Search found 946 matches

by Brady Butler
Sun Apr 26, 2020 12:16 pm
Forum: Other Support Questions
Topic: P3D v5 stops loading but does not crash
Replies: 3
Views: 536

Re: P3D v5 stops loading but does not crash

Hello Gilson Rocchetti,

Did you try the solution suggested in this thread?
https://prepar3d.com/forum/viewtopic.ph ... =v5+launch

Regards,
Brady
by Brady Butler
Fri Apr 24, 2020 12:50 pm
Forum: Prepar3D Installation and Installer Questions
Topic: [RESOLVED] Scenery config file
Replies: 2
Views: 812

Re: Scenery config file

Hello whiskylima, To have us assist you further, could you please review this topic and let us know the results from following the troubleshooting steps? http://www.prepar3d.com/forum/viewtopic.php?f=6312&t=123246 If the issue is determined to be caused by an add-on, you will likely want to reach ou...
by Brady Butler
Fri Apr 24, 2020 11:07 am
Forum: Prepar3D Installation and Installer Questions
Topic: Cannot install latest hotfix
Replies: 1
Views: 743

Re: Cannot install latest hotfix

Hello edkap, Have you tried checking the md5 checksums to ensure they match those listed on our downloads page? You can review this post for more detailed information on downloading/checking the checksums: www.prepar3d.com/forum/viewtopic.php?f=6313&t=126465 Make sure you are running the installer a...
by Brady Butler
Wed Apr 22, 2020 7:21 pm
Forum: Prepar3D Installation and Installer Questions
Topic: [RESOLVED] Prepar3Dv5 Installation Problem
Replies: 1
Views: 488

Re: [RESOLVED] Prepar3Dv5 Installation Problem

Hello jhkaye,

Thanks for sharing the fix to your experience, a few users have ran into this. We have the required space on the C:\ drive listed on the system requirements page https://prepar3d.com/system-requirements/

Happy flying!

Regards,
Brady
by Brady Butler
Wed Apr 22, 2020 6:50 pm
Forum: Hardware Specific Questions
Topic: [RESOLVED] P3Dv5 & FSUIPC6
Replies: 13
Views: 1887

Re: P3Dv5 & FSUIPC6

Hello all,

Since the original issue is resolved I'm locking the thread. If the other problems mentioned are not resolved, please feel free to open up a new thread.

Regards,
Brady
by Brady Butler
Sun Apr 19, 2020 3:20 pm
Forum: Prepar3D Professional Plus Client Application Questions
Topic: the request scenarios cannot be found prepar3d will now try to load your default scenario
Replies: 1
Views: 2783

Re: the request scenarios cannot be found prepar3d will now try to load your default scenario

Hello ibrahim2630, To have us assist you further, could you please review this topic and let us know the results from following the troubleshooting steps? http://www.prepar3d.com/forum/viewtopic.php?f=6312&t=123246 If this is for v5, when you get to step 5 of the general debugging steps, try this pa...
by Brady Butler
Sun Apr 19, 2020 3:15 pm
Forum: Prepar3D Client Application Questions
Topic: P3Dv4.4 Crashing...
Replies: 2
Views: 479

Re: P3Dv4.4 Crashing...

Hello, To have us assist you further, could you please review this topic and let us know the results from following the troubleshooting steps? http://www.prepar3d.com/forum/viewtopic.php?f=6312&t=123246 If the issue is determined to be caused by an add-on, you will likely want to reach out to the ad...
by Brady Butler
Thu Apr 16, 2020 5:22 pm
Forum: Prepar3D Client Application Questions
Topic: [RESOLVED] Prepar3D v5 crash on start up - RTSS
Replies: 3
Views: 396

Re: Prepar3D v5 crash on start up

Hello, To have us assist you further, could you please review this topic and let us know the results from following the troubleshooting steps? For step 5, change Prepar3D v4 to Prepar3D v5 for each path. http://www.prepar3d.com/forum/viewtopic.php?f=6312&t=123246 If the issue is determined to be cau...
by Brady Butler
Wed Apr 15, 2020 2:41 pm
Forum: Prepar3D Client Application Questions
Topic: Prepar3D v5 add-on compatibility
Replies: 7
Views: 559

Re: Prepar3D v5 add-on compatibility

Hello venzi,

To be clear - because the wording and subsequent discourse in this thread may be confusing to some - v4 and v5 can both be installed on the same PC.

Regards,
Brady
by Brady Butler
Wed Apr 15, 2020 2:30 pm
Forum: Prepar3D Website and Download Questions
Topic: [RESOLVED] P3D v4.5 keep crashing
Replies: 14
Views: 4109

Re: P3D keep crashing

Hello ibrahim2630, To have us assist you further, could you please review this topic and let us know the results from following the troubleshooting steps? http://www.prepar3d.com/forum/viewtopic.php?f=6312&t=123246 If the issue is determined to be caused by an add-on, you will likely want to reach o...
by Brady Butler
Wed Apr 15, 2020 2:05 pm
Forum: Other Support Questions
Topic: v5.0 hangs at upstart
Replies: 9
Views: 734

Re: v5.0 hangs at upstart

Hello Danny,

Please refer to this post:
https://prepar3d.com/forum/viewtopic.ph ... 2&t=136876

Regards,
Brady
by Brady Butler
Wed Apr 15, 2020 1:41 pm
Forum: Prepar3D Installation and Installer Questions
Topic: P3D V5 Install on win 7 64bit hangs on app launch
Replies: 5
Views: 969

Re: P3D V5 Install on win 7 64bit hangs on app launch

Hello sleightflight,

It appears your system does not meet the minimum requirements listed on our requirements page:
https://prepar3d.com/system-requirements/

We currently offer a 14 day Money-Back Guarantee:
https://prepar3d.com/support/refundpolicy/

Regards,
Brady
by Brady Butler
Tue Apr 07, 2020 10:39 am
Forum: Prepar3D Installation and Installer Questions
Topic: P3d demo available ?!
Replies: 1
Views: 647

Re: P3d demo available ?!

Hello PilotAllaham,

We do not offer a free demo, however we do currently offer a 14 day refund policy:
https://prepar3d.com/support/refundpolicy/

Regards,
Brady

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