high VRAM usage....
Image

Alpha1
Posts: 5
Joined: Thu Jul 02, 2020 10:41 pm

Re: V5 keeps crashing - PMDG

Postby Alpha1 » Tue Jul 28, 2020 10:32 pm

excellent, I shall try that next and see how it works.

thanks a million for your help.

much appreciated

EllipticCurve
Posts: 117
Joined: Mon Jun 12, 2017 6:14 pm

Re: V5 keeps crashing - PMDG

Postby EllipticCurve » Wed Jul 29, 2020 7:26 am

There is an issue it seems with PMDG aircraft. I've seen crashes with the 747 and the cause was stack overflow.
All comments and opinions are my own.

CaptBMckay
Posts: 34
Joined: Mon Mar 07, 2016 4:27 pm

Re: V5 keeps crashing - PMDG

Postby CaptBMckay » Thu Jul 30, 2020 1:18 pm

I figured out how to fix this. The issue is with windows. Check to see if you have the Windows 10 2004 update. This update addresses Vram DX12 issues. I installed this update and P3D V5 no longer crashes with that error.

User avatar
JorgenSA
Posts: 3144
Joined: Sun Mar 11, 2018 7:17 am
Location: 5 NM NE of EDXF

Re: V5 keeps crashing - PMDG

Postby JorgenSA » Thu Jul 30, 2020 1:24 pm

Thanks for reporting back on this one.

I think it is important to say that if you have issues with P3D v. 5, 3 things are important:

1. Get updated to P3D HF2 if you aren't there already,

2. Update your Windows to v. 2004, and

3. Get the latest drivers for your graphics card.

After that comes

4. Check your add-on manufacturer's/developer's websites for updates to your add-ons.

Jorgen
System: i7-7700K @ 4.66 GHz, ASUS Z170-A motherboard, 16 GB 3200 MHz DDR4 RAM, nVidia GTX 960 w/ 4 GB DDR5 VRAM, Windows 10 Home.

All views and opinions expressed here are entirely my own. I am not a Lockheed-Martin employee.

User avatar
Martyson
Posts: 10745
Joined: Sun Mar 25, 2012 11:08 am

Re: V5 keeps crashing

Postby Martyson » Thu Jul 30, 2020 1:35 pm

yes p3dv5 default flight is exactly that and no problems. it all runs well until I select the items which I stated.

I shall try PMDG for support also and see what they say.

many thanks
@ Alpha1,

What did PMDG tell you?
Best Regards,
Vaughan Martell (KDTW)

Alpha1
Posts: 5
Joined: Thu Jul 02, 2020 10:41 pm

Re: V5 keeps crashing

Postby Alpha1 » Mon Aug 03, 2020 12:09 pm

yes p3dv5 default flight is exactly that and no problems. it all runs well until I select the items which I stated.

I shall try PMDG for support also and see what they say.

many thanks
@ Alpha1,

What did PMDG tell you?
I haven’t received any word back from pmdg still waitIng for their response

Alpha1
Posts: 5
Joined: Thu Jul 02, 2020 10:41 pm

Re: V5 keeps crashing - PMDG

Postby Alpha1 » Mon Aug 03, 2020 12:11 pm

Thanks for reporting back on this one.

I think it is important to say that if you have issues with P3D v. 5, 3 things are important:

1. Get updated to P3D HF2 if you aren't there already,

2. Update your Windows to v. 2004, and

3. Get the latest drivers for your graphics card.

After that comes

4. Check your add-on manufacturer's/developer's websites for updates to your add-ons.

Jorgen

Thanks for the information. Once I’m home I shall have a check and see.

Many thanks


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