Hi Matthew,

I can confirm that licensing did receive your email and you should receive a response within 48 hours from when you sent it. We appreciate your patience.

-Brad

Hi ncngrr, You won't be able to have both installed on the same machine simultaneously and we suggest that you do a full reinstall if you are trying to change license types. We also suggest that you contact the specific add-on's developers with any questions regarding compatibility or transferring t...

Hi Randy,

Do you see this issue with the default aircraft as well, or is this only happening with the 747?

-Brad

The first thing you should try is going through our general debugging steps. This will help us narrow down the issue by eliminating add-ons and generated files as the possible causes for this. You can find them here: https://www.prepar3d.com/forum/viewtopic.php?f=6312&t=123246 Let us know the re...

If you delete your Prepar3D.cfg in "AppData\Roaming\Lockheed Martin\Prepar3D v3", the settings should default to fairly moderate settings. Do you still see a crash after doing that? Additionally, please run through the rest of our general debugging steps to help us isolate this issue furth...

Hi scottbach,

Could you go through our general debugging steps to provide us more information about this issue? Specifically, try deleting your generated files explained in step 5.

https://www.prepar3d.com/forum/viewtopi ... 2&t=123246

-Brad

Hi Lucca_RZ,

Do you see this issue if you remove the add-on? If this issue only appears with the add-on installed, we suggest you contact the add-on developer for support with this specific issue.

-Brad

Hi Freddie, Yes you will be able to redownload and install using your current license. Sign into the Purchased Downloads page with your License ID and password to download the installer if you no longer have it: http://www.prepar3d.com/purchased_downloads/ You will need to uninstall Prepar3D from yo...

Hi Tom,

The first thing you should try is going through our general debugging steps. Specifically, try deleting your generated files in step 5: https://www.prepar3d.com/forum/viewtopi ... 2&t=123246

Let us know the results or if you have any questions.

-Brad

Hello,

It appears that your licensing request was resolved. For future emails, please be aware that it can take up to 2 business days for us to get to your request. Thank you for your patience.

-Brad

Hello,

You will need to email licensing@prepar3d.com with your issue and license ID. Please be aware that it can take up to 2 business days for our licensing team to get to your request. Thanks for your patience.

-Brad

Hello,

I can confirm that we received your email, but it can take up to two business days for our licensing team to get to your request. Business days do not include weekends or holidays. Thanks for your patience.

-Brad

Hey Christopher,

Thanks for the report. We'll have this corrected in a future update.

-Brad

Hello, The first thing you should try is going through our general debugging steps. This will help us narrow down the issue by eliminating add-ons and generated files as the possible causes for this. You can find them here: https://www.prepar3d.com/forum/viewtopic.php?f=6312&t=123246 Let us know...

Hi Emilio,

What version number are you seeing? If you updated from an older version, did you uninstall that older version first?

-Brad