KERNELBASE.dll and P3d Client APPCRASH CTD

Any issues, problems or troubleshooting topics related to the Prepar3D client application.
aahilk773
Posts: 9
Joined: Sun May 03, 2020 8:18 am

KERNELBASE.dll and P3d Client APPCRASH CTD

Postby aahilk773 » Tue Jul 28, 2020 2:48 am

For a few days now, I have been getting his problem with P3dV4. When I start a Scenario, it loads properly, but when I get to the cockpit, P3d crashes to the desktop. The event viewer is blaming the CTD on the KERNELBASE.dll and the P3d Client. I have 250Gb+ worth of addons including 50+ addon planes and 90+ sceneries. Taking this into fact, I would really appreciate if I could get some support that would keep my addons without having to reinstall them. I do not mind re-activating the scenery, but reinstalling the aircrafts will be a struggle. This problem occurred after i tried to install fsxwx live weather. I have seen other topics about this, I have tried all sorts of methods, including the debugging steps, but it still does not work. I have also replaced my KERNELBASE.dll, and deleted all files related to fsxwx. I would really appreciate a solution where my airplanes and scenery addons would not be lost.

Thank You

Event 1-

Faulting application name: Prepar3D.exe, version: 4.5.13.32097, time stamp: 0x5d8abf93
Faulting module name: KERNELBASE.dll, version: 10.0.19041.388, time stamp: 0x3cc24707
Exception code: 0xc0020001
Fault offset: 0x0000000000023e49
Faulting process id: 0x9ec
Faulting application start time: 0x01d66484a5f625d8
Faulting application path: C:\Program Files\Lockheed Martin\Prepar3D v4\Prepar3D.exe
Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll
Report Id: 7f5a02d8-c5ee-443c-b6aa-273d7a9f5f07
Faulting package full name:
Faulting package-relative application ID:


Event 2:

Problem signature:
P1: Prepar3D.exe
P2: 4.5.13.32097
P3: 5d8abf93
P4: KERNELBASE.dll
P5: 10.0.19041.388
P6: 3cc24707
P7: c0020001
P8: 0000000000023e49
P9:
P10:

Attached files:
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERDF08.tmp.mdmp
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERE439.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERE44A.tmp.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERE457.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERE478.tmp.txt

These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_Prepar3D.exe_eead0538be799fd3f167dba24529c2b871f5b_1793b743_f6de2f2e-a637-4107-9d8e-b912b3feecac

Analysis symbol:
Rechecking for solution: 0
Report Id: 7f5a02d8-c5ee-443c-b6aa-273d7a9f5f07
Report Status: 268566528
Hashed bucket: 7fca82f770863ac313d31c8535ac36ba
Cab Guid: 0



PC SPECS:

Windows 10 with 2004 update
20gb ram
3.5 ghz
MSI Nvidia GTX1650 Low profile with DX12 and 4 gb Vram

JorgenSA
Posts: 2047
Joined: Sun Mar 11, 2018 7:17 am
Location: 5 NM NE of EDXF

Re: KERNELBASE.dll and P3d Client APPCRASH CTD

Postby JorgenSA » Tue Jul 28, 2020 7:08 am

Where did you get the "new" kernelbase.dll from? Replacing that, except during a Windows install or update is a no-no....

Anyway, it seems you have the v. 4.5 HF2 - have you considered updating your client to HF3?

Also, many times a kernelbase.dll crash can be avoided by lowering your settings.

Jorgen
System: i7-7700K @ 4.66 GHz, ASUS Z170-A motherboard, 16 GB of 2133 MHz DDR4 RAM, nVidia GTX 960 graphics w/ 4 GB DDR5 VRAM, Windows 10 Home.

All views and opinions expressed here are entirely my own. I am not a Lockheed-Martin employee.

aahilk773
Posts: 9
Joined: Sun May 03, 2020 8:18 am

Re: KERNELBASE.dll and P3d Client APPCRASH CTD

Postby aahilk773 » Tue Jul 28, 2020 12:03 pm

I got the KERNELBASE.dll from another pc witht he exact same Windows build and version. I will also try downloading the Hotfix 3. I tried lowering my settings, but that did not work either.

aahilk773
Posts: 9
Joined: Sun May 03, 2020 8:18 am

Re: KERNELBASE.dll and P3d Client APPCRASH CTD

Postby aahilk773 » Sun Aug 02, 2020 3:59 am

There has been a development. The sim is working everywhere in the world except in eastern North America and main areas in Europe. I have ORBX OpenLC NA and EU. I removed OpenLC Europe and all add on airports to see if the sim would wok with default sceneries. The main airports I tried were EGKK, EGLL, EGCC, LFPG, EHAM, EDDL, EDDF, and LFPG. None of these airports are working, even at their default states. When the scenario loads, i get a KERNELBASE.dll CTD as I mentioned on the first post

JorgenSA
Posts: 2047
Joined: Sun Mar 11, 2018 7:17 am
Location: 5 NM NE of EDXF

Re: KERNELBASE.dll and P3d Client APPCRASH CTD

Postby JorgenSA » Sun Aug 02, 2020 7:11 am

Sorry for not seeing this before, but you are running the HF2 version of v. 4.5.

Try upgrading to the HF3 client - you only need to uninstall your present client and then install the HF3 client.

Jorgen
System: i7-7700K @ 4.66 GHz, ASUS Z170-A motherboard, 16 GB of 2133 MHz DDR4 RAM, nVidia GTX 960 graphics w/ 4 GB DDR5 VRAM, Windows 10 Home.

All views and opinions expressed here are entirely my own. I am not a Lockheed-Martin employee.


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