Hey Annber4458,

I am looking into this issue and you will be receiving an email shortly.

We apologize for the inconvenience!

Thanks,
Spencer Nelson

Hey,

Can you post a screenshot with the coordinates of the issues you listed? This will help us track down and fix the issues quicker!

How to post a screenshot:
https://prepar3d.com/forum/viewtopic.ph ... 3&t=122277

Thanks!
Spencer

Hello,

Have you tried running through the debug steps found here:
https://prepar3d.com/forum/viewtopic.ph ... c845adb797

If the issue is found to be with an add-on, you will want to reach out to the developer for support.

Thanks,
Spencer

Hey everyone,

Thanks for the report. We can confirm the issue and are looking into it.

Regards,
Spencer

Hello, All emails to licensing@prepar3d.com will be addressed in 1-2 business days. Business days do not include weekends or holidays. If you have received an auto-response, that means your email was successfully delivered. If you have sent an email, please do not send another. In the future, if you...

Hey Jim,

Have you tried turning up the "Scenery Complexity" setting in the world menu? Different buildings show up at different setting levels.

Thanks,
Spencer

Hey arnaud,

Have you tried turning up the "Scenery Complexity" setting in the world menu? Different buildings show up at different setting levels.

Thanks,
Spencer

Hey Randy,

Yes, any major versions of Prepar3D can coexist on the same computer; however, you cannot install minor versions (v4.x and v4.y) on the same computer.

This information was pulled from our FAQ page found here:
https://prepar3d.com/frequently-asked-questions/

Thanks,
Spencer

Hey,

Try running through the recommended debug steps found here:
https://prepar3d.com/forum/viewtopic.ph ... 2&t=123246

This can help narrow down the cause of your issue and help us resolve the problem quicker.

Thanks,
Spencer

Hello,

Thanks for the screenshots! Did you run through the debugging steps? Do you have any add-ons installed?

Thanks,
Spencer

Hello,

Have you ran through the general debugging steps found here:
http://www.prepar3d.com/forum/viewtopic ... 2&t=123246

Also heres how to post screenshots within your forum posts:
http://www.prepar3d.com/forum/viewtopic ... 3&t=122277

Thanks!
Spencer

Hey Jim, Have you tried running through the debug steps to narrow down the cause? https://www.prepar3d.com/forum/viewtopic.php?f=6312&t=123246 It sounds like your issue might be coming from a 3rd party add-on. If this is the cause, youll want to reach out to the developers of the add-on. Thanks,...

Hey scottie,

Have you ran through our general debugging steps found here:
www.prepar3d.com/forum/viewtopic.php?f=6312&t=123246

If the issue is discovered to be related with a specfic add-on, we recommend directly working with the third-party developer to resolve the issue.

Thanks,
Spencer

Hey,

Thanks for the report. We'll investigate this and report back.

Thanks,
Spencer

Hey Fabian, If everything seemed fine before adding scenery add-ons, I would recommend removing all add-ons and introducing them back one by one. This will help identify which add-on is the cause for this problem. Then you should contact the developer of the add-on. More debugging tips can be found ...