Prepar3d V4 CTD no error messages - PMDG 747 - ASV4

Any issues, problems or troubleshooting topics related to the Prepar3D client application.
pvjen1
Posts: 6
Joined: Thu Jun 14, 2012 3:01 am

Prepar3d V4 CTD no error messages - PMDG 747 - ASV4

Postby pvjen1 » Wed Aug 02, 2017 3:58 am

Hi,

I get inconsistent crashes in various airports when changing views.

It always happens with high cpu load and when I change back into the VC.

this happens with all aircraft. Brand new pc build, no overclock and I have stressed checked it to check if any hardware is the issues. I completely removed all nvidia drivers and reinstalled but no luck. Also deleted the prepar3d files as suggest in the forum and checked scenery one by one.

The error does not come up in event viewer at all. Is there a program I can use to check a more advanced reason for why it crashes?

Again it only crashes when changing back into the VC in high loads.

My computer is a 7700k 4.2 ghz with a 1080Ti only P3D v4 installed on it with TFDI 717 & FSDT airports and gsx, airports by Drewzki Design New york airports, not the city, and active sky.

kind regards
Philip

robpol471
Posts: 117
Joined: Wed Dec 17, 2014 5:11 pm

Re: Prepar3d V4 CTD no error messages

Postby robpol471 » Wed Aug 02, 2017 11:03 am

Have you checked on Windows Event the error log detected by Windows when there was CTD?

User avatar
Kayla Kinzel
Lockheed Martin
Posts: 1317
Joined: Mon Aug 01, 2016 5:59 pm

Re: Prepar3d V4 CTD no error messages

Postby Kayla Kinzel » Wed Aug 02, 2017 1:50 pm

Hello,

Are you able to reproduce this issue without any addons installed?

Could you post your Prepar3D.cfg?

Thanks,
Kayla
Prepar3D® Software Engineer

AO1986
Posts: 17
Joined: Thu Mar 16, 2017 2:04 pm

Re: Prepar3d V4 CTD no error messages

Postby AO1986 » Thu Aug 03, 2017 2:34 am

Same.

Description
Faulting Application Path: D:\Prepar3D\Prepar3D.exe

Problem signature
Problem Event Name: APPCRASH
Application Name: Prepar3D.exe
Application Version: 4.0.28.21686
Application Timestamp: 594a7255
Fault Module Name: KERNELBASE.dll
Fault Module Version: 10.0.15063.502
Fault Module Timestamp: 005405b5
Exception Code: c000041d
Exception Offset: 0000000000069e08
OS Version: 10.0.15063.2.0.0.768.101
Locale ID: 1033
Additional Information 1: 56a4
Additional Information 2: 56a4052e8300eea6511f879ebeb40da1
Additional Information 3: a78e
Additional Information 4: a78ea01e9fa3ab255b08d57e3bddfa05

Extra information about the problem
Bucket ID: 087e6611678da01fb8b6eeeae04caa6a (120807391587)


CLEAN INSTALL


[GRAPHICS]
SCREEN_CAPTURE_MAX_JOBS=10
VIDEO_CAPTURE_WIDTH=720
VIDEO_CAPTURE_HEIGHT=480
VIDEO_CAPTURE_FPS=30
VIDEO_CAPTURE_BIT_RATE=3200000
VIDEO_CAPTURE_IS_THREADED=True
VIDEO_CAPTURE_INFO_SEND_RATE=20
VIDEO_CAPTURE_MAX_FRAME_SIZE=500000
VIDEO_CAPTURE_TTL=255
HDR_BRIGHTNESS=0.750000
HDR_BLOOM_THRESHOLD=3.000000
HDR_BLOOM_MAGNITUDE=1.000000
HDR_BLOOM_BLUR_SIGMA=0.800000
TONEMAP_DAY_EXPOSURE_KEY=0.280000
TONEMAP_NIGHT_EXPOSURE_KEY=0.130000
HDR_SATURATION=0.850000
MAX_POINT_LIGHTS=250
MAX_SPOT_LIGHTS=250
ViewGroup_Number=-1
MIPMAP_VC_PANELS=1
TEXTURE_MAX_LOAD=2048
NUM_LIGHTS=4
COCKPIT_HIGH_LOD=1
AIRCRAFT_REFLECTIONS=1
LANDING_LIGHTS=1
DYNAMIC_LIGHTING=1
DAWN_DUSK_SMOOTHING=1
LENSFLARE=1
HDR=1
DYNAMIC_REFLECTIONS=0
SHADOW_QUALITY=2
SHADOW_DRAW_DISTANCE=0
CONTENT_NO_SHADOW=0
INTERIOR_SHADOWS_CAST=1
EXTERIOR_SHADOWS_CAST=1
SIMOBJECT_SHADOWS_CAST=0
TERRAIN_SHADOWS_CAST=0
VEGETATION_SHADOWS_CAST=0
BUILDING_SHADOWS_CAST=0
CLOUD_SHADOWS_CAST=0
PARTICLES_SHADOWS_CAST=0
INTERIOR_SHADOWS_RECEIVE=1
EXTERIOR_SHADOWS_RECEIVE=1
SIMOBJECT_SHADOWS_RECEIVE=0
TERRAIN_SHADOWS_RECEIVE=1
VEGETATION_SHADOWS_RECEIVE=0
BUILDING_SHADOWS_RECEIVE=0
SHADOW_NUM_CASCADES_LOW=4
SHADOW_NUM_CASCADES_MID=5
SHADOW_NUM_CASCADES_HIGH=7
SHADOW_NUM_CASCADES_ULTRA=12
OPAQUE_SHADOW_TEXTURE_SIZE=2048
TRANSLUCENT_SHADOW_TEXTURE_SIZE=512
OPAQUE_SHADOW_DRAW_DISTANCE=2000
TRANSLUCENT_SHAD0W_DRAW_DISTANCE=2000
SHADOW_LOG_PARTITION_LOW=0.850000
SHADOW_LOG_PARTITION_MID=0.850000
SHADOW_LOG_PARTITION_HIGH=0.850000
SHADOW_LOG_PARTITION_ULTRA=0.850000
EFFECTS_QUALITY=1
EFFECTS_DISTANCE=1
TEXTURE_QUALITY=3
IMAGE_QUALITY=0
See_Self=1
Text_Scroll=1
[WEATHER]
CLOUD_FACING_MODE=0
WindshieldPrecipitationEffects=1
MinGustTime=10
MaxGustTime=500
MinGustRampSpeed=1
MaxGustRampSpeed=200
MinVarTime=5
MaxVarTime=50
MinVarRampSpeed=10
MaxVarRampSpeed=75
TurbulenceScale=1.000000
WeatherGraphDataInDialog=0
AdjustForMagVarInDialog=1
DynamicWeather=0
DownloadWindsAloft=0
DisableTurbulence=0
CLOUD_DRAW_DISTANCE=6
DETAILED_CLOUDS=1
OPTIMIZE_DENSE_CLOUDS=0
CLOUD_COVERAGE_DENSITY=8
THERMAL_VISUALS=0
VolumetricFog=1
DetailedPrecipitation=1
[DISPLAY]
ChangeTime=4.000000
TransitionTime=4.000000
TEXTURE_FILTERING=16
MSAA=8
SSAA=0
VSYNC=1
FXAA=0
TRIPLE_BUFFER=1
SKINNED_ANIMATIONS=1
TEXTURE_BANDWIDTH_MULT=30
UPPER_FRAMERATE_LIMIT=0
WideViewAspect=0
FullScreenBackground=1
FullScreenAutoFill=1
ActiveWindowTitleTextColor=255,255,255
ActiveWindowTitleBackGroundColor=0,28,140,64
NonActiveWindowTitleTextColor=255,255,255
NonActiveWindowTitleBackGroundColor=24,33,87,64
InfoUpperLeftTextColorUser=255,0,0
InfoUpperLeftTextColorNonUser=255,127,0
InfoUpperLeftBackGroundColor=0,0,0,0
InfoUpperRightTextColor=255,0,0
InfoUpperRightBackGroundColor=0,0,0,0
InfoLowerLeftTextColor=255,255,255
InfoLowerLeftBackGroundColor=255,0,0,128
InfoLowerRightTextColor=255,255,255
InfoLowerRightBackGroundColor=255,0,0,128
InfoBrakesEnable=True
InfoParkingBrakesEnable=True
InfoPauseEnable=True
InfoSlewEnable=True
InfoStallEnable=False
InfoOverspeedEnable=False
InfoWeaponSystemEnable=False
InfoCountermeasureEnable=True
InfoUpperRightTextEnable=True
Fullscreen=True
[SCENERY]
AUTOGEN_DRAW_DISTANCE=18000.000000
AUTOGEN_TREE_DRAW_DISTANCE_PERCENT=0.900000
AUTOGEN_TREE_MIN_DISTANCE_TO_LOD=2500.000000
MaxRegionsPurgePerFrame=16
POP_FREE_AUTOGEN=1
AUTOGEN_BATCH_LOD=2
AUTOGEN_VEGETATION_TYPE=0
IMAGE_COMPLEXITY=3
[MAIN]
User Objects=Airplane, Helicopter, Submersible, ExternalSim, Avatar
LabelsSupported=Airplane, Helicopter
Location=351,376,3556,1880,\\.\DISPLAY1
ShowInfoText=1
Maximized=1
HideMenuNormal=0
HideMenuFullscreen=1
LocationFullScreen=0,0,3840,2160,\\.\DISPLAY1
[PANELS]
IMAGE_QUALITY=1
SAVE_AND_LOAD_PANEL_STATE=0
MAX_VC_TEXTURE_RESOLUTION=1024
PANEL_OPACITY=100
QUICKTIPS=0
PANEL_MASKING=1
PANEL_STRETCHING=1
UNITS_OF_MEASURE=0
PANELS_ALWAYS_ON_TOP=1
[CONTROLS]
Controls_Default=Standard
Controls_Current=Standard
KBDAIL=64
KBDELEV=64
KBDRUD=64
[TextInfo.1]
Latitude=1,1
Longitude=1,2
Altitude=1,3
Heading=1,4
AirSpeed=1,5
WindDirectionAndSpeed=1,6
[TextInfo.2]
FrameRate=1,1
LockedFrameRate=1,2
GForce=1,3
FuelPercentage=1,4
[TextInfo.3]
Latitude=1,1
Longitude=1,2
Altitude=1,3
Heading=1,4
AirSpeed=1,5
WindDirectionAndSpeed=1,6
FrameRate=2,1
LockedFrameRate=2,2
GForce=2,3
FuelPercentage=2,4
[SlewTextInfo.1]
Latitude=1,1
Longitude=1,2
Altitude=1,3
Heading=1,4
AirSpeed=1,5
[SlewTextInfo.2]
FrameRate=1,1
LockedFrameRate=1,2
[SlewTextInfo.3]
Latitude=1,1
Longitude=1,2
Altitude=1,3
Heading=1,4
AirSpeed=1,5
FrameRate=2,1
LockedFrameRate=2,2
[Avatar]
DefaultAvatar=Army Infantry
[DynamicHeadMovement]
LonAccelOnHeadLon=-0.020000
LonAccelOnHeadPitch=-0.010000
RollAccelOnHeadLat=0.010000
YawAccelOnHeadLat=-0.100000
RollAccelOnHeadRoll=0.100000
MaxHeadAngle=5.000000
MaxHeadOffset=0.300000
HeadMoveTimeConstant=1.000000
[VirtualCopilot]
VirtualCopilotActive=0
[USERINTERFACE]
SHOW_SCENARIO_WINDOW=1
BroadcastGPSData=0
PAUSE_ON_LOST_FOCUS=0
PROMPT_ON_EXIT=1
RestoreTimeOnMove=1
ScreenshotImageFormat=2
SHOW_MISSION_CAPTIONS=1
Map_Orientation=2
MUTE_ON_LOST_FOCUS=1
[DISPLAY.Device.NVIDIA GeForce GTX 1080.0.0]
Mode=3840x2160x32
[TrafficManager]
AirlineDensity=0
GADensity=0
FreewayDensity=0
ShipsAndFerriesDensity=0
LeisureBoatsDensity=0
IFROnly=0
AIRPORT_SCENERY_DENSITY=0
[AContain]
ShowLabels=0
ShowUserLabel=0
ShowLabelManufacturer=1
ShowLabelModel=1
ShowLabelTailNumber=0
ShowLabelDistance=1
ShowLabelAltitude=1
ShowLabelAirline=0
ShowLabelAirlineAndFlightNumber=0
ShowLabelFlightPlan=0
ShowLabelContainerId=0
ShowLabelAirspeed=0
ShowLabelHeading=0
LabelDelay=1000
LabelColor=FFFF0000
EnableRibbonVisuals=0
ShowRibbonUserObject=0
ShowRibbonUserAvatar=0
ShowRibbonAircraft=0
ShowRibbonGroundVehicles=0
ShowRibbonBoats=0
ShowRibbonAvatars=0
ShowRibbonWeapons=0
ShowRibbonCountermeasures=0
UserObjectRibbonColor=FFFF0000
UserAvatarRibbonColor=FFFF8000
AircraftRibbonColor=FF0000FF
GroundVehicleRibbonColor=FF00FF00
BoatRibbonColor=FF00FFFF
AvatarRibbonColor=FFFFFF00
WeaponRibbonColor=FF800000
CountermeasureRibbonColor=FF640080
RibbonFidelity=5.000000
RibbonMaxDistance=3218.689941
[TERRAIN]
LOD_RADIUS=5.500000
TESSELLATION_FACTOR=85
MESH_RESOLUTION=23
TEXTURE_RESOLUTION=29
AUTOGEN_VEGETATION_DENSITY=3
AUTOGEN_BUILDING_DENSITY=3
DETAIL_TEXTURE=1
HIGH_RESOLUTION_TERRAIN_TEXTURES=1
WATER_REFLECT_CLOUDS=0
WATER_REFLECT_USERAIRCRAFT=1
WATER_REFLECT_SIMOBJECTS=0
WATER_REFLECT_TERRAIN=1
WATER_REFLECT_AUTOGEN_VEGETATION=0
WATER_REFLECT_AUTOGEN_BUILDINGS=0
WATER_REFRACT_CLOUDS=0
WATER_REFRACT_USERAIRCRAFT=0
WATER_REFRACT_SIMOBJECTS=0
WATER_REFRACT_TERRAIN=0
WATER_REFRACT_AUTOGEN_VEGETATION=0
WATER_REFRACT_AUTOGEN_BUILDINGS=0
ENABLE_BATHYMETRY=0
WATER_CLARITY=30
WATER_DETAIL=2
UseGlobalTerrainView=False
[ATC]
AutoOpenAirTrafficWindow=1
UsePilotVoice=1
ShowATCText=1
PilotVoice=0
COMM_MSG_AI_ATC_COLOR=0XFF8C00
COMM_MSG_ATC_AI_COLOR=0X00008B
COMM_MSG_ATC_USER_COLOR=0X006400
COMM_MSG_USER_ATC_COLOR=0XA52A2A
COMM_MSG_ATIS_COLOR=00000000
[INTERNATIONAL]
ASLAT=2
ASLON=1
MEASURE=0
[REALISM]
PFactor=1.000000
Torque=1.000000
GyroEffect=1.000000
CrashTolerance=1.000000
General=1.000000
UnlimitedFuel=False
AllowEngineDamage=True
TrueAirspeed=False
AutoCoord=False
RealMixture=True
StressDamage=True
GEffect=True
ManualLights=True
GyroDrift=False
CrashWithDyn=True
CrashDetection=True
AvatarNoCollision=False
OnCrashAction=0
[ATTACHMENTS]
WeaponHighlight=False
HighlightDuration=1.000000
AutoWeaponSwitching=False
UnlimitedWeapons=False
UnlimitedCountermeasures=False
IgnoreAttachmentWeight=True
IgnoreAttachmentForces=True
[RECORDER]
RecordAITraffic=True
RecordAirportVehicles=True
RecordLeisureBoats=True
[SIM]
SYSCLOCK=1
OPTIMIZE_PARTS=1
[SOUND]
SOUND=1
SOUND_QUALITY=2
SOUND_LOD=0
PrimaryPlaybackDevice={251CB277-3D42-4B07-B364-A06B0730D23B}
VoicePlaybackDevice={DEF00002-9C6D-47ED-AAF1-4DDA8F2B5C03}
VoiceCaptureDevice={DEF00003-9C6D-47ED-AAF1-4DDA8F2B5C03}
SOUND_FADER1=0.500000
SOUND_FADER2=0.500000
SOUND_FADER3=0.500000
SOUND_FADER4=0.500000
[STARTUP]
DEMO=0
STARTUP_DEMO=
LOAD_SCENARIO_TOOLS=1
LoadCorePlugins=1
LoadWindow=1
[PointOfInterestSystem]
CycleSetting=0
[FACILITIES]
COUNTRY=
STATE=
CITY=
GTL_BUTTON=4096
[MISC]
Com_Rate=7
[MULTIPLAYER]
FrameSyncRate=0

mikjet
Posts: 10
Joined: Tue Nov 26, 2013 1:14 am

Re: Prepar3d V4 CTD no error messages

Postby mikjet » Thu Aug 03, 2017 1:17 pm

Have same problem. Mine simply shuts down, not doing anything, no error message. This is what I did:
to test stability decided to let flight run overnight, so set up the following:
P3Dv4 with hotfix, PMDG 747, ASV4, ORBX Global, no other add ons.
set flight from MMUN to EGKK - no touching of anything in terms of views or anything.
.
.
.
wake up to find my windows desktop staring at me - no error message. Nothing in the event log.

** has happened few other times with various aircrafts when I would be flying along and for no apparent reason program somehow decides it had enough for one day and shuts down. No error message, event log has no clue what happened.

Michel.

arthur.medeiros
Posts: 3
Joined: Tue Aug 01, 2017 11:55 am

Re: Prepar3d V4 CTD no error messages

Postby arthur.medeiros » Thu Aug 03, 2017 2:05 pm

Michel,

same problem here. I'm using P3D v4, PMDG 747, ASV4. I've been trying to fly from SCEL to YSSY... Even if I pause the game before going to bed, when I wake up P3D is gone... No messages, event viewer entries... Nothing at all!
Now I'm saving the flight before going to sleep. But It's very weird, indeed!


Regards, Arthur

bcrawley57
Posts: 12
Joined: Fri Sep 12, 2014 8:07 pm

Re: Prepar3d V4 CTD no error messages

Postby bcrawley57 » Thu Aug 03, 2017 2:07 pm

I have a reproducible CTD with A2A aircraft, and only A2A aircraft. It happens when I am in windowed mode and move the window slightly. I get a blue ring followed by a crash to desktop with a similar Kernal error. As it doesn't happen with non A2 A aircraft, I have initially placed the issue in their support forums.

User avatar
Brady Butler
Lockheed Martin
Posts: 965
Joined: Tue May 09, 2017 5:31 pm

Re: Prepar3d V4 CTD no error messages

Postby Brady Butler » Thu Aug 03, 2017 2:10 pm

Hello Philip,

Do you have the hotfix installed? It would be version 4.0.28.21686.

Michel,

I'm attempting to reproduce this with the specifications provided, without any add-ons. I'll provide an update whether I have a crash or not.

Arthur,

I'm also trying to reproduce this error with your flight path as well, without any add-ons. I'll provide an update to this flight path test as well.

Regards,
Brady
Brady Butler
Prepar3D® Software Engineer

mikjet
Posts: 10
Joined: Tue Nov 26, 2013 1:14 am

Re: Prepar3d V4 CTD no error messages

Postby mikjet » Thu Aug 03, 2017 3:31 pm

Brady,

if you have any data collecting tools you want me to use to help you guys out, let me know, we can do that. I'll let it run as much as you need. v3 works like a charm, no issues there. So I can only assume these are expected new version hickups and by the time we reach 4.5 or 4.6 for example, it will be as stable as v3 is now.

Not sure how to suggest reproducing since like Arthur and I said, we just let it run, not touching anything. I can leave it running again and this time paused and come back after few hours and see if it's still running.

Michel.

decaf
Posts: 4
Joined: Sun Nov 10, 2013 3:14 pm

Re: Prepar3d V4 CTD no error messages

Postby decaf » Thu Aug 03, 2017 4:42 pm

I'm having the same problem here. CTD without anything in the event log.

@ bcrawley57: I had the same problem with the A2A C182, crash when moving the window, but this seemed to be "solved" by enabling the "MipMap VC Panels" option for me. So now I can move the windows and resize it without problem... however I still get the sporadic crash as described in this thread. :(

agile8
Posts: 1
Joined: Thu Jun 16, 2016 2:42 am

Re: Prepar3d V4 CTD no error messages

Postby agile8 » Thu Aug 03, 2017 8:59 pm

I'm not sure if this has anything to do with either the AS CRJ 700/900, PMDG 737 or ORBX? A month ago P3D was running fine. Stock aircraft would load up. Now when loading some stock aircraft P3D just CTD with no warning. Occasionally, I get the ntdll.dll issue or the stackhas...error. Any help would be great. Thanks.

User avatar
Brady Butler
Lockheed Martin
Posts: 965
Joined: Tue May 09, 2017 5:31 pm

Re: Prepar3d V4 CTD no error messages

Postby Brady Butler » Fri Aug 04, 2017 10:47 am

Hello all,

I left the two flight paths mentioned previously in this post (Michel's and Arthur's) running overnight. I tested in a default Prepar3D build, version 4.0.28.21686 - without add-ons, and neither have crashed with each flight lasting ~20 hours at the time of this post.

If you are experiencing this issue, could you please review this topic and let us know the results from following the troubleshooting steps? Also, can you provide the details of your system?

http://www.prepar3d.com/forum/viewtopic ... 2&t=123246

If the issue is caused by an add-on, you will likely want to reach out to the add-on developer for direct support. If they need any support with development, they should not hesitate to contact us.

Regards,
Brady
Brady Butler
Prepar3D® Software Engineer

decaf
Posts: 4
Joined: Sun Nov 10, 2013 3:14 pm

Re: Prepar3d V4 CTD no error messages

Postby decaf » Sat Aug 05, 2017 7:41 pm

This is a tricky one. I have now made about twelve flights on PilotEdge in the Socal area, with the A2A C182 aircraft.
Prepar3D have crashed four times out of those twelve. Today I attempted the same flight twice, KSMF-KMHV at 7500ft, and it crashed at roughly the same location, midpoint between the airports.

All flights are pretty short, about an hour to an hour and a half.

When flying at cruise, suddenly the sim freezes for about 10 seconds, after which it terminates and sends me back to the desktop.
No error events were logged in the Windows Event log.

I do have a few addons, but I don't really know how to troubleshoot it since the sim does not crash *every* time, but only occasionally, and flying with a stock aircraft really does not appeal to me.

I thought I'd write the add-ons I'm using at the moment, so that maybe others can chime in and perhaps we can find some common denominator?

The entries from my dll.xml and exe.xml which are not disabled currently are:
  • Modules\FSUIPC5.dll (FSUIPC 5)
  • as_srv\as_connect_64.dll (Active Sky 16)
  • as_srv\as_btstrp_config_manager.exe (Active Sky 16)
Those are the only modules that are loaded into the sim if I understand correctly, so aren't these the only ones capable of crashing the simulator unless there is an error in Prepar3D?

I am using Spad.Next as well as ChasePlane and TrackIR.
Scenery-wise it is OrbX Southern California and Orbx Global LC NA, OrbX Vector and also PILOT'S Global FS Ultimate Next Generation.

I am runnig Windows 10 with the latest updates, with an Nvidia Geforce 1080 with the latest Nvidia drivers installed.

Is there no log or anything from Prepar3D itself that can help pinpoint this problem? It is getting quite frustrating.

User avatar
Martyson
Posts: 10568
Joined: Sun Mar 25, 2012 11:08 am

Re: Prepar3d V4 CTD no error messages

Postby Martyson » Sat Aug 05, 2017 7:55 pm

From decaf:
"I am using Spad.Next as well as ChasePlane and TrackIR."

Is ChasePlane fully approved for P3D or is it still in testing?
Best Regards,
Vaughan Martell (KDTW)

decaf
Posts: 4
Joined: Sun Nov 10, 2013 3:14 pm

Re: Prepar3d V4 CTD no error messages

Postby decaf » Sat Aug 05, 2017 8:21 pm

Is ChasePlane fully approved for P3D or is it still in testing?
ChasePlane itself is still in Beta, but the beta version supports P3D v4 anyway.


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