Crash

Any issues, problems or troubleshooting topics related to the Prepar3D client application.
atesz76
Posts: 7
Joined: Sun Oct 28, 2018 2:19 am

Crash

Postby atesz76 » Mon Feb 11, 2019 7:38 pm

Hi Guys,

Can you help me with this error?

Log Name: Application
Source: Application Error
Date: 11/02/2019 19:26:17
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: DESKTOP-EH1NBI8
Description:
Faulting application name: Prepar3D.exe, version: 4.4.16.27077, time stamp: 0x5bfdbb35
Faulting module name: KERNELBASE.dll, version: 10.0.17763.292, time stamp: 0xb51bba8e
Exception code: 0xc0020001
Fault offset: 0x0000000000055549
Faulting process ID: 0x1ce0
Faulting application start time: 0x01d4c23e056eb982
Faulting application path: C:\Program Files\Lockheed Martin\Prepar3D v4\Prepar3D.exe
Faulting module path: C:\Windows\System32\KERNELBASE.dll
Report ID: 91c1b674-254f-4bb5-a8fb-2bd6b9153464
Faulting package full name:
Faulting package-relative application ID:
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2019-02-11T19:26:17.317704200Z" />
<EventRecordID>5584</EventRecordID>
<Channel>Application</Channel>
<Computer>DESKTOP-EH1NBI8</Computer>
<Security />
</System>
<EventData>
<Data>Prepar3D.exe</Data>
<Data>4.4.16.27077</Data>
<Data>5bfdbb35</Data>
<Data>KERNELBASE.dll</Data>
<Data>10.0.17763.292</Data>
<Data>b51bba8e</Data>
<Data>c0020001</Data>
<Data>0000000000055549</Data>
<Data>1ce0</Data>
<Data>01d4c23e056eb982</Data>
<Data>C:\Program Files\Lockheed Martin\Prepar3D v4\Prepar3D.exe</Data>
<Data>C:\Windows\System32\KERNELBASE.dll</Data>
<Data>91c1b674-254f-4bb5-a8fb-2bd6b9153464</Data>
<Data>
</Data>
<Data>
</Data>
</EventData>
</Event>

Brad Shiver
Lockheed Martin
Posts: 307
Joined: Fri Mar 17, 2017 3:58 pm

Re: Crash

Postby Brad Shiver » Mon Feb 11, 2019 9:09 pm

Hello,

The first thing you should try is going through our general debugging steps. This will help us narrow down the issue by eliminating add-ons and generated files as the possible causes for this. You can find them here: https://www.prepar3d.com/forum/viewtopi ... 2&t=123246

Let us know the results or if you have any questions.

-Brad

JasonW
Posts: 38
Joined: Fri Jul 25, 2014 2:38 am

Re: Crash

Postby JasonW » Tue Feb 12, 2019 5:47 pm


ppo
Posts: 79
Joined: Mon Nov 25, 2013 3:52 pm

Re: Crash

Postby ppo » Tue Feb 12, 2019 9:18 pm

Same problem here. Kernel base error.
From the look of things, there are no solutions...

ppo
Posts: 79
Joined: Mon Nov 25, 2013 3:52 pm

Re: Crash. A solution

Postby ppo » Wed Feb 13, 2019 1:10 am

Well, in my case it has been quite simple to solve.
cmeteo.dll was active, so I de-activated it.
That dll is not compatible with Milviz wx radar.
I knew that but had forgotten about it.
So you install a new Carenado a/c and cmeteo is back on.

Tested with 2 hours of flying with different a/c in rain/snow and all is a ok (for now...)

Cheers


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