Win 10 KB4038788 Update crashes my P3D v3

Any issues, problems or troubleshooting topics related to the Prepar3D client application.
JuhaMSamsonoff
Posts: 2
Joined: Tue Oct 10, 2017 6:32 pm

Re: KB4038788 crashes my P3D v3

Postby JuhaMSamsonoff » Tue Oct 10, 2017 7:50 pm

I just did a couple more quick tests with KB4041676 installed. With PMDG 737 & 777, selecting aircraft and location from startup menu and ActiveSky 2016 running on background, loading with Aerosoft Mega Airports Frankfurt & Helsinki CTD happened consistently every time. But with FSDT Kennedy KJFK and default KMIA with otherwise similar test setup , only one time out of five.

As I said earlier though, this may need some more verification before it would be safe to conclude that KB4041676 really fixes the issue.

Brdgs
Juha

72westy
Posts: 177
Joined: Mon May 02, 2016 9:36 pm

Re: KB4038788 crashes my P3D v3

Postby 72westy » Tue Oct 10, 2017 8:37 pm

I just did a couple more quick tests with KB4041676 installed. With PMDG 737 & 777, selecting aircraft and location from startup menu and ActiveSky 2016 running on background, loading with Aerosoft Mega Airports Frankfurt & Helsinki CTD happened consistently every time. But with FSDT Kennedy KJFK and default KMIA with otherwise similar test setup , only one time out of five.

As I said earlier though, this may need some more verification before it would be safe to conclude that KB4041676 really fixes the issue.

Brdgs
Juha
Placebo effect. If you weren't having any CTD's prior to this issue related to the MS update and still are having CTD's (even limited ones) the issue hasn't been resolved likely.
Windows10Pro64bit/Corei52500K/GigabyteGA-Z68XP-UD3/GSkill16GBDDR3CL7-8-8-24/XFXHDRadeon7870DD2GB-Crimson 17.11.2drivers/SoundBlasterXfiXtremeGamer/1TBSATA3Hitachi/1TBSATA3WD/1TBSATA3WD/LGBlueRayDL/RosewillChallengerTower/Antec650wPSU

Kilstorm
Posts: 26
Joined: Sun Oct 02, 2011 7:12 pm

Re: KB4038788 crashes my P3D v3

Postby Kilstorm » Wed Oct 11, 2017 1:24 am

KB4041676 gave my P3Dv3.4 the same issue as KB4038788. After hiding it like the other one, I was back in business. Thats two security updates I cant have due to this MS .net bug. Pretty soon I am just going to start posting my user names and passwords and save the hackers the hassle!
Last edited by Kilstorm on Wed Oct 11, 2017 1:26 am, edited 1 time in total.

CaptainBen
Posts: 4
Joined: Fri Oct 06, 2017 9:35 am

Re: KB4038788 crashes my P3D v3

Postby CaptainBen » Wed Oct 11, 2017 2:56 pm

Today I installed the new windows update, and yet still the sim crashes. :(

furger
Posts: 2
Joined: Thu Apr 30, 2015 11:37 am

Re: KB4038788 crashes my P3D v3

Postby furger » Wed Oct 11, 2017 5:16 pm

Same for me. Problem unfortunately seems not having been cured also with this weeks Windows update (KB4041676). After having installed, P3D 3.4 is resulting (at least on my system) in a CTD at 100% loaded :-(

Needed to uninstall and deactivate this update too. After doing so P3D was running smoothly . . .
Andreas Furger

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Rob McCarthy
Lockheed Martin
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Joined: Wed Aug 24, 2011 1:37 pm

Re: KB4038788 crashes my P3D v3

Postby Rob McCarthy » Wed Oct 11, 2017 5:30 pm

Hi Everyone,

We currently still do not have a definitive date on when a Windows patch will be released fixing this issue. Microsoft is actively working the issue and we are communicating with them through every step of the process. Various users have posted several workarounds that can be used while this issue is resolved. I want to thank everyone again for their patience. I am temporarily locking this thread and will post updates as soon as more information is available. I will reopen this topic once the patch is released to gather everyone's feedback.

Regards,
Rob McCarthy
Rob McCarthy
Prepar3D® Core Lead

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Rob McCarthy
Lockheed Martin
Posts: 915
Joined: Wed Aug 24, 2011 1:37 pm

Re: KB4038788 crashes my P3D v3

Postby Rob McCarthy » Thu Oct 19, 2017 11:44 am

Hello everyone,

Microsoft will include a fix for this issue in a Windows 10 update scheduled for release around November 14th. This issue was caused due to a bug introduced in the KB4038788 update. This issue is specific to 32-bit applications which is why Prepar3D v4 was unaffected by this update. There will not be any updates required or released for legacy Prepar3D versions. If we receive any additional updates or information before then I will update this thread. Thanks again for your patience and for working with us to resolve this issue.

Regards,
Rob McCarthy
Rob McCarthy
Prepar3D® Core Lead

Kayla Kinzel
Lockheed Martin
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Joined: Mon Aug 01, 2016 5:59 pm

Re: Win 10 KB4038788 Update crashes my P3D v3

Postby Kayla Kinzel » Tue Nov 14, 2017 7:29 pm

Hello all,

I have unlocked this topic so we can receive feedback from the results of applying the latest Microsoft update.

Regards,
Kayla
Prepar3D® Software Engineer

kbowman61
Posts: 5
Joined: Wed Oct 18, 2017 6:55 pm

Re: Win 10 KB4038788 Update crashes my P3D v3

Postby kbowman61 » Tue Nov 14, 2017 7:39 pm

Hi
As per a post earlier today, I have installed the latest Windows 10 updates but P3D v3.4 still gives the "Error creating child window" problem followed by complete crash and closure of the simulator, even with simple aircraft e.g. A36. Whatever Microsoft think they have solved, it does not seem to be this issue, at least not for me. Perhaps, I can be thankful that the latest updates do not seem to have fouled up P3D v4! I live in hopes that they can resolve the problem soon, or I shall be getting X-plane 11 out of the hangar.
Regards
Keith

theitcrowd
Posts: 9
Joined: Tue Nov 14, 2017 7:38 pm

Re: Win 10 KB4038788 Update crashes my P3D v3

Postby theitcrowd » Tue Nov 14, 2017 7:40 pm

Hello,

Just installed KB4048955 . Ran P3D v3 and ran FSX both still give the "Child window error" and crash to desktop :( I thought they would fix it !!!!!!! Running addons FSLabs A320X and PMDG 737

Alexis_67
Posts: 6
Joined: Tue Dec 27, 2016 2:20 pm

Re: Win 10 KB4038788 Update crashes my P3D v3

Postby Alexis_67 » Tue Nov 14, 2017 8:04 pm

Hello,

I executed him during 15 minutes, no error for the moment, I inform you.

( PS: Sorry for my bad english )
Windows 10 x64 ( Ver. 1709 ) - MSI Z97 Gaming 5 - i7-4790k @4.6gHZ - SLI GTX970 ( Pilot Ver. 388.13 ) - RAM 16Go @1886Mhz - P3D V3.4.

Livingston
Posts: 75
Joined: Mon Dec 08, 2014 7:48 pm

Re: Win 10 KB4038788 Update crashes my P3D v3

Postby Livingston » Tue Nov 14, 2017 8:04 pm

Same here : just after Loading 100% "Error creating child window" followed by crash.

When I got the issue "Error creating child window" for the first time, it came only after Fall Creators Update and not after KB4038788.
P3D v3.4 worked fine with KB4038788 and a little workaround without "Error creating child window".

But, after Fall Creators Update i got the "Child window error" and P3D v3.4 doesn't work anymore.
At that moment, i said that this issue was maybe linked with KB4038788 but i was not sure (post).The issue persit and it shows that is not linked.

http://www.prepar3d.com/forum/viewtopic ... 77#p170077
Hope that helps
Last edited by Livingston on Tue Nov 14, 2017 8:11 pm, edited 1 time in total.

Ralph_E
Posts: 8
Joined: Wed Sep 13, 2017 6:20 pm

Re: Win 10 KB4038788 Update crashes my P3D v3

Postby Ralph_E » Tue Nov 14, 2017 8:06 pm

Hm. I installed the update KB4048955 today as well and get in some cases (not always) the "error creating child window" error at 80 % of loading process, but WITHOUT a following CTD. (After the error occurs the loading process goes on and at the end I am in the cockpit.)

kbowman61
Posts: 5
Joined: Wed Oct 18, 2017 6:55 pm

Re: Win 10 KB4038788 Update crashes my P3D v3

Postby kbowman61 » Tue Nov 14, 2017 8:32 pm

Hi
I think you may be correct Livingston. My problems essentially started with the Fall Creators update. I think Microsoft need to take a good look at what that might have caused, or maybe it just compounded an earlier problem that just did not show up until that significant update. Sadly, P3D v3.4 is unusable for me.
Regards
Keith

nascoli
Posts: 3
Joined: Thu Oct 05, 2017 12:08 am

Re: Win 10 KB4038788 Update crashes my P3D v3

Postby nascoli » Tue Nov 14, 2017 8:37 pm

It´s a shame!!


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