PMDG P3D v3 crash after few hours

Any issues, problems or troubleshooting topics related to the Prepar3D client application.
Martyson
Posts: 9009
Joined: Sun Mar 25, 2012 11:08 am

Re: P3Dv3 CTD Event 1000 MSVCR120.dll

Postby Martyson » Sun Jan 03, 2016 11:51 am

Did you now install the new recent T7 Update (posted 1 jan 16) ?
Best Regards,
Vaughan Martell (KDTW)

espresso
Posts: 15
Joined: Fri Aug 29, 2014 11:25 am

Re: P3Dv3 CTD Event 1000 MSVCR120.dll

Postby espresso » Sun Jan 03, 2016 12:05 pm

Yep. No change.

Martyson
Posts: 9009
Joined: Sun Mar 25, 2012 11:08 am

Re: P3Dv3 CTD Event 1000 MSVCR120.dll

Postby Martyson » Sun Jan 03, 2016 12:09 pm

I have not purchased the T7 yet so would like to ask if this problem is also with the T7 for FSX?
Best Regards,
Vaughan Martell (KDTW)

espresso
Posts: 15
Joined: Fri Aug 29, 2014 11:25 am

Re: P3Dv3 CTD Event 1000 MSVCR120.dll

Postby espresso » Sun Jan 03, 2016 12:23 pm

I encountered it several times with the 777 now. Had a ctd event with the 737 too but not exactly the same error message.

jffry0112
Posts: 11
Joined: Tue Oct 13, 2015 9:01 am

P3D crash while cruising.

Postby jffry0112 » Sun Jan 03, 2016 1:06 pm

Hi guys,

i did several flight with T7 or NGX and i flight P3d will crash.
For example did KIAD-EDFH 3 times and 3 times P3D crashes just before entering UK airspace.
Checked eventviewer and found this but don't know what to do.

Any help??

error 1)
Application Error

Naam van toepassing met fout: Prepar3D.exe, versie: 3.1.2.15831, tijdstempel: 0x5672b60a
Naam van module met fout: KERNELBASE.dll, versie: 10.0.10586.0, tijdstempel: 0x5632da1c
Uitzonderingscode: 0xc0020001
Foutmarge: 0x000bd8a8
Id van proces met fout: 0x1e60
Starttijd van toepassing met fout: 0x01d145992e58ce5f
Pad naar toepassing met fout: D:\Prepar3D\Prepar3D.exe
Pad naar module met fout: C:\WINDOWS\SYSTEM32\KERNELBASE.dll
Rapport-id: ee26e320-7b67-4f39-9945-c4815f0e2b58
Volledige pakketnaam met fout:
Relatieve toepassings-id van pakket met fout:

error2)
.NETRuntime

Toepassing: Prepar3D.exe
Framework-versie: v4.0.30319
Beschrijving: het proces is beëindigd als gevolg van een onverwerkte uitzondering.
Uitzonderingsinformatie: uitzonderingscode c0020001, uitzonderingsadres 7711D8A8
Stack:

germanygreece93
Posts: 60
Joined: Tue Sep 24, 2013 7:08 pm

Re: P3D crash while cruising.

Postby germanygreece93 » Sun Jan 03, 2016 2:32 pm

I also got that error during cruise.

Mike LM
Posts: 1344
Joined: Mon Jul 20, 2015 5:26 pm

Re: P3D crash while cruising.

Postby Mike LM » Mon Jan 04, 2016 10:39 pm

Are you getting any errors with default aircraft or just with the T7 and NGX? Do you have any other add-ons?
Prepar3D® Software Engineer

germanygreece93
Posts: 60
Joined: Tue Sep 24, 2013 7:08 pm

Re: P3D crash while cruising.

Postby germanygreece93 » Tue Jan 05, 2016 11:49 am

As I only have the 777 and the 737 I cant confirm problems on default aircrafts. I am using FTX Global + Vector + OpenLC

PhilH
Posts: 11
Joined: Tue Jan 05, 2016 5:01 pm

Re: P3D crash while cruising.

Postby PhilH » Tue Jan 05, 2016 5:05 pm

I have only been using P3D for long flights for a few days, and I have gotten a random crash exactly like you during cruise on all flights (using the PMDG777, I don't have other aircraft)

Here is my similar thread on AVSIM.

Please let me know if you find a solution... The sim runs fine and stable for 5-6 hours, then crashes with a "KERNELBASE.DLL" error as well as a .NET error at the same time, for no apparent reason.

Thanks,

Phil H

PhilH
Posts: 11
Joined: Tue Jan 05, 2016 5:01 pm

Re: P3D crash while cruising.

Postby PhilH » Wed Jan 06, 2016 11:28 pm

Any ideas anyone? I have done 3-4 12h flights in P3D 3.1 so far and every single one has ended up with the sim crashing. I have tried to disable all addons except ASN (currently using Active Sky SP4 beta, maybe I should try disabling that too).

I have not yet tried to delete and rebuild my p3d.cfg file. I'll try that next, but I doubt it'll work.... Why would the sim run 100% fine and flawlessly for hours, and then suddenly just "stop working" with a .NET Runtime and kernelbase.dll error? It's always the same thing in the event viewer. I don't understand why it appears to be super stable, but then just crashes randomly during cruise.

germanygreece93
Posts: 60
Joined: Tue Sep 24, 2013 7:08 pm

Re: P3D crash while cruising.

Postby germanygreece93 » Thu Jan 07, 2016 3:56 pm

I just received a reply from PMDG regarding my issue.

KERNELBASE.dll definitely isn't code we wrote, and isn't called upon by any of our aircraft directly.

Microsoft's site says something about user profile corruption causing this issue. One of the users in that thread made a note about using Windows on a Mac computer through BootCamp, if you're in a similar situation. There are several ideas in here:
http://answers.microsoft.com/en-us/wind ... 749?auth=1

Kyle Rodgers
Technical Support
PMDG Simulations, LLC
www.precisionmanuals.com

espresso
Posts: 15
Joined: Fri Aug 29, 2014 11:25 am

Re: P3Dv3 CTD Event 1000 MSVCR120.dll

Postby espresso » Fri Jan 08, 2016 9:26 am

Hmmm... this thread has become awfully quiet.
Have you all given up or have you found a solution?
If it's the latter please share it with us. ;)

PhilH
Posts: 11
Joined: Tue Jan 05, 2016 5:01 pm

Re: P3D crash while cruising.

Postby PhilH » Fri Jan 08, 2016 2:12 pm

Thank you Kyle. I am running Windows directly on Windows, but user profile corruption could still be an issue I suppose.

As per the suggestions of people on AVSIM, I just tried my flight again after resetting my P3D.cfg, resetting my BIOS to default (no more overclock), completely reinstalling NVIDIA drivers and disabling all addons in the .XML files except the PMDG777 one. For the first time, I actually got a different crash than the KERNELBASE one! It crashed... but at least I'm getting somewhere.

I got the ai_player.dll crash this time. Funny thing is, I have never ever used any AI at all, it's all on 0%, and I run P3D as an administrator... I'll have to do a bit more research on this one, but I am happy to have something else other than the KERNELBASE error. Also, I didn't get the .NET error this time! Only one error. So far, I had always gotten a .NET runtime error followed by the KERNELBASE crash 1 second later.


Here is the most recent log from Windows Event Viewer:

Code: Select all

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
  <Provider Name="Application Error" />
  <EventID Qualifiers="0">1000</EventID>
  <Level>2</Level>
  <Task>100</Task>
  <Keywords>0x80000000000000</Keywords>
  <TimeCreated SystemTime="2016-01-08T12:08:56.108859500Z" />
  <EventRecordID>6279</EventRecordID>
  <Channel>Application</Channel>
  <Computer>Phil-PC</Computer>
  <Security />
  </System>
- <EventData>
  <Data>Prepar3D.exe</Data>
  <Data>3.1.2.15831</Data>
  <Data>5672b60a</Data>
  <Data>ai_player.dll</Data>
  <Data>3.1.2.15831</Data>
  <Data>5672b609</Data>
  <Data>c0000005</Data>
  <Data>00048fa9</Data>
  <Data>12d8</Data>
  <Data>01d149cc793a5cae</Data>
  <Data>C:\Lockheed Martin\Prepar3D v3\Prepar3D.exe</Data>
  <Data>C:\Lockheed Martin\Prepar3D v3\ai_player.dll</Data>
  <Data>bda75dfc-a927-40fe-9de2-baba9879f898</Data>
  <Data />
  <Data />
  </EventData>
  </Event>


And here is a link to the long log provided by "AppCrashViewer"


Thank you very much for your help!

Philippe Hewett

germanygreece93
Posts: 60
Joined: Tue Sep 24, 2013 7:08 pm

Re: P3D crash while cruising.

Postby germanygreece93 » Sat Jan 09, 2016 12:58 pm

Just made another flight. Again another crash; this time the ai_player.dll

Name der fehlerhaften Anwendung: Prepar3D.exe, Version: 3.1.2.15831, Zeitstempel: 0x5672b60a
Name des fehlerhaften Moduls: ai_player.dll, Version: 3.1.2.15831, Zeitstempel: 0x5672b609
Ausnahmecode: 0xc0000005
Fehleroffset: 0x00048fa9
ID des fehlerhaften Prozesses: 0x3278
Startzeit der fehlerhaften Anwendung: 0x01d14ac230c4c7fa
Pfad der fehlerhaften Anwendung: F:\Prepar3D\Prepar3D.exe
Pfad des fehlerhaften Moduls: F:\Prepar3D\ai_player.dll
Berichtskennung: 43bf2cc3-09e0-41c6-9aca-1c73153dc769
Vollständiger Name des fehlerhaften Pakets:
Anwendungs-ID, die relativ zum fehlerhaften Paket ist:

RVxSpeed
Posts: 51
Joined: Fri Oct 16, 2015 5:14 am

Re: P3Dv3 CTD Event 1000 MSVCR120.dll

Postby RVxSpeed » Sun Jan 10, 2016 3:37 pm

espresso wrote:Hmmm... this thread has become awfully quiet.
Have you all given up or have you found a solution?
If it's the latter please share it with us. ;)

well i am currently not having this issue.using v3.
changes i made from my last state was simply disable HT in bios.until next time i get an CTD.i will report back.currently doing a 12hrs run.almost 9hrs done no CTD.


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