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by Brady Butler
Thu Jun 29, 2017 5:13 pm
Forum: Other Support Questions
Topic: [RESOLVED] Prepar3DV4 Error
Replies: 9
Views: 3417

Re: Prepar3DV4 Error

Ah my apologies, I should have been more clear.

Can you try updating your OS if there are updates available? The previous post I found had a similar error fixed from an OS update. If this doesn't work post back and we'll look into it further.

Regards,
Brady
by Brady Butler
Thu Jun 29, 2017 5:05 pm
Forum: Other Support Questions
Topic: [RESOLVED] Prepar3DV4 Error
Replies: 9
Views: 3417

Re: Prepar3DV4 Error

I found a previous thread with something similar relating to KERNELBASE.dll

Have either of you updated your OS recently?

Regards,
Brady
by Brady Butler
Thu Jun 29, 2017 4:45 pm
Forum: Prepar3D Client Application Questions
Topic: v4.0.28.21686 - Setting scenario time glitch
Replies: 2
Views: 1556

Re: v4.0.28.21686 - Setting scenario time glitch

Hello Michael,

We were able to reproduce this issue and will look into a fix for the next release.

Regards,
Brady
by Brady Butler
Thu Jun 29, 2017 3:04 pm
Forum: Other Support Questions
Topic: [RESOLVED] Prepar3DV4 Error
Replies: 9
Views: 3417

Re: Prepar3DV4 Error

Have you gone through our general debugging steps?
http://www.prepar3d.com/forum/viewtopic ... 2&t=123246

Regards,
Brady
by Brady Butler
Thu Jun 29, 2017 2:05 pm
Forum: Other Support Questions
Topic: [RESOLVED] CAN'T START THE P3D v3 FROM SCENARIO SETUP
Replies: 6
Views: 2295

Re: CAN'T START THE P3D v3 FROM SCENARIO SETUP

Hey Joop, To work on your Graphics Card issue try this: Select the Start button, type Device Manager, and select the Device Manager Icon from the list of results. Expand the Display Adapters category, then right click the device and select Update Driver Select Search automatically for updated driver...
by Brady Butler
Thu Jun 29, 2017 11:38 am
Forum: Prepar3D Client Application Questions
Topic: P3Dv4 Hotfix 1 Video Card Over heat !
Replies: 36
Views: 12325

Re: P3Dv4 Hotfix 1 Video Card Over heat !

Respectfully, Once again default plane default airport. The question remains why does this NOT happen in the original build? Yes I removed the Hotfix and all is back to normal. Obviously it is in the update if it was my system it would occur in P3Dv4 with or with out. Because you can't reproduce th...
by Brady Butler
Wed Jun 28, 2017 9:55 pm
Forum: Prepar3D Client Application Questions
Topic: P3Dv4 Hotfix 1 Video Card Over heat !
Replies: 36
Views: 12325

Re: P3Dv4 Hotfix 1 Video Card Over heat !

starseed1, All due respect, the post I'm guessing you're referring to also clearly states you removed the hotfix. Try running Prepar3D with the hotfix installed with no addons. If that's what you're doing it wasn't communicated clearly. We do not see this issue elsewhere, so the only way we can help...
by Brady Butler
Wed Jun 28, 2017 3:55 pm
Forum: Prepar3D Client Application Questions
Topic: [RESOLVED] Graphics Profiles not fixed
Replies: 36
Views: 9012

Re: Graphics Profiles not fixed

Hello JackSwyr, Something interesting happened. When I reproduced the error I made the file in an unconventional way with copy/paste. I named the file with your settings JackSwyr, opened the profile and after the first load it changed it to custom. I loaded another profile, then loaded the JackSwyr ...
by Brady Butler
Wed Jun 28, 2017 3:12 pm
Forum: Prepar3D Client Application Questions
Topic: [RESOLVED] Graphics Profiles not fixed
Replies: 36
Views: 9012

Re: Graphics Profiles not fixed

Thanks JackSwyr,

I was able to reproduce the error with these settings, time to narrow down the offender.

Regards,
Brady
by Brady Butler
Wed Jun 28, 2017 2:20 pm
Forum: Prepar3D Client Application Questions
Topic: TAB fonction in FUEL MENU
Replies: 3
Views: 1653

Re: TAB fonction in FUEL MENU

Which aircraft?

Regards,
Brady
by Brady Butler
Wed Jun 28, 2017 12:40 pm
Forum: Prepar3D Client Application Questions
Topic: [RESOLVED] HOTFIX ISSUES v4
Replies: 3
Views: 1484

Re: HOTFIX ISSUES v4

Hey Kyle,

FXAA is more of a personal preference/PC build dependent.

Do some experimenting with the different mixes of FXAA on/off, SSAA, and MSAA until you find one you like and that your computer can handle.

Regards,
Brady
by Brady Butler
Wed Jun 28, 2017 12:01 pm
Forum: Prepar3D Client Application Questions
Topic: [RESOLVED] Graphics Profiles not fixed
Replies: 36
Views: 9012

Re: Graphics Profiles not fixed

Hey JackSwyr, The profile that isn't working I'm assuming is a new save? Would you be willing share the profile's file so that we can reproduce this error and narrow down the issue for a fix for a future release? If so, to get to the profile files, copy/paste the following into windows explorer: %US...
by Brady Butler
Tue Jun 27, 2017 7:32 pm
Forum: Prepar3D Client Application Questions
Topic: Time and Season possible bug?
Replies: 7
Views: 2155

Re: Time and Season possible bug?

Hello Bucnatic, The date changes to correlate with the season of the region you're in. For example, if your Season box is set to Summer and your flight is currently set in the U.S. and you change airports to NZFM, the system updates the month to December to fit the Summer season in that area instead...
by Brady Butler
Tue Jun 27, 2017 4:48 pm
Forum: Prepar3D Client Application Questions
Topic: [RESOLVED] Graphics Profiles not fixed
Replies: 36
Views: 9012

Re: Graphics Profiles not fixed

Hello JackSwyr, I believe I narrowed this down. To fix this issue each profile you switch between has to be newly-saved profiles. Newly-saved meaning it was saved after the hotfix. Profiles that are old saves from before the hotfix will still show up as "Custom". The bug that was causing this was re...
by Brady Butler
Tue Jun 27, 2017 3:51 pm
Forum: Prepar3D Client Application Questions
Topic: [RESOLVED] Graphics Profiles not fixed
Replies: 36
Views: 9012

Re: Graphics Profiles not fixed

Hey JackSwyr, I just tested it myself with both old saved profiles and newly saved profiles. It appears as though if you use an old profile it will still have the custom issue. For example, I had a profile labeled "Low" that I just created, as well as a profile labeled "Max" that was before the fix....

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