[Crash] terrain.dll

Any issues, problems or troubleshooting topics related to the Prepar3D client application.
B747Fan
Posts: 12
Joined: Sat Jun 10, 2017 6:52 pm

[Crash] terrain.dll

Postby B747Fan » Sat Jun 10, 2017 6:57 pm

Hi guys,

I just got a "prepar3d.exe stops working" when I started my descent to EHAM in the PMDG 747.
In the error log of Windows, I found the following info:

Code: Select all

Prepar3D.exe 4.0.23.21468 59279be2 terrain.dll 4.0.23.21468 59279b72 c0000005 00000000000e0ddd c34 01d2e1e98cb7dddb P:\Program Files (x86)\Lockheed Martin\Prepar3D v4\Prepar3D.exe P:\Program Files (x86)\Lockheed Martin\Prepar3D v4\terrain.dll 0305c577-696b-4f7c-bf48-2b94b418ff86

Code: Select all

Anwendung: Prepar3D.exe Frameworkversion: v4.0.30319 Beschreibung: Der Prozess wurde aufgrund einer unbehandelten Ausnahme beendet. Ausnahmeinformationen: Ausnahmecode c0000005, Ausnahmeadresse 00007FFFCBCB0DDD
I cannot translate this into english but maybe you see the relevant information.

And after all: To load back the flight isn't able x) 6:30 hrs for nothing.

BR
Timm
Regards,
Timm Rehberg

User avatar
Poppet
Posts: 2770
Joined: Sat Nov 01, 2014 4:12 pm

Re: [Crash] terrain.dll

Postby Poppet » Sat Jun 10, 2017 9:24 pm

Hello Timm

Can you lower your Mesh resolution setting back to a default 19m and test Prepar3D with this setting applied

Prepar3D > Options > World - Mesh resolution

----------------

If you are still having Issues click the link below and go through the General debugging steps one by one and Insure you also follow step 5, Remove your generated files, Then launch Prepar3D and test in a default state. Introduce your Add On's back slowly and test as you go along to try and Isolate the Issue

http://www.prepar3d.com/forum/viewtopic ... 2&t=123246

benjamindavid
Posts: 2
Joined: Mon May 18, 2015 3:27 pm

Re: [Crash] terrain.dll

Postby benjamindavid » Sun Jun 11, 2017 4:53 am

Hi All,

before I open a new topic because of that, I had the same problem. The problem appears when I tried to pop out a panel from the Airplane after long time flight. Plane was PMDG 777.
Might this be the cause?

Below you can find my two app logs regarding the problem as well as my prepar3d cfg.
please help me out with that and thank you in advance


Benjamin
Log Name: Application
Source: Application Error
Date: 11.06.2017 06:09:02
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: DESKTOP-8MH4RMP
Description:
Faulting application name: Prepar3D.exe, version: 4.0.23.21468, time stamp: 0x59279be2
Faulting module name: terrain.dll, version: 4.0.23.21468, time stamp: 0x59279b72
Exception code: 0xc0000005
Fault offset: 0x00000000000a1af9
Faulting process id: 0x3728
Faulting application start time: 0x01d2e205276af6cc
Faulting application path: E:\Lockheed Martin\Prepar3D v4\Prepar3D.exe
Faulting module path: E:\Lockheed Martin\Prepar3D v4\terrain.dll
Report Id: bcbe1fae-f772-4361-96dc-8d900259717c
Faulting package full name:
Faulting package-relative application ID:
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2017-06-11T04:09:02.901453700Z" />
<EventRecordID>34226</EventRecordID>
<Channel>Application</Channel>
<Computer>DESKTOP-8MH4RMP</Computer>
<Security />
</System>
<EventData>
<Data>Prepar3D.exe</Data>
<Data>4.0.23.21468</Data>
<Data>59279be2</Data>
<Data>terrain.dll</Data>
<Data>4.0.23.21468</Data>
<Data>59279b72</Data>
<Data>c0000005</Data>
<Data>00000000000a1af9</Data>
<Data>3728</Data>
<Data>01d2e205276af6cc</Data>
<Data>E:\Lockheed Martin\Prepar3D v4\Prepar3D.exe</Data>
<Data>E:\Lockheed Martin\Prepar3D v4\terrain.dll</Data>
<Data>bcbe1fae-f772-4361-96dc-8d900259717c</Data>
<Data>
</Data>
<Data>
</Data>
</EventData>
</Event>
Log Name: Application
Source: .NET Runtime
Date: 11.06.2017 06:09:02
Event ID: 1026
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: DESKTOP-8MH4RMP
Description:
Application: Prepar3D.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: exception code c0000005, exception address 00007FFA44C61AF9

Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name=".NET Runtime" />
<EventID Qualifiers="0">1026</EventID>
<Level>2</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2017-06-11T04:09:02.402047200Z" />
<EventRecordID>34225</EventRecordID>
<Channel>Application</Channel>
<Computer>DESKTOP-8MH4RMP</Computer>
<Security />
</System>
<EventData>
<Data>Application: Prepar3D.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: exception code c0000005, exception address 00007FFA44C61AF9
</Data>
</EventData>
</Event>

[GRAPHICS]
SCREEN_CAPTURE_MAX_JOBS=10
VIDEO_CAPTURE_WIDTH=720
VIDEO_CAPTURE_HEIGHT=480
VIDEO_CAPTURE_FPS=30
VIDEO_CAPTURE_BIT_RATE=3200000
VIDEO_CAPTURE_IS_THREADED=True
VIDEO_CAPTURE_INFO_SEND_RATE=20
VIDEO_CAPTURE_MAX_FRAME_SIZE=500000
VIDEO_CAPTURE_TTL=255
HDR_BRIGHTNESS=1.350000
HDR_BLOOM_THRESHOLD=3.000000
HDR_BLOOM_MAGNITUDE=0.800000
HDR_BLOOM_BLUR_SIGMA=0.800000
TONEMAP_DAY_EXPOSURE_KEY=0.280000
TONEMAP_NIGHT_EXPOSURE_KEY=0.130000
HDR_SATURATION=1.000000
MAX_POINT_LIGHTS=250
MAX_SPOT_LIGHTS=250
ViewGroup_Number=-1
MIPMAP_VC_PANELS=1
TEXTURE_MAX_LOAD=1024
NUM_LIGHTS=4
COCKPIT_HIGH_LOD=1
AIRCRAFT_REFLECTIONS=1
LANDING_LIGHTS=1
DYNAMIC_LIGHTING=1
DAWN_DUSK_SMOOTHING=1
LENSFLARE=1
HDR=1
DYNAMIC_REFLECTIONS=1
SHADOW_QUALITY=2
SHADOW_DRAW_DISTANCE=2
CONTENT_NO_SHADOW=1
INTERIOR_SHADOWS_CAST=1
EXTERIOR_SHADOWS_CAST=1
SIMOBJECT_SHADOWS_CAST=1
TERRAIN_SHADOWS_CAST=1
VEGETATION_SHADOWS_CAST=1
BUILDING_SHADOWS_CAST=1
CLOUD_SHADOWS_CAST=1
PARTICLES_SHADOWS_CAST=1
INTERIOR_SHADOWS_RECEIVE=1
EXTERIOR_SHADOWS_RECEIVE=1
SIMOBJECT_SHADOWS_RECEIVE=1
TERRAIN_SHADOWS_RECEIVE=1
VEGETATION_SHADOWS_RECEIVE=1
BUILDING_SHADOWS_RECEIVE=1
SHADOW_NUM_CASCADES_LOW=4
SHADOW_NUM_CASCADES_MID=5
SHADOW_NUM_CASCADES_HIGH=7
SHADOW_NUM_CASCADES_ULTRA=12
OPAQUE_SHADOW_TEXTURE_SIZE=2048
TRANSLUCENT_SHADOW_TEXTURE_SIZE=512
OPAQUE_SHADOW_DRAW_DISTANCE=2000
TRANSLUCENT_SHAD0W_DRAW_DISTANCE=2000
SHADOW_LOG_PARTITION_LOW=0.850000
SHADOW_LOG_PARTITION_MID=0.850000
SHADOW_LOG_PARTITION_HIGH=0.850000
SHADOW_LOG_PARTITION_ULTRA=0.850000
EFFECTS_QUALITY=1
EFFECTS_DISTANCE=1
TEXTURE_QUALITY=3
IMAGE_QUALITY=0
See_Self=1
Text_Scroll=1
[WEATHER]
CLOUD_FACING_MODE=0
WindshieldPrecipitationEffects=1
MinGustTime=10
MaxGustTime=500
MinGustRampSpeed=1
MaxGustRampSpeed=200
MinVarTime=5
MaxVarTime=50
MinVarRampSpeed=10
MaxVarRampSpeed=75
TurbulenceScale=1.000000
WeatherGraphDataInDialog=0
AdjustForMagVarInDialog=1
DynamicWeather=0
DownloadWindsAloft=0
DisableTurbulence=0
CLOUD_DRAW_DISTANCE=6
DETAILED_CLOUDS=1
OPTIMIZE_DENSE_CLOUDS=0
CLOUD_COVERAGE_DENSITY=8
THERMAL_VISUALS=0
VolumetricFog=1
DetailedPrecipitation=1
[DISPLAY]
ChangeTime=4.000000
TransitionTime=4.000000
TEXTURE_FILTERING=8
MSAA=4
SSAA=0
VSYNC=0
FXAA=0
TRIPLE_BUFFER=0
SKINNED_ANIMATIONS=1
TEXTURE_BANDWIDTH_MULT=30
UPPER_FRAMERATE_LIMIT=0
WideViewAspect=True
FullScreenBackground=True
FullScreenAutoFill=True
ActiveWindowTitleTextColor=255,255,255
ActiveWindowTitleBackGroundColor=0,28,140,64
NonActiveWindowTitleTextColor=255,255,255
NonActiveWindowTitleBackGroundColor=24,33,87,64
InfoUpperLeftTextColorUser=255,0,0
InfoUpperLeftTextColorNonUser=255,127,0
InfoUpperLeftBackGroundColor=0,0,0,0
InfoUpperRightTextColor=255,0,0
InfoUpperRightBackGroundColor=0,0,0,0
InfoLowerLeftTextColor=255,255,255
InfoLowerLeftBackGroundColor=255,0,0,128
InfoLowerRightTextColor=255,255,255
InfoLowerRightBackGroundColor=255,0,0,128
InfoBrakesEnable=False
InfoParkingBrakesEnable=True
InfoPauseEnable=True
InfoSlewEnable=True
InfoStallEnable=False
InfoOverspeedEnable=False
InfoWeaponSystemEnable=True
InfoCountermeasureEnable=False
InfoUpperRightTextEnable=True
Fullscreen=False
[SCENERY]
AUTOGEN_DRAW_DISTANCE=24000.000000
AUTOGEN_TREE_DRAW_DISTANCE_PERCENT=0.900000
AUTOGEN_TREE_MIN_DISTANCE_TO_LOD=2500.000000
MaxRegionsPurgePerFrame=16
POP_FREE_AUTOGEN=1
AUTOGEN_BATCH_LOD=2
AUTOGEN_VEGETATION_TYPE=0
IMAGE_COMPLEXITY=4
[MAIN]
User Objects=Airplane, Helicopter, Submersible, ExternalSim, Avatar
LabelsSupported=Airplane, Helicopter
ShowInfoText=1
Location=917,375,1963,1181,\\.\DISPLAY1
Maximized=2
HideMenuNormal=0
HideMenuFullscreen=1
[PANELS]
IMAGE_QUALITY=1
SAVE_AND_LOAD_PANEL_STATE=0
MAX_VC_TEXTURE_RESOLUTION=1024
PANEL_OPACITY=100
QUICKTIPS=1
PANEL_MASKING=1
PANEL_STRETCHING=1
UNITS_OF_MEASURE=1
PANELS_ALWAYS_ON_TOP=1
[CONTROLS]
Controls_Default=Standard
Controls_Current=Standard
KBDAIL=64
KBDELEV=64
KBDRUD=64
[TextInfo.1]
Latitude=1,1
Longitude=1,2
Altitude=1,3
Heading=1,4
AirSpeed=1,5
WindDirectionAndSpeed=1,6
[TextInfo.2]
FrameRate=1,1
LockedFrameRate=1,2
GForce=1,3
FuelPercentage=1,4
[TextInfo.3]
Latitude=1,1
Longitude=1,2
Altitude=1,3
Heading=1,4
AirSpeed=1,5
WindDirectionAndSpeed=1,6
FrameRate=2,1
LockedFrameRate=2,2
GForce=2,3
FuelPercentage=2,4
[SlewTextInfo.1]
Latitude=1,1
Longitude=1,2
Altitude=1,3
Heading=1,4
AirSpeed=1,5
[SlewTextInfo.2]
FrameRate=1,1
LockedFrameRate=1,2
[SlewTextInfo.3]
Latitude=1,1
Longitude=1,2
Altitude=1,3
Heading=1,4
AirSpeed=1,5
FrameRate=2,1
LockedFrameRate=2,2
[Avatar]
DefaultAvatar=Army Infantry
[DynamicHeadMovement]
LonAccelOnHeadLon=-0.020000
LonAccelOnHeadPitch=-0.010000
RollAccelOnHeadLat=0.010000
YawAccelOnHeadLat=-0.100000
RollAccelOnHeadRoll=0.100000
MaxHeadAngle=5.000000
MaxHeadOffset=0.300000
HeadMoveTimeConstant=1.000000
[VirtualCopilot]
VirtualCopilotActive=0
[DISPLAY.Device.NVIDIA GeForce GTX 980M.0.0]
Mode=2880x1620x32
[USERINTERFACE]
SHOW_SCENARIO_WINDOW=1
BroadcastGPSData=0
PAUSE_ON_LOST_FOCUS=0
PROMPT_ON_EXIT=1
RestoreTimeOnMove=1
ScreenshotImageFormat=0
SHOW_MISSION_CAPTIONS=1
Map_Orientation=2
[TrafficManager]
AirlineDensity=0
GADensity=0
FreewayDensity=0
ShipsAndFerriesDensity=0
LeisureBoatsDensity=0
IFROnly=0
AIRPORT_SCENERY_DENSITY=0
[AContain]
ShowLabels=1
ShowUserLabel=0
ShowLabelManufacturer=1
ShowLabelModel=1
ShowLabelTailNumber=0
ShowLabelDistance=1
ShowLabelAltitude=1
ShowLabelAirline=0
ShowLabelAirlineAndFlightNumber=0
ShowLabelFlightPlan=0
ShowLabelContainerId=0
ShowLabelAirspeed=0
ShowLabelHeading=0
LabelDelay=1000
LabelColor=FFFF0000
EnableRibbonVisuals=0
ShowRibbonUserObject=0
ShowRibbonUserAvatar=0
ShowRibbonAircraft=0
ShowRibbonGroundVehicles=0
ShowRibbonBoats=0
ShowRibbonAvatars=0
ShowRibbonWeapons=0
ShowRibbonCountermeasures=0
UserObjectRibbonColor=FFFF0000
UserAvatarRibbonColor=FFFF8000
AircraftRibbonColor=FF0000FF
GroundVehicleRibbonColor=FF00FF00
BoatRibbonColor=FF00FFFF
AvatarRibbonColor=FFFFFF00
WeaponRibbonColor=FF800000
CountermeasureRibbonColor=FF640080
RibbonFidelity=5.000000
RibbonMaxDistance=3218.689941
[TERRAIN]
LOD_RADIUS=5.500000
TESSELLATION_FACTOR=85
MESH_RESOLUTION=22
TEXTURE_RESOLUTION=27
AUTOGEN_VEGETATION_DENSITY=3
AUTOGEN_BUILDING_DENSITY=3
DETAIL_TEXTURE=1
HIGH_RESOLUTION_TERRAIN_TEXTURES=1
WATER_REFLECT_CLOUDS=1
WATER_REFLECT_USERAIRCRAFT=1
WATER_REFLECT_SIMOBJECTS=0
WATER_REFLECT_TERRAIN=0
WATER_REFLECT_AUTOGEN_VEGETATION=0
WATER_REFLECT_AUTOGEN_BUILDINGS=0
WATER_REFRACT_CLOUDS=0
WATER_REFRACT_USERAIRCRAFT=0
WATER_REFRACT_SIMOBJECTS=0
WATER_REFRACT_TERRAIN=0
WATER_REFRACT_AUTOGEN_VEGETATION=0
WATER_REFRACT_AUTOGEN_BUILDINGS=0
ENABLE_BATHYMETRY=0
WATER_CLARITY=30
WATER_DETAIL=2
UseGlobalTerrainView=False
[ATC]
AutoOpenAirTrafficWindow=1
UsePilotVoice=1
ShowATCText=1
PilotVoice=0
COMM_MSG_AI_ATC_COLOR=0XFF8C00
COMM_MSG_ATC_AI_COLOR=0X00008B
COMM_MSG_ATC_USER_COLOR=0X006400
COMM_MSG_USER_ATC_COLOR=0XA52A2A
COMM_MSG_ATIS_COLOR=00000000
[INTERNATIONAL]
ASLAT=3
ASLON=0
MEASURE=1
[REALISM]
PFactor=1.000000
Torque=1.000000
GyroEffect=1.000000
CrashTolerance=1.000000
General=1.000000
UnlimitedFuel=False
AllowEngineDamage=True
TrueAirspeed=False
AutoCoord=False
RealMixture=True
StressDamage=True
GEffect=True
ManualLights=True
GyroDrift=False
CrashWithDyn=True
CrashDetection=False
AvatarNoCollision=False
OnCrashAction=0
[ATTACHMENTS]
WeaponHighlight=False
HighlightDuration=1.000000
AutoWeaponSwitching=False
UnlimitedWeapons=False
UnlimitedCountermeasures=False
IgnoreAttachmentWeight=True
IgnoreAttachmentForces=True
[RECORDER]
RecordAITraffic=True
RecordAirportVehicles=True
RecordLeisureBoats=True
[SIM]
SYSCLOCK=1
OPTIMIZE_PARTS=1
[SOUND]
SOUND=1
SOUND_QUALITY=2
SOUND_LOD=0
PrimaryPlaybackDevice={DEF00000-9C6D-47ED-AAF1-4DDA8F2B5C03}
VoicePlaybackDevice={DEF00002-9C6D-47ED-AAF1-4DDA8F2B5C03}
VoiceCaptureDevice={DEF00003-9C6D-47ED-AAF1-4DDA8F2B5C03}
[STARTUP]
DEMO=0
STARTUP_DEMO=
LOAD_SCENARIO_TOOLS=1
LoadCorePlugins=1
LoadWindow=1
[PointOfInterestSystem]
CycleSetting=0
[FACILITIES]
COUNTRY=
STATE=
CITY=
GTL_BUTTON=4096
[MISC]
Com_Rate=7
[MULTIPLAYER]
FrameSyncRate=0

B747Fan
Posts: 12
Joined: Sat Jun 10, 2017 6:52 pm

Re: [Crash] terrain.dll

Postby B747Fan » Mon Jun 12, 2017 7:15 pm

Hi,

after I've installed Windows 10 completely new and a fresh install of P3D v4 I got today the following crash during flight to LOWW in the PMDG 777-200LR

Code: Select all

Programm Prepar3D.exe, Version 4.0.23.21468 kann nicht mehr unter Windows ausgeführt werden und wurde beendet. Überprüfen Sie den Problemverlauf in der Systemsteuerung "Sicherheit und Wartung", um nach weiteren Informationen zum Problem zu suchen. Prozess-ID: 27b4 Startzeit: 01d2e39234de41ea Beendigungszeit: 18 Anwendungspfad: P:\Program Files\Prepar3D v4\Prepar3D.exe Berichts-ID: a824a0d6-2f62-4f1f-84a9-c06de9e8c94f Vollständiger Name des fehlerhaften Pakets: Auf das fehlerhafte Paket bezogene Anwendungs-ID:
Regards,
Timm Rehberg

User avatar
Poppet
Posts: 2770
Joined: Sat Nov 01, 2014 4:12 pm

Re: [Crash] terrain.dll

Postby Poppet » Tue Jun 13, 2017 9:32 am

Hello,

Have you tried posting your Issue on the PMDG User Forum

https://www.avsim.com/forums/forum/136- ... ort-forum/

Dan Adams
Posts: 7
Joined: Tue Jun 06, 2017 8:34 am

Re: [Crash] terrain.dll

Postby Dan Adams » Wed Jun 14, 2017 5:59 pm

I too have been getting the terrain.dll crash - intermittently today, was fine before. I figured it was some scenery where I was flying so I disabled it. The problem seemed to be solved then an hour later (after restarting the flight from a save) it crashed again.

I don't have my settings ridiculously high - its certainly not pushing the limits for what my PC can handle thats for sure. It is a tad frustrating though...

bbuckley
Posts: 6
Joined: Sat Aug 26, 2017 1:13 pm

Re: [Crash] terrain.dll

Postby bbuckley » Wed Sep 27, 2017 6:14 pm

Just suffered a terrain.dll crash very shortly after takeoff on climbout. I was flying the P3Dv4 "stock" Carenado A36 so it isn't just a PMDG thing. Here is a text file with the Event Viewer info for the events (terrain.dll and .NET). and my system specs. Let me know what other info I can provide.


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