Hello, All emails to licensing@prepar3d.com will be addressed in 1-2 business days. Business days do not include weekends or holidays. If you have received an auto-response, that means your email was successfully delivered. In the future, if you uninstall Prepar3D before making changes to your syste...

Hello, All licensing emails will be addressed within two business days. Business days do not include Saturday and Sunday. If you receive an error stating that you have run out of activations, it is too late to uninstall your software properly. For future reference, you can view our FAQ instructions ...

Hello,

Are you able to right click on the Prepar3D.exe, select Properties, navigate to the Compatibility tab, and check the Disable fullscreen optimizations box?

Can you disable Game Mode in your Windows settings?

Regards,
Kayla

Hello kennethroy,

Yes, I attached it in my above post and provided feedback in the following. Did you try disabling Navigation Visuals?

Regards,
Kayla

Hello kennethroy,

We received your image.

It appears that you have Navigation Visuals enabled.

In Prepar3D, on the top menu bar select Navigation -> Navigation Visuals. Uncheck Enable Facility Visuals.

Regards,
Kayla

Hello, Have you gone through the general debugging steps? https://www.prepar3d.com/forum/viewtopic.php?f=6312&t=123246 Specifically, have you uninstalled any addons and deleted your generated files? %PROGRAMDATA%\Lockheed Martin\Prepar3D v4 %LOCALAPPDATA%\Lockheed Martin\Prepar3D v4 %APPDATA%\Lo...

Hello,

Have you modified your hosts file?

Make sure there is no listing for secure.prepar3d.com inside the Windows hosts file.

Your hosts file is located here:
%WINDIR%\System32\Drivers\etc\hosts

Regards,
Kayla

Hello,

The HTC Vive requires SteamVR to use VR.

Regards,
Kayla

Hello, It appears your request has already been fulfilled. Please continue your discussion with licensing for any further licensing issues. To avoid this problem in the future, you can properly deactivate Prepar3D before making any modifications to your computer as per our FAQ: https://www.prepar3d....

Hello, We have received your request for reactivation on Tuesday, meaning a response by COB Thursday would be within two business days. It appears your request has already been processed. If you have any further questions, please continue your dialog with licensing@prepar3d.com Thanks for your patie...

Hello,

They are stored in your generated files here:
%APPDATA%\Lockheed Martin\Prepar3D v4\Controls

Regards,
Kayla

Hello, Please refer to our EULA for any license usage questions. https://www.prepar3d.com/support/end-user-license-agreement-eula/ Our FAQ details proper uninstall procedure: https://www.prepar3d.com/frequently-asked-questions/ How can I transfer my license to another computer? Before making any maj...

Hello,

Thanks for the feedback. We've investigated the issue regarding the GazeSelection cursor disappearing when mouse movement ceases. This will be fixed in the next release.

Regards,
Kayla

Hello, You can use the GazeSelection for any button type, but this all depends on how the aircraft was made by the developer. The GazeSelection works with the VR Mouse cursor. It remains fixed in the center of the screen, and is controlled by head movement. To map the GazeClick, you will need to cho...