Hello,

We apologize for the inconvenience. We are having trouble with outgoing emails to certain email domains.

It appears your license has been reset, but the confirmation email is being blocked.

Please try to reactivate your license and let us know if you run into any trouble.

Regards,
Kayla

Hello,

If you are experiencing any issues with an addon, you should contact the developer of the addon for support. We encourage all developers to reach out to us directly if they are experiencing any issues developing their products.

Regards,
Kayla

Hello,

Have you read through the Downloading and Installing guide?
https://www.prepar3d.com/forum/viewtopi ... 2&t=120676

Regards,
Kayla

Hello,

Have you gone through the general debugging steps?
https://www.prepar3d.com/forum/viewtopi ... 2&t=123246

Do you have any addons?

Are your graphics drivers up to date?

Have you disabled all overlay programs (Geforce Experience, Logitech Overwolf, etc.)?

Regards,
Kayla

Hello,

Have you gone through the general debugging steps?
https://www.prepar3d.com/forum/viewtopi ... 2&t=123246

Did you delete your generated files?

Do you have any addons installed?

Regards,
Kayla

Hello,

Have you gone through the general debugging steps?
https://www.prepar3d.com/forum/viewtopi ... 2&t=123246

Regards,
Kayla

Hello,

We have not seen any issues with the flight recorder.

Have you gone through the general debugging steps?
https://www.prepar3d.com/forum/viewtopi ... 2&t=123246

Do you have any addons?

Regards,
Kayla

Hello,

Have you gone through the general debugging steps?
https://www.prepar3d.com/forum/viewtopi ... 2&t=123246

Do you have any addons?

Do you have voice control enabled?

Regards,
Kayla

Hello,

Have you gone through the general debugging steps?
https://www.prepar3d.com/forum/viewtopi ... 2&t=123246

Have you tried uninstalling Prepar3D, deleting the Prepar3D Program File folder, deleting the generated files, and reinstalling?

Regards,
Kayla

Hello,

You can view our refund policy for all information pertaining refunds:
https://www.prepar3d.com/support/refundpolicy/

Regards,
Kayla

Hello, For any activation issues, please contact licensing@prepar3d.com. If you have already sent an email, please do not send multiple emails. In the future, if you uninstall Prepar3D before making changes to your system, you will properly deactivate Prepar3D and will not have to contact licensing....

Hello,

If you have already sent an email to licensing@prepar3d.com, please do not send any more. If you received the automatic responder email, that means the licensing department has received your email. You will receive a response within two business days.

Regards,
Kayla

Hello,

You can email licensing@prepar3d.com for any issues regarding your customer account.

Reagrds,
Kayla

Hello,

Please email licensing@prepar3d.com with your license ID. They will be happy to assist you with this issue.

Thank you for your patience.

Regards,
Kayla

Hello,

Please email licensing@prepar3d.com with your license ID. They will be happy to assist you with this issue.

Thank you for your patience.

Regards,
Kayla