Search found 1163 matches

by Kayla Kinzel
Wed Apr 10, 2019 1:23 pm
Forum: Prepar3D Website and Download Questions
Topic: Can't download
Replies: 4
Views: 1259

Re: Can't download

Hello,

Are you using a VPN?

Regards,
Kayla
by Kayla Kinzel
Wed Apr 10, 2019 1:21 pm
Forum: Prepar3D Installation and Installer Questions
Topic: [RESOLVED] Starting Oculus Rift crashes P3Dv4.5
Replies: 30
Views: 3289

Re: Starting Oculus Rift crashes P3Dv4.5

Hello,

Have you updated your OS, graphics drivers, and Oculus version?

Can you post your system specs?

Regards,
Kayla
by Kayla Kinzel
Wed Apr 10, 2019 12:37 pm
Forum: Prepar3D Installation and Installer Questions
Topic: [RESOLVED] Starting Oculus Rift crashes P3Dv4.5
Replies: 30
Views: 3289

Re: Starting Oculus Rift crashes P3Dv4.5

Hello, Yes, those in the add-on location. They would not be deleted from the add-ons folder unless you delete them, but they will be removed from the sim. If you leave them in the add-on folder after deleting/renaming your generated files, Prepar3D will ask if you want to enable them on start up. Se...
by Kayla Kinzel
Wed Apr 10, 2019 12:34 pm
Forum: Prepar3D Installation and Installer Questions
Topic: [RESOLVED] Prepar3d 4.5 Update fails to display Scenario screen.
Replies: 35
Views: 8910

Re: Prepar3d 4.5 Update fails to display Scenario screen.

Hello all,

To everyone experiencing issues, please post your system specs, as well as your full OS Build version. You can find this by typing "winver" into the Search Windows bar and pressing enter.

Regards,
Kayla
by Kayla Kinzel
Wed Apr 10, 2019 11:46 am
Forum: Prepar3D Installation and Installer Questions
Topic: [RESOLVED] Starting Oculus Rift crashes P3Dv4.5
Replies: 30
Views: 3289

Re: Starting Oculus Rift crashes P3Dv4.5

Hello,

You can back up the folder by renaming it instead of deleting it buy yes, you will be resetting your settings and removing addons by doing this.

Regards,
Kayla
by Kayla Kinzel
Wed Apr 10, 2019 11:00 am
Forum: Hardware Specific Questions
Topic: VR Controllers in 4.5
Replies: 4
Views: 1080

Re: VR Controllers in 4.5

Hello,

The controllers are only able to be used when creating portals for VR/AR. You can read more in our documentation here:
http://www.prepar3d.com/SDKv4/prepar3d/ ... AROverview

Regards,
Kayla
by Kayla Kinzel
Wed Apr 10, 2019 10:57 am
Forum: Prepar3D Installation and Installer Questions
Topic: [RESOLVED] Starting Oculus Rift crashes P3Dv4.5
Replies: 30
Views: 3289

Re: Starting Oculus Rift crashes P3Dv4.5

Hello,

Have you tried deleting your generated files and restarting your computer?

Regards,
Kayla
by Kayla Kinzel
Thu Apr 04, 2019 1:54 pm
Forum: Other Support Questions
Topic: Samsung HDM VR headset
Replies: 5
Views: 623

Re: Samsung HDM VR headset

Hello,

If you install the Mixed Reality SteamVR program, you should be able to select SteamVR from the Virtual Reality drop down.

Regards,
Kayla
by Kayla Kinzel
Mon Apr 01, 2019 5:34 pm
Forum: Hardware Specific Questions
Topic: Pimax 5K+
Replies: 3
Views: 965

Re: Pimax 5K+

Hello, We implemented the OpenVR stencil mesh, which could cause unwanted artifacts of the headset does not have a valid stencil mesh. You can contact Pimax support for information on their stencil mesh. In the mean time, Mono mode does not implement the stencil mesh. You can try this to see if your...
by Kayla Kinzel
Mon Mar 25, 2019 4:10 pm
Forum: Miscellaneous
Topic: Is P3d ever going to be fixed?
Replies: 9
Views: 1948

Re: Is P3d ever going to be fixed?

Hello,

Have you gone through the general debugging steps?
https://www.prepar3d.com/forum/viewtopi ... 2&t=123246

Regards,
Kayla
by Kayla Kinzel
Mon Mar 25, 2019 10:49 am
Forum: Prepar3D Professional Plus Client Application Questions
Topic: Pro Plus monthly subscription question
Replies: 2
Views: 806

Re: Pro Plus monthly subscription question

Hello,

Yes, the Pro Plus subscription contains all features that a Pro Plus eternal license contains.

The only difference is that is has an additional agreement along with the Pro Plus EULA:
http://www.prepar3d.com/Prepar3D_DNP_Agreement.pdf

Regards,
Kayla
by Kayla Kinzel
Sat Mar 23, 2019 3:38 pm
Forum: Miscellaneous
Topic: email update
Replies: 2
Views: 679

Re: email update

Hello,

You can log in through your customer portal to change any contact information

The customer portal can be accessed via the link on your invoice, or you can click here: https://secure.prepar3d.com/solo/customers/Default.aspx?

Regards,
Kayla
by Kayla Kinzel
Fri Mar 22, 2019 4:24 pm
Forum: Other Support Questions
Topic: P3D 4.4 No ATC Sound
Replies: 28
Views: 3107

Re: P3D 4.4 No ATC Sound

Hello,

Have you gone through the general debugging steps?
http://www.prepar3d.com/forum/viewtopic ... 2&t=123246

Have you uninstalled your addons and deleted your generated files?

Regards,
Kayla
by Kayla Kinzel
Wed Mar 20, 2019 10:41 am
Forum: Prepar3D Installation and Installer Questions
Topic: Multiple installation failures - I'm at a loss.
Replies: 9
Views: 1378

Re: Multiple installation failures - I'm at a loss.

Hello,

We have a troubleshooting guide that might help. It covers a variety of possible issues.
https://www.prepar3d.com/forum/viewtopic.php?t=126570

Regards,
Kayla
by Kayla Kinzel
Tue Mar 19, 2019 10:21 am
Forum: Prepar3D Installation and Installer Questions
Topic: Multiple installation failures - I'm at a loss.
Replies: 9
Views: 1378

Re: Multiple installation failures - I'm at a loss.

Hello,

Have you checked the md5 checksums to make sure that yours match those listed on our downloads page?

Regards,
Kayla

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