Hello,

Thanks for your suggestion.

We greatly appreciate user feedback and are always looking to make improvements to the platform.

Please feel free to use our board for any future feature requests:
https://prepar3d.com/forum/viewforum.php?f=6317

Thanks again!

Regards,
Kayla

Hello, Could you try disabling the start up screen? To disable the startup screen, you can change this line in the Prepar3D.cfg file: [USERINTERFACE] SHOW_SCENARIO_WINDOW=1 Set it to: SHOW_SCENARIO_WINDOW=0 The Prepar3D.cfg file can be found here: %AppData%\Lockheed Martin\Prepar3D v5 Regards, Kayla

Hello, Thanks for your post. If you have purchased Prepar3D v3/v4, within 14 days of your purchase, per the refund policy, you can request a refund and then purchase the desired license of Prepar3D v4. There are no exchanges, upgrades, or discounts available. We have provided over two years of free ...

Hello,

We apologize for any inconvenience. Please reach out to licensing@prepar3d.com for assistance with licensing issues.

Thank you for your patience.

Regards,
Kayla

Hello,

Have you gone through the general debugging steps?
viewtopic.php?f=6312&t=123246

Regards,
Kayla

Hello, All emails to licensing@prepar3d.com will be addressed in 1-2 business days. Business days do not include weekends or holidays. If you have received an auto-response, that means your email was successfully delivered. If you have sent an email, please do not send another. In the future, if you...

Hello,

You can email enquiries@prepar3d.com for assistance with your forum account management.

Regards,
Kayla

Hello, For any activation issues, please contact licensing@prepar3d.com. If you have already sent an email, please do not send multiple emails. In the future, if you uninstall Prepar3D before making changes to your system, you will properly deactivate Prepar3D and will not have to contact licensing....

Hello, All emails to licensing@prepar3d.com will be addressed in 1-2 business days. Business days do not include weekends or holidays. If you have received an auto-response, that means your email was successfully delivered. If you have sent an email, please do not send another. In the future, if you...

Hello,

Likely you will want to rebuild your host file. Make sure there is no listing for secure.prepar3d.com inside the Windows hosts file.

%WINDIR%\System32\Drivers\etc\hosts

Regards,
Kayla

Hello,

Could you post a screenshot of the error message?
viewtopic.php?f=6313&t=122277

Regards,
Kayla

Hello,

Due to the holidays, business days are not the regular Mon-Fri. We apologize for any inconvenience.

Thank you for your patience.

Regards,
Kayla

Hello, All emails to licensing@prepar3d.com will be addressed in 1-2 business days. Business days do not include weekends or holidays. If you have received an auto-response, that means your email was successfully delivered. If you have sent an email, please do not send another. We received your emai...

Hello,

We are unable to reproduce this issue as described.

Can you please follow the general debugging steps?
https://www.prepar3d.com/forum/viewtopi ... 2&t=123246

Regards,
Kayla

Hello, All emails to licensing@prepar3d.com will be addressed in 1-2 business days. Business days do not include weekends or holidays. It looks like your request was responded to yesterday. Please do not send multiple emails to licensing@prepar3d.com. If you receive an auto-responder, that means you...